Yuma

Yuma is a comprehensive AI-powered platform specifically engineered to address the diverse challenges faced by modern e-commerce brands. It aims to revolutionize the customer journey by automating interactions, boosting revenue, and significantly improving customer satisfaction (CSAT). Backed by prestigious investors and Y Combinator, Yuma provides a suite of intelligent, agentic AI products that work 24/7 across every stage of the customer lifecycle, from pre-purchase engagement to post-purchase support.

The platform is built on four core pillars: Support AI, Sales AI, Social AI, and Chat AI. Each component is designed to tackle specific e-commerce needs, creating a holistic solution that enhances efficiency and drives growth. Yuma's AI agents can automate over 60% of customer support tickets, allowing human agents to focus on more complex and high-value tasks. It's a future-proof solution for brands looking to scale their operations while delivering exceptional, human-like experiences.

How to use Yuma

Getting started with Yuma is a streamlined process designed for quick integration and immediate impact:

1. Integration: Connect Yuma to your existing e-commerce and customer support stack. It offers seamless, one-click integrations with platforms like Shopify, Gorgias, Zendesk, Kustomer, and more.
2. Configuration: Set up Yuma's AI agents according to your brand's voice, policies, and goals. You can configure rules for handling different types of inquiries, such as order status (WISMO), returns, and billing issues.
3. Deployment: Activate the AI agents across your desired channels, including email, live chat, and social media. The AI-native chat widget can be added to any page of your website with just three lines of code.
4. Automation & Engagement: Once live, Yuma's AI begins to automatically resolve tickets, engage with customers on social media, offer personalized product recommendations, and send timely nudges to reduce cart abandonment.
5. Monitoring and Optimization: Use Yuma's real-time metrics dashboard to track automation rates, CSAT scores, and revenue impact. The platform provides actionable insights to help you identify areas for improvement and continuously optimize your customer experience strategy.

Core Features of Yuma

• Support AI: Fully automates the resolution of common support tickets, including order status inquiries (WISMO), returns, refunds, exchanges, and billing issues. It operates 24/7, ensures consistent service across all channels, and intelligently escalates sensitive issues to human agents.
• Sales AI: Focuses on revenue growth through personalized customer interactions. It helps increase Average Order Value (AOV) and Revenue Per Visitor (RPV) by providing smart recommendations, upselling to high-intent shoppers, and reducing cart abandonment rates with timely interventions.
• Social AI: Transforms social media conversations into sales opportunities. It automatically engages with comments and mentions, manages brand reputation by responding to reviews on platforms like Trustpilot and Yotpo, and turns public interactions into private sales-driven chats.
• Chat AI: An AI-native chat widget that provides instant, intelligent, and human-like support directly on your website. It can be deployed in under five minutes, offers multilingual and multicultural support, and resolves common questions without human intervention.
• Seamless Integrations: Natively integrates with a wide range of e-commerce tools, including Shopify, Gorgias, Zendesk, Kustomer, Front, Re:amaze, and more, ensuring a cohesive workflow.
• Advanced Analytics: A comprehensive metrics dashboard provides real-time insights into automation performance, customer satisfaction, and operational efficiency, empowering brands to make data-driven decisions.

Use Cases for Yuma

Yuma is versatile and can be applied across the entire customer journey:

• Automating WISMO Inquiries: Automatically respond to "Where Is My Order?" questions with real-time tracking links, freeing up agent time.
• Processing Returns & Exchanges: Instantly handle requests for returns, refunds, or product exchanges for different sizes or colors without manual intervention.
• Boosting Sales with Personalization: Upsell relevant products to shoppers who show high purchase intent, increasing the average order value.
• Reducing Cart Abandonment: Proactively engage with shoppers who are about to leave their carts, offering assistance or incentives to complete the purchase.
• Managing Social Reputation: Automatically reply to 5-star reviews on Trustpilot and Yotpo to thank customers and turn social media comments into private sales conversations.
• Providing 24/7 Live Chat Support: Deploy an AI chat agent on your website to answer common questions instantly, guide users through checkout, and improve the overall shopping experience.

Advantages of Yuma

Yuma offers a distinct competitive edge for e-commerce brands:

• High Automation Rates: Proven to automate 40-80% of customer support tickets, leading to significant cost savings and increased team efficiency.
• Revenue Growth: Actively drives sales by increasing AOV, conversion rates, and RPV while reducing cart abandonment.
• Enhanced Customer Satisfaction: Delivers fast, accurate, and consistent 24/7 support, which dramatically reduces response times and boosts CSAT scores.
• Performance-Based Model: The pricing is tied to performance, ensuring that you only pay for the value Yuma delivers.
• Rapid Implementation: The platform is designed to work "right out of thebox" with easy integrations, allowing brands to see results in a matter of days.
• Dedicated Support: Yuma provides a dedicated team to support clients every step of the way, from implementation to ongoing optimization.

Pricing and Plans

Yuma operates on a performance-based pricing model, which means you only pay for the value it generates. The pricing is not publicly listed with fixed tiers; instead, it is tailored to each business's specific needs. To get a quote, you need to contact their sales team. The cost is determined by factors such as your e-commerce platform (e.g., Shopify, BigCommerce) and your monthly ticket volume. Yuma also offers a 30-day free trial to allow businesses to experience its impact firsthand before committing.