Eesel

Eesel is a comprehensive AI platform built to revolutionize customer service and support operations. It acts as a plug-and-play solution, seamlessly integrating with over 120 business tools, including major helpdesks like Zendesk, Freshdesk, Jira, and knowledge bases like Confluence and Google Docs. By learning from your company's past support tickets, help center articles, macros, and internal documentation, Eesel's AI can understand your business context and tone of voice to provide human-like assistance. The platform is designed to function like a new, highly efficient teammate, automating repetitive tasks and empowering your support team to focus on complex issues.

How to use Eesel

Getting started with Eesel is a straightforward process designed for quick implementation:

1. Sign Up and Connect: Begin by signing up for a free trial. In the dashboard, connect your existing tools with one-click integrations. You can link helpdesks, knowledge bases (Confluence, Google Docs, PDFs), and communication platforms (Slack, Microsoft Teams).
2. Train the AI: Eesel automatically ingests and learns from the content in your connected sources. It analyzes past conversations, articles, and documents to understand your products, policies, and communication style.
3. Customize and Configure: Tailor the AI's behavior to fit your specific workflows. You can customize its personality, define the actions it can take (e.g., tag tickets, make API calls), and set rules for when to escalate issues to a human agent.
4. Simulate and Test: Before going live, use the sandbox environment to test the AI's performance. You can run simulations on past tickets to measure its accuracy and identify any knowledge gaps, ensuring a confident rollout.
5. Deploy Across Channels: Deploy your trained AI bots where you need them most: as an autonomous agent or a copilot within your helpdesk, as an internal expert in Slack or Teams, or as a 24/7 chat bubble on your website.

Core Features of Eesel

• AI Agent: An autonomous agent that handles frontline support conversations across all channels. It learns your tone of voice and can resolve up to 81% of support conversations on its own.
• AI Copilot: An assistant that works alongside your human agents inside the helpdesk. It automatically drafts accurate, on-brand replies, speeding up response times and helping onboard new team members.
• AI Triage: Automatically processes all incoming tickets and chats to tag, route, edit, or close them based on your custom rules. It effectively cleans up your backlog by handling spam and simple 'thank you' replies.
• AI Internal Chat: A knowledgeable AI teammate for your internal use. Train it on Confluence, Google Docs, and more, and let your team get instant answers directly within Slack or Microsoft Teams.
• AI Chat Bubble: An embeddable AI chatbot for your website or app. It provides 24/7 support to customers and can even be configured as an AI sales representative by integrating with your product catalog.
• Extensive Integrations: One-click connections with over 120 platforms, including Zendesk, Freshdesk, Jira, Confluence, Shopify, Slack, and Microsoft Teams.
• Enterprise-Grade Security: Eesel is designed with security first, offering GDPR and CCPA compliance, end-to-end encryption, and a guarantee that your data is never used for training external AI models.

Use Cases for Eesel

Eesel is versatile and can be applied to various business needs:

• Automating L1 Support: Handle common and repetitive customer questions instantly, freeing up human agents for more complex, high-value interactions.
• Onboarding and Training: New hires can query the AI internal chat to quickly find information and get up to speed, becoming productive faster.
• Backlog Management: Use AI Triage to keep your helpdesk organized by automatically closing spam, routing tickets to the right department, and tagging issues correctly.
• 24/7 Sales and Support: Deploy the AI Chat Bubble on your website to answer customer questions and guide them through the sales process, even outside of business hours.
• Internal Knowledge Access: Enable teams like sales, HR, or engineering to get instant answers from internal documentation without interrupting other colleagues.

Advantages of Eesel

Eesel provides a significant competitive edge by delivering tangible results. Customers report an average of 81% of support conversations being autonomously resolved. The platform typically pays for itself within two months, delivering a rapid return on investment. Its key advantages include a massive boost in team productivity, enhanced service consistency, 24/7 customer availability, and seamless integration that doesn't disrupt existing workflows. Furthermore, its strong commitment to data security and privacy makes it a trusted choice for businesses of all sizes, including enterprises.

Pricing and Plans

Eesel offers a transparent, tier-based pricing model with a 7-day free trial to test all features.

• Team Plan: Starting at $239/month (billed annually). Includes up to 3 bots, 1,000 interactions/month, training on websites and docs, helpdesk copilot, and Slack integration.
• Business Plan: Starting at $639/month (billed annually). Includes everything in Team, plus unlimited bots, 3,000 interactions/month, training on past tickets, Microsoft Teams integration, AI actions (like triage and API calls), and EU data residency.
• Custom Plan: Contact sales for pricing. Designed for bespoke setups with everything in Business, plus advanced AI actions, custom integrations, custom data retention, advanced security controls, and unlimited AI interactions.
• Add-ons: AI engineering consulting is available for teams needing expert help with setup and optimization.