Palomma

Palomma is a specialized technological and financial ally for the real estate industry, offering advanced AI-powered employees designed to automate and enhance every stage of the property lifecycle. Trusted by over 70 leading real estate companies, Palomma's solution aims to dramatically increase sales, streamline customer interactions, and optimize financial processes like collections and payments. By deploying intelligent virtual agents, real estate developers, construction companies, and agencies can ensure no lead is ever missed and every client receives an immediate, professional response, 24 hours a day, 7 days a week. The platform is engineered to be 2-4 times more effective than traditional human-led processes and approximately 50% more cost-efficient, transforming how the real estate sector operates.

How to use Palomma

1. Schedule a Demo: Begin by contacting the Palomma team through their website to schedule a personalized demonstration. This initial consultation helps them understand your specific business needs, sales processes, and customer service challenges.
2. Custom Configuration: Palomma's experts will work with you to configure and train your dedicated AI agent. This includes defining its personality, scripting responses for common queries, and setting up rules for lead qualification and appointment scheduling.
3. Omnichannel Integration: The AI agent is seamlessly integrated into your existing communication channels, including WhatsApp, phone lines (for calls), SMS, and email. This ensures a consistent and unified experience for your clients.
4. Go Live: Once configured, your AI employee goes live, immediately starting to handle incoming inquiries, qualify leads in under 10 seconds, and conduct automated follow-ups.
5. Monitor and Optimize: Access a dashboard to monitor the performance of your AI agent, track key metrics like conversion rates and response times, and gain insights to further optimize your sales and service strategies.

Core Features of Palomma

• AI Sales Agent: A flagship feature that acts as a 24/7 sales representative. It responds instantly to leads, intelligently profiles them based on their needs, schedules property viewings or calls with human agents, and performs automated, scalable outreach campaigns.
• 24/7 Omnichannel Customer Service: Provides round-the-clock support via WhatsApp, calls, SMS, and email. It can handle a majority (over 68% reported) of customer inquiries without human intervention, answering questions about property details, payment status, and more.
• Instant Lead Qualification & Contact: The system engages with new leads in 10 seconds or less, ensuring high engagement rates and preventing lead leakage. It qualifies prospects based on predefined criteria before handing them off to the sales team.
• Automated Follow-ups: Systematically follows up with leads over time, nurturing them through the sales funnel without manual effort from your team.
• Financial Management Automation (Palomma Pay): Streamlines the process of collections and payments. The AI can send automated reminders, answer payment-related queries, and guide clients through the payment process.
• Fully Trainable AI: The AI agents are not one-size-fits-all. They are 100% trainable to learn your company's specific projects, terminology, and processes, ensuring brand consistency.

Use Cases for Palomma

Real Estate Developers: Automate the initial sales process for new developments. The AI can handle thousands of inquiries from marketing campaigns, qualify serious buyers, and schedule showroom visits, allowing the sales team to focus on closing deals.
Real Estate Agencies: Provide instant, 24/7 responses to rental or sales inquiries from property portals. The AI can answer questions about listings, pre-qualify tenants or buyers, and book viewings, significantly increasing the number of qualified appointments.
Property Management Companies: Use the AI to manage tenant communications, handle maintenance requests, and send automated rent payment reminders, improving tenant satisfaction and operational efficiency.

Advantages of Palomma

Drastic Increase in Sales Conversion: Clients report a 2-4x increase in lead-to-close conversion rates due to immediate and persistent follow-up.
Significant Cost Reduction: Palomma's AI agents are approximately 50% less expensive than hiring, training, and retaining a human call center or sales development team.
Never Miss a Lead: With 24/7 availability, all inquiries are handled instantly, including the 55%+ of leads that come in outside of standard business hours.
Enhanced Customer Experience: Clients receive immediate, accurate answers to their questions at any time, boosting satisfaction and brand perception.
Infinite Scalability: Effortlessly handle massive outreach campaigns or sudden spikes in inquiries without needing to hire additional staff.
Frees Up Human Talent: Automating repetitive tasks allows your skilled human agents to concentrate on high-value activities like negotiations, client relationships, and closing sales.

Pricing and Plans

Palomma operates on a customized pricing model tailored to the specific needs and scale of each real estate business. There are no fixed public plans listed. To get a quote, interested companies are encouraged to schedule a demo with the Palomma team to discuss their requirements, such as the volume of interactions, number of AI agents needed, and specific features required. This bespoke approach ensures that clients pay for a solution that is perfectly aligned with their operational goals and budget.