Affiniv

Affiniv is a comprehensive, AI-enabled customer delight solution designed to help businesses collect, analyze, and act on customer and employee feedback with remarkable ease and speed. Positioned as an all-in-one platform, it empowers companies to understand their customer experience in minutes, not days, without requiring any technical expertise. From Net Promoter Score (NPS) and Customer Satisfaction (CSAT) to Employee Net Promoter Score (eNPS) and fully custom surveys, Affiniv provides the tools necessary to measure loyalty, satisfaction, and engagement effectively.

The platform is built on the principle of simplicity and power, enabling users to move from survey creation to actionable insights in a streamlined workflow. It leverages artificial intelligence to automate the analysis process, providing features like AI-generated summaries, sentiment analysis, and intelligent response tagging. This allows teams to quickly identify key themes, track sentiment trends, and pinpoint areas for improvement without manual effort. By integrating with popular business tools and offering omnichannel distribution, Affiniv ensures that feedback can be captured at every critical touchpoint in the customer journey.

How to use Affiniv

Using Affiniv is a straightforward process designed for efficiency. Here’s a typical workflow:

1. Create a Survey: Start by choosing from pre-built templates for NPS, CSAT, product reviews, or create a completely custom survey from scratch. The intuitive builder allows you to add various question types, apply logic jumps to create dynamic question paths, and customize the theme with your brand's logo and colors.
2. Distribute Across Channels: Once your survey is ready, Affiniv offers omnichannel distribution to maximize response rates. You can send surveys via email, embed them directly on your website or in your app, share a link, or distribute through SMS and WhatsApp. Email templates can be personalized to increase engagement.
3. Collect and Monitor Responses: As responses come in, they are collected in a centralized analytics dashboard. You can monitor the results in real-time, seeing scores and feedback as they are submitted.
4. Analyze with AI: This is where Affiniv's power shines. The platform automatically analyzes the feedback. The AI categorizes responses with tags, determines the sentiment (positive, negative, neutral) of text comments, and generates concise summaries of the feedback. This helps you quickly understand the 'why' behind the scores.
5. Act on Insights: Use the detailed reports and AI-driven insights to take action. Set up alerts for trend shifts or negative feedback, share reports with your team, and integrate with tools like Slack or Zendesk to create automated workflows. Continuously track your scores over time to measure the impact of your improvements.

Core Features of Affiniv

• AI-Powered Analytics: Includes AI-generated summaries, AI-based response tagging, AI-powered sentiment analysis, and alerts for significant trend shifts.
• Versatile Survey Types: Supports Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CET), product reviews, and fully customizable surveys.
• Omnichannel Distribution: Distribute surveys through Email, Web, In-App, SMS, WhatsApp, and shareable links for maximum reach.
• Advanced Survey Logic: Features unlimited questions with logic jumps to create tailored survey experiences for respondents.
• Full Customization: Allows for customizable survey themes, including brand logos, colors, and the use of a custom domain for sending emails.
• Powerful Integrations: Seamlessly connects with tools like Shopify, Zendesk, Slack, HubSpot, Freshdesk, Salesforce, and more to automate workflows.
• Automation: Offers full survey automation via API and integrations, along with post-response workflow triggers.
• Comprehensive Dashboard: A centralized analytics dashboard provides deep-dive reports, product-wise NPS analysis, and actionable insights.

Use Cases for Affiniv

Affiniv is versatile and can be applied in various scenarios to improve business outcomes:

• Measuring Customer Loyalty: Implement continuous NPS programs to track customer loyalty over time, identify promoters and detractors, and reduce churn.
• Gauging Transactional Satisfaction: Use CSAT or tNPS surveys after specific interactions (e.g., a purchase, a support ticket resolution) to measure satisfaction at key touchpoints.
• Improving Employee Engagement: Deploy eNPS surveys to measure employee morale and loyalty, identify workplace issues, and build a better company culture.
• Product Feedback and Development: Collect detailed feedback on products or features to inform your development roadmap and prioritize improvements that matter most to users.
• Post-Purchase Experience Analysis: Send automated post-purchase surveys to understand the entire buying experience, from website navigation to delivery.

Advantages of Affiniv

Affiniv offers several key advantages:

• Ease of Use: The platform is designed to be set up and used in minutes without any technical knowledge.
• Actionable AI Insights: Goes beyond simple data collection by providing AI-driven analysis that uncovers the root causes behind feedback.
• All-in-One Solution: Combines survey creation, multi-channel distribution, and advanced analytics in a single, integrated platform.
• Scalability: With plans ranging from a free tier for small-scale needs to a comprehensive enterprise solution, Affiniv grows with your business.
• Proactive Support: Offers assisted onboarding, team training, and a dedicated success manager to ensure your customer experience program is successful.

Pricing and Plans

Affiniv provides a flexible pricing structure to suit businesses of all sizes, with a 14-day free trial available for paid plans.

• FREE Plan: $0/month. Includes up to 100 responses per month. Ideal for getting started with basic feedback collection. No credit card required.
• GROWTH Plan: $99/month. Includes up to 1,000 responses per month, all core survey types, omnichannel distribution, API access, and the analytics dashboard.
• ADVANCED Plan: $249/month. Includes up to 3,000 responses per month, everything in Growth, plus advanced integrations, AI-based tagging and sentiment analysis, post-response workflows, and custom domain support.
• ENTERPRISE Plan: Custom pricing starting at $449/month. Includes everything in Advanced, plus custom response limits, role-based access, premium integrations (like Salesforce), a dedicated success manager, and a 30-day money-back guarantee.