Hoory

Hoory is a comprehensive AI customer service platform engineered to revolutionize how businesses interact with their customers. Born from the mission to make exceptional customer support effortless, Hoory leverages the power of conversational AI to automate and streamline support operations. The platform is designed for businesses of all sizes, from startups to large enterprises, helping them achieve greater efficiency and scalable growth. With a robust suite of solutions, Hoory handles repetitive queries, provides round-the-clock assistance, and frees up human agents to focus on more complex issues, ultimately enhancing the overall customer experience.

The platform's core is its next-generation AI Assistant, which can be trained with company-specific data to provide accurate and context-aware responses. This is complemented by an omnichannel inbox that centralizes communications from various channels like websites, Facebook Messenger, and Telegram into a single, manageable dashboard. Hoory's commitment to global accessibility is evident in its support for over 120 languages in both text and audio, ensuring businesses can connect with their customers in their native language without friction.

How to use Hoory

Getting started with Hoory is a straightforward process designed for quick implementation. First, you can sign up for a 14-day free trial, which doesn't require a credit card. Once registered, you can begin by embedding the customizable live chat widget onto your website. Next, you train your AI Assistant by providing it with information from your knowledge base, FAQs, or plain text documents. Using the intuitive, no-code Chatbot Builder, you can design custom conversation flows to guide users through specific journeys, such as lead qualification or issue resolution. Connect your various communication channels (website, social media, etc.) to the omnichannel inbox to manage all interactions from one place. Finally, configure automation rules, canned responses, and macros to further streamline your team's workflow. The system is designed for seamless human-AI collaboration, allowing for easy handover of conversations from the AI to a human agent when necessary.

Core Features of Hoory

• AI Assistant: A versatile conversational AI that can be trained to handle a wide range of customer queries, automate ticket resolution, and provide 24/7 support.
• Omnichannel Inbox: Unifies all customer messages from different platforms (website, Facebook, email, etc.) into a single smart inbox for streamlined management.
• Live Chat: A real-time communication widget for your website to engage visitors, answer questions instantly, and capture leads.
• Chatbot Builder: A no-code tool to design and deploy custom conversational flows, personalizing user interactions and guiding them through predefined paths.
• AI Call Center Solution: An advanced solution to upgrade phone support with conversational AI, offering immediate service and reducing wait times.
• Multilingual Support: Breaks language barriers by supporting over 120 languages in both text and audio, including transliteration for native scripts.
• Workflow Automation: Features like queue assignment, canned responses, macros, and after-hour support automate repetitive tasks and improve team efficiency.
• Insightful Reporting: Provides comprehensive reports on agent performance, customer satisfaction (CSAT), conversation analytics, and team productivity to make data-driven decisions.
• Contact Management: A system to manage customer data, segment contacts, and build stronger relationships for increased conversions.

Use Cases for Hoory

Hoory is adaptable to a wide array of industries, providing tailored solutions to meet specific needs. In Retail & eCommerce, it can automate order tracking, answer product questions, provide personalized recommendations, and manage high volumes of queries during peak seasons. For Banking & Finance, the AI assistant can securely handle routine inquiries about account balances, transaction history, and service information, while guiding users through application processes. In Healthcare & Insurance, it can assist with appointment scheduling, policy questions, and claims processing, ensuring patient and client data is handled with care. The platform is also effective in Gaming & Entertainment for player support and in Real Estate for lead qualification and property inquiries, offering instant responses to potential buyers and renters.

Advantages of Hoory

Hoory offers significant advantages for businesses looking to optimize their customer support. Its primary benefit is scalability; the AI can handle a vast number of conversations simultaneously, with a reported 85% of interactions successfully resolved by AI. This leads to substantial cost reduction by minimizing the need for a large human support team. The 24/7 availability ensures that customers receive help anytime, improving satisfaction and loyalty. The platform's powerful multilingual capabilities allow businesses to easily expand into global markets. Furthermore, the seamless integration of AI with human agents creates a hybrid support model that combines the efficiency of automation with the empathy and expertise of human touch for complex issues.

Pricing and Plans

Hoory offers a range of affordable plans suitable for different business sizes, all available with a 14-day free trial. All plans include unlimited conversations.
Personal: $6 per agent/month. Includes 3 shared channels and 1 AI Assistant.
Startup: $16 per agent/month. Includes everything in Personal, plus 5 shared channels, 2 AI Assistants, a Help Center, and Multilingual Support.
Team: $26 per agent/month. Includes everything in Startup, plus 8 shared channels and 5 AI Assistants.
Business: $42 per agent/month. A popular choice that includes everything in the Startup plan, but expanded to 12 shared channels and 8 AI Assistants.