Smartly.AI

Smartly.AI is a pioneering platform dedicated to revolutionizing customer service through advanced generative AI. Established in 2012, the company has evolved to become a leader in conversational AI, providing enterprise-grade solutions that automate and enhance customer interactions. The core of Smartly.AI's offering is its ability to build and deploy sophisticated AI agents (chatbots) that can handle up to 80% of customer service inquiries automatically. This allows human agents to focus on more complex and high-value tasks, significantly improving operational efficiency and reducing costs.

The platform utilizes a cutting-edge technique called Retrieval-Augmented Generation (RAG), which allows for the rapid creation of custom AI agents. By connecting to a company's existing knowledge bases—such as websites, documents, and files—Smartly.AI can build a fully functional, knowledgeable agent in as little as 14 days, eliminating the lengthy training processes associated with traditional models. This agility is a key differentiator, enabling businesses to adapt quickly to changing customer needs. Furthermore, Smartly.AI is model-agnostic, offering seamless integration with all major Large Language Models (LLMs) on the market, including OpenAI's GPT series, Anthropic's Claude 3, Google's Gemini, and models from Mistral AI and Cohere. This ensures businesses are never locked into a single provider and can always leverage the best technology available.

How to use Smartly.AI

Deploying a powerful AI agent with Smartly.AI is a streamlined and collaborative process designed for speed and efficiency:

1. Consultation and Scoping: The process begins with a consultation where the Smartly.AI team works with you to define user needs, identify key use cases, and set clear objectives for the AI agent.
2. Knowledge Base Ingestion: You provide access to your knowledge sources, such as your website, internal documents, FAQs, and product manuals. Smartly.AI's automated ingestion pipeline efficiently processes this information to build the agent's knowledge core.
3. Rapid Agent Development: Using RAG technology, Smartly.AI develops a custom AI agent tailored to your specific requirements. This phase is remarkably fast, typically completed within 14 days.
4. Multi-Channel Deployment: Once built, the AI agent can be deployed across various customer touchpoints, including your website, mobile app, Facebook Messenger, WhatsApp, and even X (formerly Twitter), ensuring a consistent experience everywhere.
5. Management and Optimization: Through the all-in-one management platform, you can monitor performance, review conversation histories, manage the knowledge base, and analyze detailed reports. The platform also includes features for satisfaction surveys and team collaboration to continuously refine the agent's effectiveness.

Core Features of Smartly.AI

• Rapid Deployment with RAG: Build and launch custom AI agents in just 14 days by leveraging existing knowledge bases, eliminating the need for extensive model training.
• Multi-Channel Integration: Deploy chatbots seamlessly across websites, mobile apps, Messenger, WhatsApp, and X to engage customers on their preferred platforms.
• LLM Agnostic: Flexibility to use the best Large Language Models from providers like OpenAI, Anthropic, Google, Mistral AI, and Cohere, avoiding vendor lock-in.
• Advanced AI Comprehension: Understands and responds in over 70 languages without needing document translation. It accurately interprets user intent, even with typos or grammatical errors.
• All-in-One Management Platform: A comprehensive dashboard for knowledge base management, conversation history review, satisfaction surveys, detailed analytics, and team collaboration with role management and SSO.
• High Automation Rate: Capable of automating up to 80% of routine customer service inquiries, freeing up human agents for more complex issues.
• Enhanced Security and Transparency: Features like rate limiting protect against abuse, while improved observability allows you to trace conversation flows for better explainability and debugging.

Use Cases for Smartly.AI

Smartly.AI is versatile and can be applied across various industries to transform customer and employee interactions:

• E-commerce: Provide 24/7 support by answering product questions, tracking orders, processing returns, and offering personalized recommendations to enhance the shopping experience.
• Banking and Finance: Assist customers with account inquiries, transaction details, loan applications, and fraud alerts, while ensuring data security and compliance.
• Telecommunications: Help users manage their plans, troubleshoot technical issues, check for service outages, and handle billing questions, reducing call center volume.
• Government and Public Sector: Offer citizens instant access to information about public services, application procedures, and local regulations, improving accessibility and efficiency.
• Internal Helpdesk: Deploy internal bots to assist employees with IT support, HR policies, onboarding procedures, and accessing company resources, boosting internal productivity.

Advantages of Smartly.AI

Choosing Smartly.AI provides businesses with a significant competitive edge:

• Cost Reduction: Drastically lower operational costs by automating a large volume of customer interactions.
• 24/7 Availability: Offer round-the-clock support to your customers, improving satisfaction and loyalty regardless of time zones.
• Enhanced Customer Experience: Provide instant, accurate, and consistent answers, reducing wait times and resolving issues faster.
• Scalability: Easily scale your customer service operations to handle fluctuating demand without proportionally increasing headcount.
• Flexibility and Future-Proofing: The model-agnostic approach ensures you can always integrate the latest and most powerful AI technologies as they emerge.
• Expert Support: Benefit from dedicated customer success support, expert guidance, and comprehensive training resources to ensure a successful implementation.

Pricing and Plans

Smartly.AI is an enterprise-focused solution with pricing tailored to the specific needs and scale of each business. The company does not list standard pricing plans on its website. To get a detailed quote, you are encouraged to contact the Smartly.AI sales team to discuss your project requirements, expected volume of interactions, and desired features. They will work with you to create a custom plan that aligns with your business goals.