WotNot

WotNot is a comprehensive and easy-to-use AI agent platform that empowers businesses of all sizes to automate and scale their conversations. Founded in 2018, WotNot provides a robust no-code environment for building sophisticated chatbots and AI agents to handle various business needs, from lead generation and customer support to product recommendations and conversational commerce. The platform is trusted by over 3,000 companies worldwide, including major brands like Merck and Domino Printing, for its ability to deliver significant ROI and enhance customer engagement.

With WotNot, businesses can create intelligent conversational experiences without writing a single line of code. The platform is designed for scalability and cost-effectiveness, enabling teams to provide 24/7 support, qualify leads automatically, and offer personalized interactions in over 80 languages. It combines a visual bot builder with a powerful AI Studio, allowing users to train their AI agents on custom knowledge bases such as websites, documents, and FAQs.

How to use WotNot

Building and deploying an AI agent with WotNot is a straightforward, four-step process:

1. Create a Knowledge Base: Start by training your AI. You can feed it content from your websites, upload documents (like PDFs, DOCs), or provide direct text. The platform processes this information in a single click to create a comprehensive knowledge source for the AI agent.
2. Build & Deploy Your AI Agent: Use the intuitive, no-code drag-and-drop bot builder to design conversational flows. You can craft experiences that address specific business challenges, such as qualifying leads or answering support queries. Once built, you can deploy the agent on your website, WhatsApp, or other channels.
3. Monitor Reports & Optimize: Continuously track the performance of your AI agent through a detailed analytics dashboard. Monitor key performance indicators (KPIs) like conversation volume, user engagement, and resolution rates to measure and boost the AI's effectiveness.
4. Expand with More Use Cases: Once you see the value, you can easily expand the use of AI agents to other teams and departments across your business, unlocking more value and streamlining more processes. For those who prefer a hands-off approach, WotNot also offers a white-glove managed service where their experts handle everything from start to finish.

Core Features of WotNot

• No-Code Bot Builder: An intuitive, visual interface that allows anyone to design, build, and launch chatbots without any coding knowledge.
• AI Studio: Train your AI with your own data using powerful LLMs. Create a custom knowledge base to ensure the AI provides accurate, context-aware answers.
• Live Chat & Human Handoff: Seamlessly monitor all bot conversations and allow human agents to intervene when necessary, ensuring complex or sensitive queries are handled with a human touch.
• Multi-language Support: Engage a global audience by building bots that can communicate fluently in over 80 languages, providing a personalized experience for every user.
• Advanced Analytics Dashboard: Gain deep insights into your chatbot's performance. Track KPIs, analyze conversation logs, and optimize your strategy for better results.
• Extensive Integrations: Connect WotNot to your existing tech stack, including CRMs (Salesforce, HubSpot, Zoho), ticketing systems (Zendesk, Freshdesk), calendars (Google, Outlook), and thousands of other apps via Zapier.
• Enterprise-Grade Security: Built with security at its core, offering data encryption, flexible hosting options (public cloud, private cloud, or on-premise), and SSO integration for enterprise clients.

Use Cases for WotNot

WotNot is versatile and can be applied across various business functions:

• Lead Generation: Interact with website visitors 24/7 to capture their interest, ask qualifying questions, gather contact information, and even book meetings directly into your sales team's calendar.
• Customer Support: Act as the first line of defense by providing instant, automated answers to frequently asked questions. It can handle complex queries, create support tickets, and escalate to human agents when needed, improving CSAT and agent productivity.
• Product Recommendation: Function as an expert personal shopper, helping users find products by understanding their needs and preferences through conversation, ultimately driving sales.
• Customer Feedback Collection: Automate the process of gathering feedback from customers via channels like WhatsApp, as demonstrated by their success in collecting feedback from over 175,000 patients for a client.

Advantages of WotNot

WotNot stands out for its user-centric approach and powerful features. Key advantages include its remarkable ease of use, making AI accessible to non-technical teams. The platform is highly scalable, supporting businesses from startups to large enterprises. Its focus on automation delivers a strong ROI by reducing operational costs and increasing lead conversion. Furthermore, the combination of a DIY platform and an optional managed service provides flexibility for businesses with different needs and resources.

Pricing and Plans

WotNot offers a transparent, freemium pricing model with a 14-day free trial for its paid plans.

• Lite Plan: $23/month (billed annually). Includes 1,000 chats/month, 1,000 AI credits, no-code builder, and Zapier integration.
• Starter Plan: $79/month (billed annually). Includes everything in Lite, plus 5,000 chats/month, 5,000 AI credits, AI Studio, all LLM models, and native integrations.
• Premium Plan: $239/month (billed annually). Includes everything in Starter, plus 10,000 chats/month, 10,000 AI credits, Live Chat, API access, and the ability to hide branding.
• Enterprise Plan: Custom pricing. Includes everything in Premium with unlimited chats and credits, professional services, on-premise installation, SSO, custom integrations, and priority support.