Boost.ai

Boost.ai is a leading conversational AI platform designed for enterprises, with a strong focus on meeting the stringent security, privacy, and audit requirements of regulated industries such as finance, telecommunications, and the public sector. Recognized as a Leader in the Gartner® Magic Quadrant™ for Conversational AI, Boost.ai enables organizations to automate customer and employee interactions at scale, building trust with every conversation.

The platform's core philosophy is to provide a solution that is not only powerful but also safe and controllable. It achieves this through a sophisticated hybrid AI approach, seamlessly blending the precision of traditional Natural Language Understanding (NLU) with the advanced capabilities of Large Language Models (LLMs) and generative AI. This allows businesses to deliver hyper-personalized customer experiences while maintaining full control over the AI's responses and behavior, a critical feature for compliance-heavy environments.

How to use Boost.ai

Implementing Boost.ai is a structured and transparent process designed for enterprise success:

1. Consultation and Strategy: The process begins with a consultation to understand your specific business needs, goals, and existing technology stack. Boost.ai's experts help tailor a solution and implementation plan.
2. Platform Setup and Building: Using the intuitive no-code platform, your teams can start building and configuring your virtual agent. The platform provides tools to design conversation flows, define intents, and analyze performance.
3. AI Training: Boost.ai empowers your existing customer service or support teams to become certified 'AI Trainers'. They are trained to refine the AI's understanding, improve response accuracy, and ensure the virtual agent aligns perfectly with your brand's voice and values.
4. Integration: The platform offers robust integration capabilities, allowing the virtual agent to connect seamlessly with your existing systems like CRMs, helpdesks, and other enterprise software.
5. Deployment: Deploy your virtual agent across multiple channels, including web chat and voice, to provide a consistent and seamless self-service experience for your users.
6. Analysis and Optimization: Continuously monitor the virtual agent's performance through the built-in analytics dashboard. Use these insights to optimize conversations, improve resolution rates, and expand the AI's capabilities over time.

Core Features of Boost.ai

• Hybrid AI Engine: Combines traditional NLU and proprietary Automatic Semantic Understanding (ASU) with cutting-edge generative AI and LLMs for unparalleled accuracy and control.
• Enterprise-Grade Security: Designed to meet the strict compliance, security, and privacy standards of regulated industries.
• No-Code Platform: An intuitive, user-friendly interface that allows non-technical teams to build, manage, and scale conversational AI solutions without writing a single line of code.
• Multi-Channel Support: Delivers consistent and seamless conversational experiences across both text-based chat and voice channels.
• Advanced Analytics: Provides deep insights into user interactions, helping teams understand customer needs and continuously improve the virtual agent's performance.
• Seamless Integrations: Natively integrates with a wide range of enterprise systems to create a connected and efficient customer experience ecosystem.
• AI Trainer Empowerment: A unique focus on upskilling existing staff to manage and maintain the AI, ensuring long-term success and scalability.

Use Cases for Boost.ai

Boost.ai is versatile and can be applied across various business functions:

• Customer Self-Service: Automate responses to frequently asked questions, guide users through complex processes, and resolve issues 24/7, significantly reducing wait times and improving customer satisfaction.
• Internal Support Automation: Deploy virtual agents for IT helpdesks, HR departments, and onboarding processes. Employees get instant answers to their queries, freeing up support staff to handle more complex tasks. For example, Aker BP saved over 150 employee hours per week with a 90% resolution rate.
• Agent Assist: Equip human support agents with a powerful AI tool that provides real-time information, suggests responses, and automates routine tasks, increasing agent efficiency and consistency.
• Industry-Specific Solutions: Tailored solutions for Financial Services (banking, insurance), Telecommunications, Hospitality, and the Public Sector, addressing their unique challenges and compliance needs.

Advantages of Boost.ai

Choosing Boost.ai provides several key advantages:

• Trust and Control: Maintain complete oversight of AI conversations, ensuring brand safety and compliance.
• Proven Track Record: A 100% implementation success rate and high customer satisfaction ratings demonstrate reliability and effectiveness.
• Scalability: The platform is built to handle millions of conversations annually, supporting business growth without a proportional increase in support staff.
• Rapid ROI: Clients often achieve their business and ROI goals within the first 12 months of implementation.
• Empowers Existing Teams: Reduces dependency on specialized developers by enabling in-house teams to manage the conversational AI solution.

Pricing and Plans

Boost.ai offers enterprise-level solutions with pricing tailored to the specific needs of each organization. While a public pricing page is not available, the cost is based on factors such as the complexity of the virtual agent, the volume of conversations, the number of integrations, and the scale of deployment. The pricing model typically falls into the mid-tier to enterprise-grade categories for conversational AI:

• Mid-Tier Solutions: Suitable for businesses looking for flexible, scalable solutions with advanced AI training and integration capabilities.
• Enterprise-Grade Solutions: Designed for large organizations requiring high-volume automation, advanced features like agentic AI, deep learning models, and comprehensive support for complex workflows.

To get a precise quote, it is recommended to contact the Boost.ai sales team for a demo and a customized proposal.