Best ITSM AI tools

Unthread is an AI-powered support platform designed for modern teams using Slack, Microsoft Teams, and Email. It automates conversational ticketing, deflects common queries with AI agents, and provides a unified inbox to streamline workflows for IT, HR, and customer support teams, significantly improving response and resolution times.

Atlassian provides an integrated suite of collaboration, development, and issue-tracking tools for teams of all sizes. Powered by Atlassian Intelligence, products like Jira, Confluence, and Trello help software, IT, and business teams plan, track, and deliver work more efficiently. It's a comprehensive platform designed to unleash the potential of every team through seamless integration and AI-driven productivity.

Risotto is an AI-powered IT help desk automation platform built for Slack. It unifies support operations, automates Tier 1 ticket resolution, and streamlines identity and access management (IAM). By leveraging AI to learn from your knowledge base and past tickets, Risotto deflects common requests, provides 24/7 support, and accelerates employee onboarding, all within your existing Slack workspace.

ManageEngine offers a comprehensive suite of enterprise IT management software. It integrates AI and machine learning for IT service management (ITSM), operations (ITOM), security (SIEM), and analytics, helping organizations automate tasks, enhance security, and gain predictive insights across their entire IT infrastructure.

SolarWinds offers a comprehensive suite of IT management tools powered by AI for full-stack observability, database performance monitoring, and IT service management (ITSM). It helps businesses manage complex on-prem, hybrid, and cloud environments, providing AI-driven insights to accelerate issue resolution, enhance operational resilience, and optimize performance across networks, applications, and databases.

Siit is an AI-powered IT Service Management (ITSM) platform designed to streamline internal operations directly within Slack and Microsoft Teams. It automates routine tasks, manages service requests, and uses AI agents to handle level 1 support, freeing up IT teams to focus on complex issues. Siit provides a unified, conversational, and efficient service desk experience for modern businesses.

Freshworks provides an AI-powered suite of business software for customer service, IT service management (ITSM), sales, and marketing. Featuring Freddy AI, it automates tasks, enhances agent productivity, and delivers exceptional customer and employee experiences. Trusted by over 73,000 businesses, Freshworks simplifies complex processes with user-friendly, enterprise-grade solutions.

Rezolve.ai is an advanced AI-powered platform for IT and HR support, leveraging agentic AI to automate up to 70% of service tickets. It integrates seamlessly into platforms like Microsoft Teams and Slack, providing 24/7 autonomous support, proactive troubleshooting, and no-code workflow automation. Designed to reduce costs, improve efficiency, and enhance the employee experience, Rezolve.ai acts as a next-generation employee service desk.

SmartSuite is a powerful, all-in-one work management platform that unifies all your business processes, from project management and CRM to ITSM and HR. SmartSuite replaces scattered spreadsheets and apps with a single, customizable no-code solution. It features integrated AI, robust reporting, workflow automation, and numerous data views to help teams collaborate and work smarter.

Serviceaide is an AI-powered enterprise service management platform designed to automate and streamline IT and business processes. It leverages Agentic AI through its Luma Virtual Agent to provide intelligent automation, 24/7 support, and first-contact resolution, empowering workforces and optimizing service delivery across the entire organization.