AIHelp

AIHelp is a comprehensive, integrated support platform designed to maximize return on investment by leveraging advanced AI services for in-app support and operations. It caters to both mobile and web applications, providing a seamless and powerful solution for businesses to manage customer interactions, enhance user satisfaction, and improve operational efficiency. Trusted by over 30,000 clients, including major players in the gaming industry like Moonton and Last Empire-War Z, AIHelp has proven its ability to handle complex business needs while remaining flexible enough to scale with growing companies.

How to use AIHelp

Getting started with AIHelp is a straightforward process designed for quick integration and immediate impact. First, businesses can sign up for a 21-day free trial without needing a credit card. Developers then integrate the AIHelp SDK into their mobile (iOS/Android) or web application. Once integrated, the powerful AIHelp dashboard becomes the central hub for all operations. From the dashboard, support teams can configure the AI Chatbot, design smart auto-check forms, build a comprehensive Help Center with FAQs and guides, and set up in-app messaging campaigns. The platform allows for deep customization of workflows to match specific business logic, enabling teams to manage support tickets, assign tasks, and monitor performance analytics from a single, unified interface.

Core Features of AIHelp

• AI Chatbot: Provides immediate, 24/7 responses to user queries. It uses machine learning to understand user requests, learn from agent feedback, and can seamlessly transition conversations to human agents when necessary.
• In-App Messaging & Help Center: Engage users directly within the app with targeted messages, push notifications, announcements, and news. The Help Center acts as a self-service portal for guides and FAQs.
• Smart Auto-Check Form: An intelligent, customizable form that allows users to self-diagnose and resolve issues, such as account loss, by automatically checking backend data without human intervention.
• Multi-Channel Integration: Consolidates user feedback and support requests from various channels like Google Play, App Store, Facebook Messenger, Web, Email, and more into a single, centralized dashboard.
• Agent Workflow & Dashboard: An efficient portal for support agents to manage tickets. It features automatic classification, task assignment, follow-up tags, and the ability to easily convert common issues into FAQs.
• AI Assistant & Translation: The AI Assistant helps agents recognize user emotions and suggests optimal responses. The platform supports translation in over 40 languages, breaking down communication barriers.
• AIHelp Insight & Analytics: Provides powerful, cloud-based analytics on user data and support metrics, helping businesses make smarter, data-driven decisions to improve their product and services.
• User Review Management: Allows businesses to prompt users for reviews and manage and respond to App Store and Google Play reviews directly from the AIHelp platform.

Use Cases for AIHelp

AIHelp is versatile and particularly effective in high-engagement environments like mobile gaming and SaaS applications. For a gaming company, it can be used to automate responses to common questions about gameplay, manage account recovery requests through smart forms, and announce in-game events via in-app messages. This frees up human agents to focus on high-value VIP players through the Live Chat feature. For a SaaS business, AIHelp's web chat can engage website visitors, qualify leads, and provide instant product information, while the integrated Help Center can onboard new users with tutorials and guides. E-commerce apps can use it to handle server or payment issue alerts, providing proactive support and maintaining customer trust.

Advantages of AIHelp

The primary advantage of AIHelp is its ability to deliver a significant boost in both efficiency and user satisfaction. Customers report up to a 50% increase in productivity and a 30% rise in user satisfaction. By automating repetitive tasks and providing instant self-service options, AIHelp drastically reduces agent workload and response times. Its seamless SDK integration and multi-platform support make it a flexible solution for any tech stack. The platform's use of machine learning and data analytics provides actionable insights that drive business growth. Furthermore, its focus on both automated and personalized support helps build loyal, engaged user communities, leading to higher retention and revenue.

Pricing and Plans

AIHelp offers a flexible, freemium pricing model with a 21-day free trial. For new businesses, it's free for 3 months if Monthly Active Users (MAU) are below 10,000 and monthly tickets are under 360.
Professional Plan: $56/member/month + $0.05/ticket. Includes messaging, Help Center, workflow management, and automation.
AI Premium Plan: $85/member/month + $1.8/1000 MAU. Includes all Professional features plus AI Bot, Form Automation, Push Notifications, and Customized APIs.
Lite (Email Only) Plan: $46/member/month. Focused on email ticketing and automation.
Startup Team Plan: $300/semi-annually. Provides all functions and special support for emerging teams.
Add-ons: Features like AI Copilot, Multi-channel Support, and Auto Translation are available as add-ons to customize plans further.