Chaport

Chaport is a modern and comprehensive customer messaging software that provides businesses with a powerful, yet simple, solution to manage all customer communications. It's designed to help teams improve customer satisfaction, automate sales processes, and streamline support workflows. By combining live chat, chatbots, and multi-channel support (including email, Facebook, Telegram, and Viber) into one unified inbox, Chaport ensures that no customer query is missed and that agents can work with maximum efficiency.

The platform is built for seamless integration into your existing workflow. With a focus on simplicity, businesses can get started in minutes. Chaport is trusted by over 100,000 teams worldwide to deliver exceptional customer experiences, boost engagement, and drive growth.

How to use Chaport

Getting started with Chaport is a straightforward process:

1. Sign Up: Create a free Chaport account on their website. No credit card is required for the trial or the free plan.
2. Install the Widget: Add the Chaport live chat widget to your website by copying and pasting a small code snippet. This instantly enables real-time chat capabilities.
3. Customize: Tailor the chat widget's appearance to match your brand. You can change colors, texts, operator photos, and its position on the page.
4. Connect Channels: Integrate your other communication channels, such as your support email, Facebook page, Telegram bot, or Viber account, to manage all messages from the Chaport dashboard.
5. Build Chatbots: Design and deploy chatbots to handle common questions, qualify leads, and collect customer information 24/7, even when your team is offline.
6. Create a Knowledge Base: Develop a self-service help center with articles and FAQs. Activate the FAQ bot to automatically suggest relevant articles to customers in the chat.
7. Install Apps: Download the desktop (Windows, macOS) and mobile (iOS, Android) apps to stay connected and manage conversations from any device, anywhere.

Core Features of Chaport

• Live Chat: Engage website visitors in real-time. Features include typing insights (see what customers are typing before they send), saved replies for quick answers, and file sharing.
• Chatbots: Automate sales and support with easy-to-build chatbots. They can answer FAQs, generate and qualify leads, and schedule appointments without human intervention.
• Multi-Channel Inbox: Unify conversations from live chat, email, Facebook, Telegram, and Viber into a single, organized dashboard. This prevents agents from having to switch between multiple platforms.
• Knowledge Base: Build a comprehensive, searchable help center for customers. You can also create an internal knowledge base for your team. The FAQ bot integrates this directly into the chat widget.
• Team Collaboration: Features like group chats, internal notes, and operator collision detection (which shows when another agent is already handling a chat) improve team efficiency.
• Detailed Customer Info: View valuable visitor information, including their name, contact details, location, browser, OS, and browsing history on your site.
• Integrations & API: Connect Chaport with over 4,000 applications using Zapier, or build custom integrations with the powerful API to sync data with your CRM and other tools.
• Reporting & Analytics: Monitor chat volume, agent performance, and customer satisfaction with real-time reports.

Use Cases for Chaport

E-commerce: Proactively engage shoppers with automatic chat invitations, answer product questions instantly to reduce cart abandonment, and increase sales.

SaaS & Tech Companies: Onboard new users, provide instant technical support, and collect user feedback to improve the product. The knowledge base helps users find answers on their own.

Lead Generation: Use chatbots to qualify website visitors 24/7, collect contact information, and automatically route high-potential leads to the sales team.

Customer Support: Centralize all support requests into one inbox, reduce response times with saved replies and chatbots, and improve customer satisfaction by offering help on their preferred channels.

Advantages of Chaport

Simplicity and Ease of Use: Chaport is consistently praised for its clean, intuitive interface that requires minimal training for teams to adopt.

All-in-One Platform: It eliminates the need for multiple separate tools by combining live chat, chatbots, helpdesk, and knowledge base functionalities.

Powerful Automation: The chatbot and auto-invitation features save time and resources, allowing your team to focus on high-value interactions.

Seamless Multi-Channel Experience: Provide a consistent and convenient support experience for your customers, no matter which channel they choose to use.

Cross-Platform Accessibility: With web, desktop, and mobile apps, your team can provide support from anywhere, at any time.

Pricing and Plans

Chaport offers a flexible pricing structure suitable for businesses of all sizes.

• Free Plan: A permanently free plan is available, which is ideal for small businesses or startups. It typically includes basic live chat features for one operator.
• Pro Plan: Starting at $29/month per operator, this plan unlocks advanced features, including multi-channel support, detailed reports, auto-invitations, and more extensive widget customization.
• Unlimited Plan: Priced at $75/month per operator, this plan includes all features from the Pro plan, plus the Knowledge Base, FAQ bot, and other premium functionalities.
• Free Trial: Chaport offers a 14-day free trial of its paid features, allowing you to test the full capabilities of the platform before committing.