Best Zendesk AI tools

Prized is a safe AI internal-tool builder for ops, support, and finance teams. It turns natural-language requests into deployed, role-scoped tools on admin-approved company data, with an audit trail on every access.

Hear is an AI-powered contact center intelligence platform that transforms customer interactions into actionable insights. It helps CX leaders automate quality assurance, monitor compliance, evaluate agent performance, and predict churn across all communication channels, driving operational efficiency and enhancing customer experience.

Aide is an intelligent customer service platform that uses LLMs to automate support workflows, classify conversations, assist agents with AI-drafted responses, and deploy smart chatbots. It integrates with platforms like Zendesk and Shopify to enhance efficiency and provide deep customer insights.

Yuma is an AI-powered platform designed for e-commerce brands to automate customer interactions and drive revenue. Its suite of tools—Support AI, Sales AI, Social AI, and Chat AI—handles everything from resolving support tickets and managing social media conversations to personalizing the shopping experience and reducing cart abandonment. Yuma integrates seamlessly with major e-commerce and helpdesk platforms like Shopify, Gorgias, and Zendesk to boost CSAT and operational efficiency.

008agent is a powerful Voice AI suite designed to revolutionize customer support. It enables businesses to build and deploy intelligent, multilingual voice AI agents in minutes without coding. These agents can handle various call types, integrate with CRMs and other tools to execute tasks, and operate 24/7, freeing human agents for more complex issues.

AnsweriQ is an intelligent automation platform for customer service, leveraging AI and RPA to automate repetitive tasks, assist agents, and provide self-service solutions. It aims to reduce handle times, decrease case volume, and improve customer satisfaction.

ResponseCX is an agentic AI platform for Shopify brands, designed to automate customer support. It goes beyond traditional chatbots by autonomously resolving complex issues like order modifications, returns, and subscription management. It integrates deeply with your e-commerce stack to provide 24/7, on-brand customer service, significantly reducing ticket volume and operational costs.

Vennie is an advanced AI customer support chatbot designed for eCommerce businesses using Shopify and Zendesk. It automates up to 70% of customer inquiries, handles tasks like order changes and returns, and provides human-like, multilingual support 24/7 to boost efficiency and customer satisfaction.

Eesel is an AI platform designed to automate and enhance customer service and support. It integrates seamlessly with tools like Zendesk, Freshdesk, and Slack, learning from your existing documentation and past tickets. Eesel offers AI agents for autonomous support, a copilot for human agents, AI-powered ticket triage, and internal knowledge bots. This helps teams resolve issues faster, improve efficiency, and provide consistent, 24/7 support across all channels.

Officely is a low-code platform that enables businesses to create and deploy custom AI workflows and agents. It allows users to transform data from websites or files into AI chatbots, automate processes using a visual flow builder, and integrate with over 150 LLM models and various channels like WhatsApp, Zendesk, and Intercom. It offers full control, security, and cost optimization for AI operations.

Mithrin is a no-code platform for creating advanced AI chatbot agents for your website. It integrates your custom data using RAG, leverages top LLMs like GPT-4o and Claude, and automates tasks such as lead collection, appointment scheduling, and customer support to enhance user engagement and streamline operations.

Collectif is an AI-powered continuous discovery platform that automates the analysis of customer feedback. It integrates with tools like Zendesk, Hubspot, and Intercom to centralize support tickets, sales calls, and interviews, using GPT-4 to extract actionable insights, identify user needs, and streamline product development.

Solvea is an all-in-one, autonomous AI agent that provides 24/7 multilingual customer support. It integrates seamlessly with existing workflows to handle complex queries, automate responses, and enhance customer experience with human-level accuracy, ultimately boosting sales and retention.

Word WandAI is a generative AI assistant for Zendesk, designed to supercharge support teams. It instantly drafts on-brand responses, summarizes tickets, translates conversations, and resolves up to 75% of tickets with a single click. It's a cost-effective alternative to Zendesk's native AI, boosting agent productivity and customer satisfaction without per-agent fees.

Alhena AI (formerly Gleen) is an advanced AI platform for e-commerce, offering an AI Shopping Assistant to boost sales and an AI Support Concierge to automate up to 70% of customer service tickets. It provides personalized, hallucination-free responses by learning from your brand's data, integrates seamlessly with your existing tools, and offers powerful analytics to track both ROI and customer satisfaction.

Ply is a no-code platform that allows businesses to build custom features, AI-powered solutions, and interactive workflows directly into their existing applications like HubSpot, Zendesk, and Gmail. It empowers teams to streamline operations and create powerful customer-facing portals without writing any code, enhancing productivity and user experience.

Ordemio is an AI-powered support agent designed for SaaS and tech companies. It seamlessly integrates with helpdesks like Intercom and Zendesk to automate up to 70% of frontline customer queries. By training on your custom data, it provides accurate, 24/7 support in over 95 languages, enhancing user onboarding, activation, and retention while significantly reducing your support team's workload.

Exalate is an AI-powered integration platform for real-time, two-way data synchronization between different work management systems like Jira, ServiceNow, Zendesk, and Azure DevOps. It offers unparalleled flexibility and control through a powerful scripting engine, allowing for the creation of simple to highly complex integration workflows. With its AI Assist feature, even intricate sync rules can be set up using natural language prompts, making deep integration accessible to all.

Feedback Sync is an AI-driven app for Slack that centralizes customer feedback from various sources like Zendesk and G2. It automatically organizes, summarizes, and prioritizes feedback, turning scattered data into strategic insights to help teams build better products faster.

Quidget is a no-code AI chatbot designed for SMBs and SaaS companies to automate customer support and lead capture. Trained on your own data, it instantly resolves up to 80% of common queries, offers 24/7 multilingual support, and integrates seamlessly with tools like Zendesk, Slack, and WhatsApp. It features a Voice AI for real calls and provides a human handoff for complex issues.

Fini is an advanced AI support agent designed to automate customer service by not just answering queries, but resolving them. It integrates with existing helpdesks, learns from every interaction, and performs actions like processing refunds or updating accounts. With enterprise-grade security and a high resolution rate, Fini aims to boost CSAT, reduce support costs, and free up human agents for complex issues.

UltimateAI is an enterprise-grade customer support automation platform. It uses advanced conversational AI to build multilingual virtual agents that handle inquiries across chat and email. By integrating with leading CRMs like Zendesk and Salesforce, it automates repetitive tasks, resolves issues instantly, and frees up human agents for complex cases, improving both customer satisfaction and operational efficiency.

SnapCall is an AI-powered customer engagement platform that revolutionizes support through video. It enables customers to show issues via video clips, screen recordings, or live calls, providing agents with instant visual context. Its AI analyzes media to offer transcripts, summaries, and solutions, leading to 46% faster ticket resolution and higher customer satisfaction.

My AskAI is an AI-powered customer support agent that automates up to 75% of support tickets. It integrates seamlessly with existing tools like Zendesk, Intercom, and Shopify, providing instant, multilingual answers (95+ languages) by learning from your help docs and business data. Set up in minutes with no coding required and start with a 30-day free trial.