Discover powerful contact center AI AI tools, including Datamatics, Afiniti, and Voiceops, and other related products.
Voiceops is an AI-powered conversation intelligence platform designed for B2C companies. It analyzes 100% of customer calls to provide expert-level QA, automated coaching, compliance monitoring, and deep voice-of-the-customer insights. The platform helps businesses improve sales performance, ensure compliance, and enhance customer experience without increasing headcount.
Business Intelligence
Datamatics is an enterprise-grade platform offering a suite of Digital Technologies, Operations, and Experiences. It leverages AI-powered Intelligent Automation, including RPA (TruBot) and IDP (TruCap+), to enhance productivity, transform finance operations, and elevate customer experiences for global enterprises.
Document Processing
Afiniti is an enterprise AI platform that revolutionizes contact centers using patented behavioral pairing technology. It analyzes customer and agent data to create optimal pairings in real-time, significantly boosting revenue, improving customer satisfaction, and reducing service costs without changing existing workflows. Trusted by global leaders, Afiniti delivers measurable business outcomes.
Analytics