Certainly

Certainly is a comprehensive, all-in-one AI platform designed to empower businesses by creating tailored AI agents and chatbots. Trusted by over 500 clients, the platform handles millions of monthly conversations, transforming customer service, e-commerce, and marketing operations. It offers a unique blend of a fully managed service, where their experts build and optimize your AI agent, and a powerful, no-code flow builder for teams that prefer hands-on control. By leveraging advanced generative AI, including OpenAI's technology, Certainly delivers human-like, personalized interactions across multiple channels and languages, ensuring a consistent and engaging customer experience.

How to use Certainly

Certainly offers a streamlined, hands-off implementation process, allowing businesses to reap the benefits of AI with minimal effort. The process is as follows:

1. Discovery: The process begins with a consultation where Certainly's experts learn about your business, customer base, specific goals, and challenges.
2. Design: Based on the discovery phase, their AI experts craft a custom solution, designing an AI agent tailored to your brand voice and specific operational needs.
3. Development: Using their proprietary platform, the team builds your AI agent, integrating it with your existing software stack, such as Shopify, Zendesk, Klaviyo, and more.
4. Deployment: The solution is implemented across your chosen channels (website chat, social media, email, etc.) with minimal disruption to your ongoing operations.
5. Optimization: Certainly continuously monitors the AI agent's performance, analyzing real customer interactions to make ongoing improvements and enhance its effectiveness.

For businesses that want more control, Certainly provides an intuitive visual flow builder. This no-code interface allows users to easily customize conversation flows, add new capabilities, and fine-tune the AI agent's responses without any programming knowledge.

Core Features of Certainly

• Custom AI Agent & Chatbot Builder: Develop AI agents tailored to specific business needs, from customer support to e-commerce shopping assistants.
• Generative AI & NLU: Utilizes advanced Natural Language Understanding (NLU) and generative AI (like OpenAI) to provide human-like, context-aware responses.
• No-Code Flow Builder: An intuitive, visual interface for designing and modifying conversational flows without writing any code.
• Multi-Channel Deployment: Engage customers consistently across various platforms, including website widgets, email, social media, and even QR codes.
• Seamless Integrations: Connects with a wide range of business tools like Shopify, Zendesk, Google Analytics, Klaviyo, and more, to pull and push data for personalized conversations.
• Advanced Analytics & Reporting: Gain actionable insights from conversation data, track KPIs, monitor customer sentiment, and identify areas for improvement.
• Smart Escalation: Intelligently routes complex or sensitive conversations to human agents, providing them with the full context of the interaction.
• Proprietary Data Indexing: Allows the AI to learn from your own documents (PDFs, CSVs) to provide accurate, company-specific answers.

Use Cases for Certainly

Certainly is versatile and delivers value across various departments:

• Customer Support: Automate responses to frequently asked questions 24/7, reducing ticket volume and resolution times. As seen with Fintiba, which automated 97% of conversations, and QuadLock, which streamlined support for scale.
• E-Commerce: Act as an AI shopping assistant to guide customers, provide personalized product recommendations, and answer detailed questions, turning browsers into buyers. Atlantic Pet Products used it to achieve faster support and a better customer experience.
• Marketing & Engagement: Create consistent, personalized customer journeys across all touchpoints to drive higher engagement, increase conversions, and build stronger brand loyalty.
• Specialized Industries: The platform is adaptable for niche markets, such as iGaming, where it can reduce player churn by providing 24/7 support for issues like bonuses and deposits.

Advantages of Certainly

Choosing Certainly provides numerous strategic benefits:

• Increased Efficiency & Cost Reduction: Automating routine inquiries frees up human agents to focus on high-value tasks, significantly reducing operational costs.
• Enhanced Customer Satisfaction (CSAT): Providing instant, accurate, 24/7 support leads to happier, more loyal customers.
• Boosted Sales & Conversion Rates: Proactive engagement and personalized recommendations in e-commerce settings directly contribute to increased revenue.
• Scalability: The platform is built to handle growth, managing millions of conversations without a proportional increase in human staff.
• Actionable Business Insights: Conversation analytics provide a direct line to customer feedback, revealing product gaps, service issues, and new opportunities.
• Flexibility and Control: Offers both a fully managed service for a hands-off approach and a powerful no-code builder for full customization.

Pricing and Plans

Certainly offers value-based subscription plans designed to scale with your business:

• Starter Plan: $399/month. Includes 12,000 annual conversations, 1 AI Agent, Web Widget Channel, NLU, Generative AI, and indexing for 3 data sources.
• Growth Plan: $999/month. Includes 60,000 annual conversations, up to 4 AI Agents, 3 channels, advanced integrations, and indexing for up to 10 data sources.
• Enterprise Plan: Custom pricing. Includes 300,000+ annual conversations, unlimited AI Agents and channels, advanced integrations, LLM agnosticism, and a dedicated Customer Success Manager.

Additional conversation and resolution packs can be purchased. Add-ons like Dedicated Onboarding and AI Consulting are also available for more specialized needs.