Exalate

Exalate is a sophisticated integration solution designed to facilitate seamless, real-time, two-way synchronization of data across disparate platforms, teams, and companies. It breaks down silos by allowing tools like Jira, ServiceNow, Zendesk, Salesforce, Azure DevOps, and GitHub to communicate effortlessly. Unlike simple automation apps, Exalate provides the depth and flexibility of a custom-built solution with the convenience of an off-the-shelf product. At its core is a powerful scripting engine that can handle any use case, from basic ticket syncing to the most intricate cross-company workflows, ensuring the integration bends to your specific needs.

The platform is enhanced with two distinct AI capabilities to streamline the integration process. 'AI Assist' acts as an expert co-pilot embedded within the Exalate console. It empowers users to generate complex synchronization scripts using simple natural language prompts, significantly lowering the technical barrier to creating custom integrations. Complementing this is 'Aida', an AI-powered documentation assistant that provides quick, contextual answers to questions about Exalate's features, setup, and best practices, simplifying the learning curve for new users.

How to use Exalate

Using Exalate involves a structured process to ensure a secure and reliable connection between your work management tools:

1. Installation: Begin by installing the Exalate app on both platforms you wish to connect (e.g., install Exalate on your Jira instance and your partner's ServiceNow instance).
2. Establish Connection: Initiate a connection from one side to the other. Exalate's decentralized architecture ensures each side maintains full control over its data and system access.
3. Choose Sync Mode: Select between 'Visual Mode' for a guided, no-code setup for common scenarios, or 'Script Mode' for complete control and customization.
4. Configure Sync Rules: In Script Mode, you define what data gets shared and how it's mapped between systems. This is where you can control everything from standard and custom fields to comments, attachments, and user data.
5. Leverage AI Assist: When in Script Mode, simply type your integration requirements in natural language into the AI Assist prompt box. The AI will analyze your needs and existing configuration to generate the precise Groovy script required. You can then review, modify, and apply the script.
6. Activate and Sync: Once your rules are configured, activate the synchronization. Exalate will begin syncing data in real-time based on your defined triggers and rules. You can also perform bulk operations to sync historical data.

Core Features of Exalate

• Two-Way Real-Time Synchronization: Data is kept up-to-date across connected systems automatically and instantly.
• Powerful Scripting Engine: Offers granular control to handle any complex integration logic, workflow orchestration, and custom mappings using Groovy scripts.
• AI Assist: An AI co-pilot that translates natural language prompts into ready-to-use synchronization scripts, simplifying complex setups.
• Aida AI Sidekick: An AI documentation assistant for instant answers and guidance on Exalate features and configuration.
• Decentralized Integration: Each side of the integration has its own independent control over what information is sent and received, enhancing security and autonomy.
• Broad Platform Support: Natively integrates with major platforms including Jira, ServiceNow, Salesforce, Zendesk, Azure DevOps, GitHub, Freshdesk, and more.
• High Security: Built with security at its core, featuring vulnerability scanning at every stage and ensuring data is protected in transit.
• Scalability: Designed to support enterprise-level synchronization loads, with options like the Booster Package for enhanced performance and resource allocation.

Use Cases for Exalate

Exalate is versatile and can be applied in numerous scenarios:

• Cross-Company Collaboration: A company can sync its Jira project with a supplier's Zendesk to seamlessly manage support tickets and development tasks without leaving their preferred environments.
• Internal Department Integration: A development team using Azure DevOps can sync work items with a customer support team using ServiceNow, ensuring clear communication and faster issue resolution.
• Service Desk Escalation: A first-level support team on Freshdesk can escalate complex issues to a second-level engineering team on Jira, with all comments, attachments, and status changes synced automatically.
• Sales and Support Alignment: Sync customer cases from Salesforce to a development backlog in Jira, giving sales teams visibility into issue resolution progress and developers the context they need.

Advantages of Exalate

Exalate offers significant advantages over basic automation tools and custom-built integrations. It provides the flexibility of a custom solution without the high cost and maintenance overhead. Key benefits include a 45x faster ticket resolution, a 95% reduction in license costs by allowing users to stay in their native tools, and a 50% reduction in manual ticket handling. Its robust security, enterprise-grade scalability, and AI-assisted setup make it a powerful, reliable, and accessible choice for any organization looking to achieve true integration without limits.

Pricing and Plans

Exalate operates on a freemium model with plans designed to scale with your business needs.

• Free Trial: A 30-day free trial of the Premium plan is available, allowing full access to features like Script Mode and unlimited syncs.
• Premium Plan: Ideal for professionals and teams with standard to advanced integration needs. It includes the scripting engine, unlimited connections, and the ability to sync custom fields. Pricing is available upon request.
• Enterprise Plan: Tailored for large organizations, this plan offers top-tier support with a dedicated engineer, enhanced cloud resources, custom service packages, and enterprise-level SLAs. Pricing is available by contacting the sales team.
• Support: Standard support is included with paid plans, with an option to purchase Priority Support for dedicated assistance and faster response times.