Best of the Year ChatOps AI Tool

Risotto is an AI-powered IT help desk automation platform built for Slack. It unifies support operations, automates Tier 1 ticket resolution, and streamlines identity and access management (IAM). By leveraging AI to learn from your knowledge base and past tickets, Risotto deflects common requests, provides 24/7 support, and accelerates employee onboarding, all within your existing Slack workspace.

CTO.ai is a DevOps as a Service platform that helps engineering teams build an Internal Developer Platform (IDP). It uses DORA metrics, event-driven automation, and AI-powered features like code review to accelerate cloud delivery, improve developer experience, and provide data-driven insights into the software development lifecycle.

BizMagnets is a ChatOps platform that transforms WhatsApp conversations into structured, trackable actions. It enables teams to convert chats into tickets, tasks, and automated workflows, streamlining operations, customer support, and field service management directly within WhatsApp without needing to switch applications.