SiteGPT

SiteGPT empowers businesses to create a custom AI chatbot that acts as an expert customer support agent. This tool transforms your existing website content, documents, and knowledge bases into a fully trained, interactive chatbot. It's designed to provide instant, accurate answers to visitor questions around the clock, significantly reducing the burden on human support teams and enhancing user experience. Unlike generic AI tools, SiteGPT's responses are strictly based on the information you provide, ensuring brand consistency and accuracy.

The platform is built for ease of use and powerful functionality. You can train your chatbot by simply providing website URLs, uploading files (like PDFs, DOCX), or pasting raw text. Once trained, the chatbot can be embedded on any number of websites, including marketing sites, in-app help centers, or dedicated support portals. With support for over 95 languages, SiteGPT allows you to offer world-class support to a global audience, automatically detecting and responding in the user's language.

How to use SiteGPT

Getting started with SiteGPT is a straightforward, three-step process designed for rapid deployment:

1. Sync Training Data: Begin by feeding your content to SiteGPT. You can enter your website's URL for SiteGPT to automatically scan and index the content. Alternatively, you can upload files directly or simply copy and paste raw text content. This flexibility ensures all your relevant knowledge is captured.
2. Install on Your Site: Once the chatbot is trained, you receive a simple embed code. Copy and paste this code into your website's HTML to add the chatbot widget. You can install it on as many sites as you need, wherever you want to engage with users.
3. Learn and Refine: Monitor the chatbot's performance through the chat history dashboard. You can review conversations to see what questions are being asked and how the bot is responding. Use this insight to provide feedback, refine answers, and add more training data, allowing the chatbot to improve with every interaction.

Core Features of SiteGPT

• Custom Training Data: Train the chatbot using website URLs, file uploads (PDF, DOCX, etc.), and raw text to create a true expert on your products and services.
• GPT-4o & GPT-4o-mini: Choose between OpenAI's most advanced models. Use GPT-4o-mini for speed or GPT-4o for maximum depth and accuracy.
• Multi-language Support: Automatically detects and responds in over 95 languages, making your support globally accessible.
• Escalate to Human: When the AI cannot resolve an issue or the user requests it, the conversation can be seamlessly transitioned to a live human agent.
• Lead Generation: The chatbot can be configured to capture visitor information, such as names and email addresses, turning support interactions into valuable leads.
• Functions & API Access: Automate tasks and integrate with other systems. The Functions feature allows the chatbot to perform actions based on user commands, while the API enables programmatic control and data syncing.
• Integrations: Native integrations with popular platforms like Zendesk, Intercom, and Crisp allow SiteGPT to become a natural extension of your existing support workflow.
• Customization & Analytics: Personalize the chatbot's appearance to match your brand. Access daily email summaries and a detailed chat history to track performance and gain user insights.

Use Cases for SiteGPT

SiteGPT is versatile and can be applied across various business functions:

• 24/7 Customer Support: Automate responses to frequently asked questions on e-commerce sites, SaaS platforms, and corporate websites, providing instant support outside of business hours.
• Lead Qualification & Capture: Engage website visitors, answer their initial questions, and collect their contact details for the sales team to follow up.
• Internal Knowledge Base: Deploy SiteGPT internally to help employees quickly find information from company policies, training manuals, and internal documentation.
• User Onboarding: Guide new users through your product or service by embedding the chatbot within your application to answer common setup and usage questions.

Advantages of SiteGPT

SiteGPT offers a significant competitive edge by transforming your customer support:

• Increased Efficiency: Automates the handling of a vast majority of routine support tickets, freeing up your human agents to focus on complex, high-value tasks.
• Enhanced User Experience: Provides instant, 24/7 responses, eliminating wait times and delivering a consistent, high-quality support experience.
• Cost-Effective: Delivers the power of a full support staff at a fraction of the cost, with scalable plans that grow with your business.
• Easy Implementation: No coding skills are required. The setup process is quick and intuitive, allowing you to have a personalized AI chatbot running in hours.
• Data-Driven Improvement: Provides valuable insights into what your customers are asking, helping you identify gaps in your documentation and improve your products or services.

Pricing and Plans

SiteGPT offers a range of plans with a 7-day free trial. Yearly billing provides a 40% saving.

• Starter Plan: $39/month (billed yearly). Includes 1 chatbot, 4,000 messages/month, and training on up to 200 web pages or 10 files.
• Growth Plan: $79/month (billed yearly). Includes 2 chatbots, 10,000 messages/month, training on up to 2,000 web pages or 100 files, integrations, 4 team members, and API access.
• Scale Plan: $259/month (billed yearly). Includes 5 chatbots, 40,000 messages/month, training on up to 10,000 web pages or 500 files, plus webhook support and 10 team members.
• Enterprise Plan: Custom pricing. Offers up to 1,000 chatbots, customizable message volume, priority support, and custom integrations.
• Add-ons: Options available to remove SiteGPT branding and purchase extra message packs.