tawk.to

tawk.to is a comprehensive and globally recognized customer communication platform, uniquely positioned in the market by offering its core live chat software completely free of charge. It empowers millions of businesses to connect with their customers in real-time, fostering better relationships and driving sales. The platform consolidates Live Chat, a Ticketing system, a Knowledge Base, and basic CRM functionalities into one unified dashboard, simplifying the customer service workflow. Recently, tawk.to has introduced an AI Agent, which can automatically answer customer chats using your pre-built Knowledge Base, providing 24/7 support and reducing the workload on human agents.

How to use tawk.to

Getting started with tawk.to is designed to be quick and straightforward:

1. Sign Up: Create a free account on the tawk.to website.
2. Add Your Website: In the dashboard, add a new 'Property' and enter your website's domain.
3. Install the Widget: Copy the provided JavaScript snippet. Paste this code into your website's HTML, just before the closing `</body>` tag. Most CMS platforms like WordPress, Shopify, or Wix have simple plugins or integrations for this.
4. Customize: From the tawk.to dashboard, you can customize the chat widget's color, size, position, and content to match your brand's look and feel.
5. Build Your Knowledge Base: Populate your Knowledge Base with articles answering frequently asked questions. This allows customers to self-serve and also provides the content for the AI Agent.
6. Activate the AI Agent: Configure the AI to take over chats and provide instant answers based on your Knowledge Base content.
7. Invite Your Team: Add an unlimited number of agents to your property, assign them to departments, and start collaborating on customer conversations.
8. Monitor and Engage: Use the dashboard or mobile apps (iOS & Android) to monitor visitor activity in real-time and proactively start conversations.

Core Features of tawk.to

• AI Agent: An automated chatbot that answers customer queries using your Knowledge Base, ensuring instant support.
• Live Chat: Engage with website visitors in real-time with a feature-rich chat widget.
• Ticketing System: An integrated help desk to manage, track, and resolve customer issues that cannot be solved in a single chat.
• Knowledge Base: A free, customizable help center where you can publish articles and FAQs for customers and internal team use.
• Visitor Monitoring: Track visitors on your site in real-time, including the pages they are viewing, their location, and their entire journey.
• Unlimited Agents & History: Add as many agents as you need and retain a complete conversation history for free.
• Multi-language Support: The widget and dashboard support over 45 languages, with automated translation features available.
• Team Collaboration: Agent-to-agent messaging, chat assignments, and departmentalization for efficient workflow.
• Extensive Customization & API: Customize the widget extensively and use the JavaScript API for deeper integration.
• Mobile Apps: Full-featured iOS and Android apps to manage conversations from anywhere.

Use Cases for tawk.to

tawk.to is versatile and valuable for various industries:

• E-commerce Stores: Proactively assist shoppers with product questions, guide them through checkout, and reduce cart abandonment rates.
• SaaS & Tech Companies: Provide instant technical support, onboard new users effectively, and gather valuable product feedback.
• Marketing & Sales Teams: Generate and qualify leads by engaging with prospects visiting the website and capturing their information.
• Customer Support Departments: Centralize all customer interactions (chat, tickets, email) into one platform for faster, more contextual responses.
• Small Businesses & Startups: Implement a professional customer communication system with zero software cost, allowing them to compete with larger companies.

Advantages of tawk.to

The primary advantage of tawk.to is its powerful 'Forever Free' model. Unlike competitors that offer limited free trials, tawk.to provides a full-featured, enterprise-grade solution at no cost. This includes unlimited agents, unlimited chat history, and core features like ticketing and a knowledge base. The platform is incredibly easy to set up and use. The consolidation of multiple tools into one dashboard streamlines operations and provides a holistic view of the customer journey. The addition of the AI Agent further enhances its value, offering automation capabilities typically found only in expensive, paid platforms.

Pricing and Plans

tawk.to operates on a freemium model where the core software is 100% free and will remain so.

• Free Plan: Includes all essential features – Live Chat, Ticketing, Knowledge Base, AI Agent, unlimited agents, unlimited history, and basic CRM. The platform is ad-free.
• Optional Paid Add-ons:
• Remove Branding: Remove the 'Powered by tawk.to' branding from the chat widget for $19/month.
• Video, Voice & Screen Sharing: Add video calls, voice calls, and screen sharing capabilities for $29/month.
• Hire Live Agents: If you need extra help, you can hire professional chat agents directly from tawk.to, starting at $1/hour.