Feedyou

Feedyou is a leading enterprise-grade platform specializing in Conversational and Generative AI. It empowers companies to build, manage, and scale sophisticated AI-powered virtual assistants to foster better relationships with customers and employees. With a strong focus on reducing operational costs and enhancing user experience, Feedyou provides a comprehensive suite of tools, including AI chatbots, voicebots, emailbots, and a centralized knowledge base. The platform is designed to be user-friendly for non-technical users, allowing for rapid deployment and continuous optimization of AI solutions across various business functions.

How to use Feedyou

Getting started with Feedyou is a structured process designed for clarity and efficiency:

1. Consultation and Discovery: Begin by scheduling a free consultation or a live demo. The Feedyou team will work with you to understand your specific challenges, identify key areas for automation, and define clear objectives and KPIs for your virtual assistant.
2. Choose Your Path: Decide whether you want a fully managed, custom-built solution from the Feedyou team or prefer to license the Feedyou Platform and build your own assistants. A 14-day free trial of the platform is available for hands-on evaluation.
3. Design and Build: Utilize the intuitive, no-code Feedyou Platform to design the conversation flows for your chatbot or voicebot. Define its personality, script its responses, and set up its core logic.
4. Integrate and Train: Connect the virtual assistant to your essential data sources, such as an AI Knowledge Base, CRM, ERP (like SAP SuccessFactors), or other internal systems via APIs. This ensures the AI provides accurate, context-aware, and personalized interactions.
5. Deploy Across Channels: Launch your virtual assistant on the channels where your users are most active. This includes websites, mobile apps, instant messaging platforms (e.g., Facebook Messenger, WhatsApp), and telephony systems for voicebots.
6. Analyze and Optimize: Continuously monitor the performance of your virtual assistant through the platform's detailed analytics dashboard. Track metrics like resolution rate, user satisfaction, and conversation volume to identify areas for improvement and refine the AI's skills over time.

Core Features of Feedyou

• AI Chatbot: Deploy intelligent chatbots across websites, mobile apps, and messaging channels to provide 24/7 customer support, answer FAQs, generate leads, and guide users through complex processes.
• AI Voicebot: Automate inbound and outbound call center operations. Features include natural language understanding, smart call routing, sentiment analysis, and seamless integration with telephony systems to reduce call costs and wait times.
• AI Emailbot: Tame your overflowing inbox by using AI to automatically classify incoming emails, forward them to the correct department, and draft context-aware responses, freeing up human agents for more complex tasks.
• AI Knowledge Base: Create a single source of truth for your organization. Connect various data sources to power your virtual assistants and provide consistent, accurate information to customers, employees, and live agents.
• Unified Feedyou Platform: A central hub to design, manage, scale, and analyze all your conversational AI solutions. It's built for collaboration and ease of use, even for users without a technical background.
• Responsible Generative AI: Leverages the power of Large Language Models (LLMs) for more human-like conversations while implementing robust safeguards to ensure functionality, accountability, and security, minimizing errors and hallucinations.

Use Cases for Feedyou

Feedyou has delivered over 300 solutions for more than 100 clients across various industries:

• Human Resources & Recruitment: SKODA AUTO automates 95% of its new employee onboarding process. Grafton Recruitment prescreened over 22,000 candidates with a 52% conversion rate. Foxconn uses a voicebot to reduce password recovery time from 3 days to under 2 minutes.
• Customer Service & Support: MONETA Money Bank's voicebot handles 25% of all client requests, including password resets and card limit changes. Toyota's chatbot, Anna, resolves 68% of queries without human assistance and arranges 50 test drives monthly.
• Sales & Marketing: NEXT REALITY acquired over 3,000 additional leads in 12 months using a lead-generation chatbot. Remoska conducted a marketing survey via chatbot that achieved an impressive 62% conversion rate.
• Internal Operations: Swiss Life Select provides first-line support to 5,000 financial advisors with a chatbot that manages over 45% of queries, from IT issues to license purchases.

Advantages of Feedyou

Feedyou offers a distinct competitive edge through its technology and approach:

• Proven ROI: Clients report significant cost savings, increased efficiency, and higher conversion rates.
• Enhanced User Experience: 24/7 availability and instant responses lead to greater customer and employee satisfaction.
• Scalability and Control: The unified platform empowers businesses to independently manage and expand their AI initiatives.
• Deep Expertise: With over 8 years in the industry, Feedyou provides a partnership built on experience and a track record of success.
• Rapid Deployment: Go from concept to a fully functional virtual assistant in a matter of weeks.

Pricing and Plans

Feedyou operates on a Software-as-a-Service (SaaS) model with scalable pricing plans designed to fit your company's growth and specific requirements. The pricing is not publicly listed and is provided on a custom quote basis. To get detailed pricing information, you are encouraged to contact their sales team or request a quote via their website. They also offer a 14-day free trial of the Feedyou Platform and a no-commitment live demo to explore the solution's capabilities firsthand.