Proto AICX

Proto AICX is a comprehensive, all-in-one platform designed to revolutionize customer experience through local and secure AI. It empowers organizations, especially in government, finance, and healthcare sectors, to deploy sophisticated, multilingual AI assistants. These assistants can communicate via both text and voice, handling millions of interactions and automating a significant portion of customer inquiries. The platform's core strength lies in its profound support for underserved languages, making it an ideal solution for businesses operating in emerging economies and diverse linguistic environments.

By integrating features traditionally found in separate tools like Zendesk or Freshdesk, Proto AICX offers a consolidated solution. It includes a unified inbox for live agents, a robust ticketing system, customer profile management, and in-depth analytics. This integration simplifies workflows, reduces costs, and enhances operational efficiency. The platform is built with enterprise-grade security, offering ISO 27001 and SOC 2 Type II certifications, along with flexible deployment options like on-premise and hybrid hosting to meet stringent data privacy and compliance requirements.

How to use Proto AICX

1. Choose a Plan: Start with the free 'Starter' plan or select a paid plan (Lite, Pro, Total, Enterprise) based on your interaction volume and feature needs.
2. Train Your AI Assistant: Create and train your AI assistant by providing it with knowledge from various data sources, such as website URLs, PDFs, CSVs, or text snippets. The platform supports auto-syncing to keep the information up-to-date.
3. Configure Languages and LLMs: Set up your assistant to operate in multiple languages. Proto AICX supports an extensive list of languages, including those often overlooked. Integrate with powerful Large Language Models like OpenAI's ChatGPT, Anthropic's Claude, or DeepSeek for advanced conversational capabilities.
4. Deploy Across Channels: Launch your AI assistant on various customer-facing channels, including your website (Webchat), WhatsApp, Facebook Messenger, Telegram, Viber, and more.
5. Manage Interactions: Use the unified inbox to monitor conversations. Live agents can seamlessly take over from the AI assistant when needed, aided by AI tools for translation, tone adjustment, and message summaries.
6. Handle Support Tickets: Leverage the integrated ticketing system to manage and resolve complex issues. Chats can be converted into tickets, which can be automatically categorized and assigned.
7. Analyze and Optimize: Utilize the comprehensive analytics dashboard to track AI performance, agent metrics, customer satisfaction (CSAT), and engagement across all channels to continuously improve your customer experience.

Core Features of Proto AICX

• Multilingual AI Assistants: Train and deploy generative AI assistants that support text and voice in a vast number of languages, with a focus on emerging markets.
• Omnichannel Platform: Engage with customers on their preferred channels, including Webchat, WhatsApp, Messenger, Telegram, Viber, LINE, SMS (via Twilio), and more.
• Unified Inbox & Live Agent Assist: A central hub for all customer conversations, where human agents are supported by AI for live translation, writing assistance, and auto-tagging.
• Integrated Helpdesk System: A complete ticketing and live chat solution with features like auto-escalation, custom statuses, and canned responses.
• Advanced Analytics: Gain actionable insights from customized reports on AI performance, ticketing metrics, live agent performance, and customer satisfaction.
• Enterprise-Grade Security & Deployment: Features ISO 27001 & SOC 2 Type II compliance, SSO, IP allowlisting, and options for on-premise or hybrid hosting.
• Extensive Integrations: Connects with leading LLMs (OpenAI, Anthropic, etc.) and enterprise systems like Salesforce, Oracle, SharePoint, and Bitrix24.
• Customer Profile Management (People): Unify global customer profiles across all channels, with custom fields and historical interaction logs.

Use Cases for Proto AICX

Financial Services: Central banks, like those in the Philippines and Rwanda, use Proto to manage consumer complaints and provide accessible support in local languages, enhancing financial inclusion and trust.
Healthcare: Medical clinics like PhilCare and The Medical City Clinic leverage the platform to offer patients a more efficient and convenient way to interact, book appointments, and get information.
Government: Public sector organizations deploy Proto for citizen support, providing an accessible channel for inquiries and services, and sharing knowledge effectively across diverse populations.
Retail & Services: Companies like Universal Storefront Services Corporation automate up to 85% of their customer inquiries, handling millions of interactions and freeing up agents to focus on more complex issues.

Advantages of Proto AICX

Hyper-Localization: Unparalleled support for underserved and local languages, enabling true global reach and inclusivity.
All-in-One Solution: Consolidates chatbot, live chat, helpdesk, and CRM functionalities, reducing tool sprawl and operational costs.
High Security and Compliance: Meets the highest standards for data protection, making it suitable for highly regulated industries.
Proven Scalability: Trusted by large enterprises and governments to handle millions of monthly interactions reliably.
Enhanced Efficiency: Drastically increases inquiry automation rates and provides AI tools that boost the productivity of human agents.

Pricing and Plans

Proto AICX offers a tiered pricing structure to suit different organizational needs:
- Starter: $0/month. Includes 1,000 interactions, 1 AI assistant, and 2 languages. Ideal for individuals or small projects.
- Lite: $245/month. Includes 5,000 interactions, 2 AI assistants, and 5 languages. Suited for teams.
- Pro: $875/month. Includes 25,000 interactions, 4 AI assistants, and 13 languages. Designed for small businesses.
- Total: $1,599/month. Includes 50,000 interactions, 8 AI assistants, and 26 languages. For mid-market companies.
- Enterprise: Custom pricing. For over 100,000 interactions, offering unlimited features, dedicated support, on-premise hosting, and a dedicated LLM.
Additional interaction bundles are available for all paid plans.