Quidget

Quidget is an advanced AI-powered chatbot platform designed to revolutionize customer support and lead generation for small to medium-sized businesses (SMBs) and SaaS companies. Developed by SupportYourApp, a company with 14 years of experience in customer service, Quidget leverages your existing knowledge base—such as websites, FAQs, and documents—to create a highly intelligent support agent. This agent can operate 24/7, providing instant, accurate answers to customer inquiries and significantly reducing the workload on human teams.

The platform is built on a no-code foundation, making it incredibly accessible. You can set up and launch your AI chatbot in just a few minutes without any technical skills. Quidget aims to automate up to 80% of repetitive customer questions, which drastically cuts down response times and deflects a high volume of support tickets. This efficiency allows your support team to focus on more complex, high-value customer interactions. A standout feature is its Voice AI, which can handle real phone calls, offering a new dimension to automated support. For issues that require a human touch, Quidget ensures a smooth handoff to your team, providing them with the full context of the conversation.

How to use Quidget

Getting started with Quidget is a straightforward, code-free process designed for immediate results:

1. Sign Up: Create an account on the Quidget website. You can start with a free plan without needing a credit card to test its core functionalities.
2. Train Your AI: Connect your knowledge sources. Simply provide the URL of your website, help center, or upload documents like FAQs and product manuals. Quidget's AI will automatically process this information to learn about your business.
3. Customize the Widget: Tailor the look and feel of the chatbot widget to match your brand's identity.
4. Deploy Across Channels: Embed the Quidget chatbot on your website (compatible with platforms like WordPress, Shopify, Wix) or integrate it with messaging apps such as WhatsApp, Slack, Telegram, and Viber.
5. Automate and Monitor: Once live, the chatbot will begin answering customer questions instantly. You can track its performance through a built-in analytics dashboard, which shows metrics like the number of questions resolved, escalation rates, and customer locations.
6. Refine and Improve: Quidget continuously learns from interactions. You can also manually update its knowledge base with new information to enhance its accuracy and effectiveness over time.

Core Features of Quidget

• No-Code Setup: Launch a fully functional AI chatbot in minutes without writing a single line of code.
• Knowledge Base Training: Trains on your website content, FAQs, and uploaded files to provide context-aware, accurate answers.
• Voice AI: An innovative feature that allows the AI to handle real customer phone calls, automating voice support.
• Multilingual Support: Automatically detects and communicates in over 45 languages, making it ideal for global businesses.
• Seamless Human Handoff: Intelligently escalates complex queries to human agents with the full conversation history.
• Wide Integrations: Connects with popular helpdesks (Zendesk, Freshdesk), CRMs, and communication platforms (Slack, WhatsApp, Telegram, Calendly).
• 24/7 Availability: Provides round-the-clock support, improving customer satisfaction and ensuring no query goes unanswered.
• Performance Analytics: Built-in reporting to track chatbot performance, resolution rates, and other key metrics.
• High Security Standards: GDPR, ISO & PCI compliant with end-to-end encryption to protect your business and customer data.
• API Access: Available on higher-tier plans for custom integrations and workflows.

Use Cases for Quidget

Quidget is versatile and can be applied across various business scenarios:

• Customer Support Automation: For SaaS, e-commerce, and SMBs to handle a high volume of common questions about pricing, features, troubleshooting, and order status.
• Lead Generation and Qualification: Engage website visitors, ask qualifying questions, and automatically book demos or meetings by integrating with Calendly.
• NFT and Gaming Community Support: Provide 24/7 assistance to a global player base, answering questions about gameplay, NFT transactions, and tokenomics on platforms like Telegram.
• E-commerce Assistance: Help shoppers with product recommendations, shipping information, and return policies, improving the overall shopping experience.
• Onboarding New Users: Guide new customers through the initial steps of using a product or service by providing instant answers to their first questions.

Advantages of Quidget

Quidget offers significant benefits that set it apart from other chatbot solutions:

• Drastic Cost Reduction: Businesses can cut support costs by up to 90% by automating repetitive tasks and reducing the need for a large support team.
• Enhanced Efficiency: Reduces average response times by up to 80%, leading to higher customer satisfaction and loyalty.
• Expert-Backed: Created by SupportYourApp, leveraging 14 years of deep expertise in the customer support industry.
• Scalability: Effortlessly handles peak traffic during sales campaigns or product launches without compromising service quality.
• Ease of Use: The no-code platform empowers non-technical team members to build and manage a powerful AI assistant.
• Hybrid AI-Human Model: Combines the efficiency of AI with the empathy and problem-solving skills of human agents for the best possible customer experience.

Pricing and Plans

Quidget offers a freemium model with several paid tiers, including a 20% discount for annual billing.

• Starter Plan: $16/month (billed annually). Includes 500 responses/mo, 1 AI chatbot, 2 seats, and core features like live chat and human handoff.
• Pro Plan: $79/month (billed annually). The most popular plan, offering 10,000 responses/mo, 5 AI chatbots, 3 seats, and adds integrations, AI summaries, and API access.
• Pro Plus Plan: $210/month (billed annually). For larger teams, with 50,000 responses/mo, 10 AI chatbots, 5 seats, priority support, and the option to remove Quidget branding.
• Enterprise Plan: Starting from $599/month. Offers flexible limits, custom integrations, a dedicated account manager, and tailored onboarding for large organizations.

A free trial is available, allowing businesses to test the platform's capabilities without any commitment.