FPT.AI

FPT.AI is a leading and comprehensive Artificial Intelligence platform developed by FPT Smart Cloud, designed to revolutionize how businesses operate. Established in 2017, FPT.AI empowers enterprises to become AI-first organizations by unlocking unprecedented efficiency, creating new value, and innovating for the future. The platform is built around the core concept of 'Human x AI Agents', providing a dynamic technology ecosystem with Generative AI at its focal point. It serves over 3,000 clients in 15 countries, managing over 200 million automated interactions annually.

How to use FPT.AI

Engaging with FPT.AI is a consultative process tailored to specific business needs. The typical journey involves:

1. Consultation: Businesses start by booking a demo or talking to FPT.AI experts to discuss their challenges and goals.
2. Solution Design: FPT.AI specialists work with the client to design a custom solution, whether it's a customer-facing chatbot, an internal HR assistant, or an automated data processing workflow.
3. Platform Integration: The designed AI solutions are seamlessly integrated into the company's existing systems, such as CRM, ERP, websites (e.g., Facebook Messenger, Zalo), and internal communication tools.
4. Training and Deployment: The AI models, particularly for chatbots and virtual assistants, are trained on company-specific data and conversation scripts to understand user intent accurately. After rigorous testing, the solution is deployed.
5. Optimization: FPT.AI provides ongoing support and optimization to ensure the AI solutions continue to deliver maximum performance and adapt to changing business needs.

Core Features of FPT.AI

• AI Virtual Assistants (FPT.AI Conversation): A platform to build intelligent, omni-channel chatbots and voicebots. These assistants handle natural language conversations 24/7, improving customer satisfaction and conversion rates. They are powered by advanced NLP/NLU and Generative AI.
• Digital Workforce: AI-powered virtual assistants for employees to handle internal support. This includes HR & Admin support (onboarding, policy questions), IT Helpdesk (ticketing, troubleshooting), and general internal queries.
• Operational Excellence & Automation: Solutions that automate repetitive tasks and streamline workflows. A key feature is automating data entry, which has been shown to increase labor productivity by up to 60% and reduce errors.
• FPT.AI eKYC: An advanced electronic Know Your Customer solution that utilizes facial biometric technology for secure and instant identity verification, often integrated with access control or online transaction authentication.
• Text-to-Speech (TTS) & Speech-to-Text (STT): High-quality voice synthesis and recognition technologies, with strong support for native languages like Vietnamese, enabling natural voice interactions.
• Knowledge Management: AI systems that can centralize, search, and manage vast amounts of internal information, making it easily accessible to employees.

Use Cases for FPT.AI

FPT.AI is trusted by leading enterprises across various industries:

• Banking & Finance: MB Bank uses FPT.AI to automate data entry, increasing productivity by 60%. Home Credit deploys virtual assistants to serve a large volume of customers simultaneously, enhancing service quality.
• Insurance: FWD Vietnam leverages FPT.AI to create a modern digital insurance experience, transforming customer interactions in the sector.
• Internal Corporate Operations: Companies use the Digital Workforce solution to create internal virtual assistants that answer HR-related questions, manage IT support tickets, and disseminate company news, reducing the workload on human staff.
• Retail & E-commerce: Deploying chatbots on websites and messaging apps to handle customer inquiries, provide product recommendations, and process orders 24/7.

Advantages of FPT.AI

FPT.AI provides a distinct competitive advantage through:

• Comprehensive Ecosystem: It's not a single tool but a complete platform offering a wide range of integrated AI solutions for different business functions.
• Proven Enterprise Success: With over 3,000 clients and numerous awards (Sao Khue Award, Asian Technology Excellence Awards), it has a proven track record of delivering tangible results, such as a 67% increase in productivity and 40% savings in operational costs.
• Advanced Technology: The platform is at the forefront of AI, utilizing Generative AI, AI Agents, and sophisticated NLP to create truly intelligent systems.
• Deep Local Insight: FPT.AI has exceptional capabilities in understanding and processing native languages, particularly Vietnamese, giving it a significant edge in the local market.
• Security and Compliance: The platform is backed by international certifications like ISO 27001, ISO 27017, and PCI DSS, ensuring data security and reliability.

Pricing and Plans

FPT.AI operates on a custom pricing model tailored to the specific needs and scale of each enterprise. Pricing information is not publicly listed. Interested businesses are encouraged to contact the FPT.AI team directly for a consultation and a personalized quote by booking a demo session.