Alhena AI

Alhena AI, formerly known as Gleen AI, is a sophisticated generative AI platform specifically designed to revolutionize the e-commerce landscape. It serves as an intelligent chatbot, shopping assistant, and support concierge, aiming to automate customer interactions, drive sales, and deliver exceptional user experiences. By leveraging a company's unique data—such as product catalogs, past support tickets, and knowledge bases—Alhena provides accurate, context-aware, and brand-safe responses, completely eliminating the risk of AI hallucinations.

How to use Alhena AI

Getting started with Alhena AI is a streamlined process designed for rapid deployment. The setup can be completed in days, not weeks.
1. Connect Data Sources: Integrate Alhena AI with your existing systems. This includes connecting to your helpdesk (like Zendesk or Gorgias), knowledge base, previous support conversations, product feeds, and even internal Slack channels.
2. Automatic Learning: The AI automatically learns from your connected data. Unlike traditional chatbots, it doesn't require manual scripting or constant retraining. It's a self-improving system that learns from ticket resolution outcomes.
3. Deploy Across Channels: Once trained, deploy the AI agent across various customer touchpoints, including your website's live chat, email support, and social media platforms like Instagram, Facebook, and WhatsApp.
4. Monitor and Optimize: Use the advanced analytics dashboard to monitor performance, gain insights into customer interactions, and track revenue generated by the AI. The system will also detect knowledge gaps and suggest improvements to your knowledge base.

Core Features of Alhena AI

• Agentic AI Concierge: Goes beyond simple FAQ matching. It understands complex, multi-part queries, reasons through them, and executes tasks like processing refunds or tracking orders, mimicking a human agent.
• Hallucination-Free Responses: The AI is grounded in your company's specific data, ensuring all answers are accurate, reliable, and consistent with your brand's policies and product information.
• Self-Improving System: Alhena AI automatically learns from new interactions and resolved tickets, continuously enhancing its accuracy and effectiveness without manual intervention.
• Omnichannel Support: Provides a consistent and high-quality support experience across live chat, email, and social media (Instagram, Facebook, WhatsApp), available 24/7.
• Deep Integrations: Seamlessly connects with your CRM, order management systems (OMS), and review platforms (Trustpilot, Yotpo) via secure APIs to deliver personalized, context-aware support.
• Advanced Analytics and Revenue Insights: Offers a comprehensive dashboard to track key metrics, measure the AI's impact on ticket deflection, customer satisfaction (CSAT), and revenue lift.
• Proactive Engagement: Can be configured with triggers to proactively engage customers, for example, by offering help on a product page or sending a follow-up email after a return request.

Use Cases for Alhena AI

Alhena AI is ideal for e-commerce and retail businesses looking to scale their support and sales operations efficiently.
• Automated Customer Support: Instantly resolve common customer queries about order status, shipping, returns, and product details, reducing ticket volume for human agents by up to 70%.
• AI Shopping Assistant: Guide customers through their shopping journey by providing personalized product recommendations, answering pre-sale questions, and helping to increase average order value and conversion rates.
• Agent Augmentation: Act as an assistant for human agents by providing instant access to knowledge base articles, summarizing customer interactions, and suggesting optimal responses.
• Social Commerce Support: Manage and respond to customer inquiries coming from social media channels, turning conversations into sales opportunities.

Advantages of Alhena AI

Brands using Alhena AI experience significant benefits. The platform drastically cuts support costs by automating a large volume of tickets, allowing support teams to focus on complex, high-value issues. It enhances customer satisfaction (CSAT) with instant, accurate, 24/7 support. The personalized shopping assistance directly contributes to increased sales and higher conversion rates. Furthermore, the system is designed for scalability, enabling businesses to handle growth in customer inquiries without a proportional increase in headcount.

Pricing and Plans

Alhena AI offers a flexible, tiered pricing structure to suit businesses of different sizes.
• Free Plan: $0/month. Includes 25 conversations, 500 URLs (SKUs), and 1 AI profile. A great starting point to experience the core features.
• Pro Plan: $199/month (when billed annually). This popular plan includes 2,005 conversations, up to 50,000 URLs, advanced analytics, social media and review management integrations, and automated weekly training.
• Enterprise Plan: Custom pricing. Designed for large-scale operations, this plan offers custom conversation limits, unlimited AI profiles, a dedicated support channel and CSM, daily automated training, and API access for custom integrations.