Alhena AI

Alhena AI, formerly known as Gleen AI, is a sophisticated generative AI platform designed to revolutionize customer experience for e-commerce businesses and support teams. It offers a dual-pronged solution: an AI Shopping Assistant to drive sales and an AI Support Concierge to automate customer service. By learning exclusively from a brand's own data—such as product catalogs, helpdesk tickets, and knowledge bases—Alhena AI delivers accurate, on-brand, and hallucination-free responses. This enables businesses to provide personalized, 24/7 support, significantly reduce agent workload, and unlock new revenue streams through intelligent, automated customer engagement.

How to use Alhena AI

Getting started with Alhena AI is designed to be a fast and straightforward process, allowing businesses to go live in days rather than weeks. The setup process avoids the need for manual scripting or constant retraining.

1. Connect Your Data Sources: Begin by securely connecting Alhena AI to your existing company knowledge. This includes your helpdesk (like Zendesk, Gorgias, Freshdesk), knowledge base articles, previous support tickets, product feeds from platforms like Shopify, and even internal communication channels like Slack threads.
2. Automatic Learning: Once connected, Alhena's AI automatically ingests and learns from your data to build a comprehensive understanding of your products, policies, and past customer interactions. This process is self-improving, as the AI continues to learn from new ticket resolutions and customer conversations.
3. Deploy Across Channels: Deploy your trained AI as a chatbot on your website, an AI Shopping Assistant for e-commerce, or an automation engine within your existing support workflow. Alhena AI integrates with chat, email, and social media channels (Instagram, Facebook, WhatsApp) to provide a consistent experience everywhere.
4. Customize and Optimize: Use the dashboard to configure AI profiles, set up features like "Product Boost" to promote specific items, and monitor performance. The platform provides full auditability and smart detection tools to ensure response quality.
5. Monitor and Scale: Leverage the advanced analytics dashboard to track key metrics. For the Support Concierge, monitor ticket volume reduction and resolution speed. For the Shopping Assistant, track conversion rates, average cart value, and AI-generated revenue to measure ROI and scale your operations effectively.

Core Features of Alhena AI

• Agentic AI Support Concierge: Goes beyond simple FAQ bots. It understands complex, multi-part queries, reasons through them, and executes tasks like processing refunds or tracking orders, functioning like a human agent.
• AI Shopping Assistant: Engages customers with personalized product recommendations, guides them through the shopping journey, and helps increase conversion rates and average order value.
• Product Boost: A feature allowing e-commerce merchants to strategically prioritize bestsellers, new arrivals, or promotional items in the AI's recommendations to drive visibility and sales.
• Hallucination-Free & Brand-Safe: The AI is restricted to using only your company's verified data sources, eliminating the risk of providing inaccurate or off-brand information.
• Self-Improving System: The AI automatically learns from newly resolved tickets and customer interactions, continuously improving its accuracy and knowledge base without requiring manual updates or retraining.
• Seamless Integrations: Offers robust integrations with major helpdesks (Zendesk, Gorgias), CRMs, order management systems, and social media platforms (Facebook, Instagram, WhatsApp) for a unified customer view.
• Revenue & Performance Analytics: A comprehensive dashboard provides clear insights into the AI's impact, including ticket deflection rates, CSAT scores, and direct revenue attribution from the AI Shopping Assistant (GMV, add-to-cart sales).
• Graceful Human Escalation: When an issue is too complex for the AI, it seamlessly hands off the conversation to a human agent, providing the full context, history, and suggested next steps to ensure a smooth transition.

Use Cases for Alhena AI

Alhena AI is versatile and can be applied to various business needs, particularly in the e-commerce and customer service sectors.

• E-commerce Revenue Growth: Brands can deploy the AI Shopping Assistant to proactively engage visitors, answer product questions in detail, and provide personalized recommendations, turning browsers into buyers and boosting overall sales.
• 24/7 Customer Support Automation: Businesses can automate responses to up to 70% of their support queries across email, chat, and social media. This frees up human agents to focus on high-value, complex issues, while ensuring customers receive instant help anytime.
• Personalized Experiences for Beauty & Commerce: Beauty brands can use the AI to offer tailored advice, product matching, and routine recommendations, reducing returns and building a loyal customer base through a highly personalized shopping experience.
• Scaling Support Operations: Companies experiencing rapid growth can scale their customer support capabilities without a proportional increase in headcount, maintaining high service quality across a growing customer base.
• Improving Agent Efficiency: The AI acts as an assistant for human agents, providing instant access to knowledge, generating support summaries, and suggesting optimal resolutions, thereby increasing agent productivity and reducing resolution times.

Advantages of Alhena AI

Alhena AI offers significant competitive advantages over traditional chatbots and manual support processes.

• Drastic Cost Reduction: By automating a high volume of repetitive support tasks, businesses can significantly cut down on operational costs and reduce the need for a large support team.
• Measurable Revenue Impact: Unlike pure support bots, Alhena's Shopping Assistant is a revenue driver. The platform's analytics make it easy to track the exact GMV and sales influenced by the AI, demonstrating clear ROI.
• Superior Customer Experience: Customers receive instant, accurate, and personalized help 24/7, which dramatically improves satisfaction (CSAT) and loyalty.
• Rapid Implementation: With a setup time measured in days, not weeks or months, businesses can see value from the platform almost immediately.
• Trust and Security: The hallucination-free architecture and enterprise-grade security protocols ensure that all interactions are safe, accurate, and aligned with the brand's voice.
• Actionable Intelligence: The platform doesn't just automate; it provides deep insights into customer behavior, common issues, and sales performance, enabling data-driven decision-making.

Pricing and Plans

Alhena AI offers a tiered pricing structure to suit businesses of different sizes. Pricing is available monthly or annually, with a 20% discount for annual payments.

• Free Plan: $0/month. Includes 25 conversations per month, up to 500 URLs (SKUs), and 1 AI profile. A great starting point for small businesses to test the platform.
• Pro Plan: $199/month (billed annually) or $239/month (billed monthly). This popular plan includes 200 conversations per month, up to 50,000 URLs, 5 AI profiles, advanced analytics, automated weekly training, social media integrations, and review management integrations (Trustpilot, Yotpo). Overage is charged at $1.2 per conversation.
• Enterprise Plan: Custom pricing. Designed for large teams and high-volume businesses. It offers custom conversation limits (50,000+), unlimited AI profiles, a dedicated support channel, a dedicated Customer Success Manager (CSM), daily automated training, API access, and custom integrations.