ebi

ebi provides a powerful platform, AI Studio, designed to help businesses of all sizes build, launch, and manage sophisticated AI assistants for customer service. By automating responses to common inquiries, ebi empowers companies to deliver instant, 24/7 support, leading to happier customers, increased capacity, and significant cost savings. The platform is trusted by over 20,000 global businesses and has demonstrated a proven ROI of up to 533% within six months.

How to use ebi

Getting started with ebi is designed to be quick and straightforward. Users can launch their first AI assistant in as little as 10 minutes. The process involves:
1. Sign Up: Create an account on the AI Studio platform. A 30-day free trial is available without requiring a credit card.
2. Create Assistant: You can instantly create an AI assistant by simply providing your website URL. The platform's generative AI will crawl the site to build a knowledge base.
3. Train and Refine: Use company documents, pre-approved content, and automated training suggestions to train your AI assistant on highly specific company information. You can easily edit, merge, or delete responses to ensure brand consistency and accuracy.
4. Customize: Personalize your assistant's name, avatar, and chat window colors to match your brand identity.
5. Deploy: Go live on any digital channel, including your website, mobile apps, WhatsApp, social media platforms, and even phone lines. The same assistant can operate across multiple channels simultaneously.
6. Monitor and Improve: Use the comprehensive dashboard to track performance metrics like conversation volume, popular topics, and success rates to continuously improve your service.

Core Features of ebi

• Multi-channel Deployment: Deploy a single AI assistant across websites, mobile apps, Messenger, WhatsApp, social media, smart speakers, SMS, and more.
• Generative AI & LLM Power: Built-in generative AI capabilities (using models from OpenAI, Google, Meta) with strict safety guardrails to create and train assistants rapidly.
• Advanced NLP and RAG: Utilizes Natural Language Processing (NLP) for understanding user intent and Retrieval-Augmented Generation (RAG) to provide accurate answers from your unique company documents.
• Multilingual Support: Communicate with customers in over 130 languages and dialects, breaking down language barriers.
• Seamless API Integrations: Connect with your favorite business tools like Zapier, HubSpot, and Jira to automate workflows and tasks.
• Live Chat Handover: Intelligently and seamlessly pass complex or sensitive conversations to human agents, with unlimited seats for live chat included.
• Agnostic AI Technology: ebi is not tied to a single AI provider, allowing it to use the best technology (like Rasa, Dialogflow, Watson) for your specific needs.
• Enterprise-Grade Security: Features include regular penetration testing, GDPR compliance, SOC 2 compliant data centers, and automatic redaction of personal data.
• Performance Analytics: A unified dashboard provides real-time insights into customer interactions and assistant performance across all channels.

Use Cases for ebi

ebi's AI assistants are versatile and thrive in various industries:
• Retail & E-commerce: Automate up to 99% of customer inquiries, handle order tracking, answer product questions, process returns, and personalize customer journeys to upsell and increase loyalty.
• Travel & Hospitality: Provide 24/7 support for booking inquiries, travel information, and service details across multiple locations.
• Finance and Insurance: Deliver accurate, secure, and instant administration for policy questions, claims processing, and account support.
• Government & Public Sector: Support multiple departments, reduce costly phone calls, and target resources based on real-time citizen needs, as demonstrated by Barking & Dagenham Council, which saved £48,000 in six months.
• Property & Real Estate: Make everyday experiences like maintenance requests and viewing appointments more efficient and memorable.

Advantages of ebi

ebi offers a competitive edge by focusing on tangible results. The primary advantages include a high ROI, significant cost reduction by automating inquiries that would otherwise cost up to £5 each, and increased operational efficiency by handling 35% of queries outside of standard business hours. This frees up human agents to focus on high-value interactions, boosting both employee and customer satisfaction. The platform's ease of use, scalability with a pay-as-you-grow model, and commitment to using the best available AI technology make it a future-proof solution for any business.

Pricing and Plans

ebi offers a transparent and scalable pricing model designed for businesses of all sizes.
• Free Trial: A 30-day free trial is available for the AI Studio, with no credit card required to sign up.
• Standard Plan: This is a pay-as-you-grow plan. It starts at $0/month. The monthly cost is based on the volume of 'requests' (a complete, end-to-end automated inquiry, not a single message). All features are included, with no hidden costs or upsells. You get unlimited seats for live chat, multi-channel support, and full access to the AI Studio.
• Pro Plan: This plan is for enterprises with advanced needs. It includes all Standard features plus bespoke integrations with any business system, a dedicated choice of LLM, advanced security options, personalized support, industry-specific AI templates, and optional AI supervision where the ebi team creates and manages your assistant for you. Pricing is custom and available upon consultation.