Chaty is an AI-powered receptionist that answers customer calls, checks availability, and books directly into your existing booking system, such as Rezdy or ROLLER.

Chaty uses advanced AI to instantly pick up calls, engage with customers, answer questions, and process bookings in real time. It connects to your booking system to check availability, modify reservations, and provide accurate responses to inquiries.

What businesses can use Chaty?

Chaty is ideal for tour operators, restaurants, spas, salons, service-based businesses, and any company that takes bookings over the phone.

How is Chaty different from a chatbot or IVR system?

Unlike traditional chatbots or interactive voice response (IVR) systems, Chaty can converse naturally, answer questions intelligently, and book directly into your system without requiring customers to navigate menu options.

Can Chaty handle multiple booking systems?

Yes, Chaty currently integrates with Rezdy and ROLLER. It can also be expanded to work with other platforms and custom APIs, with Fareharbor and Bookeo coming soon.

Can I customise Chaty’s voice and responses?

Absolutely. You can choose from 8 different AI voices, name your virtual assistant, and upload a knowledge base to ensure Chaty provides accurate answers tailored to your business.

Can I choose which calls Chaty handles?

Yes, you can set custom rules to decide which calls Chaty answers automatically and which should be forwarded to a human agent based on your preferences or business hours.

What happens if Chaty can’t answer a question?

If Chaty doesn’t have the answer, it can either take a message, escalate the call, or flag it for review so you can update the knowledge base later. It can also seamlessly transfer the call to your mobile if a caller needs to speak to a person.

Can Chaty forward calls to my team?

Yes, Chaty can forward calls to a live agent based on your preferences or business hours, ensuring complex or specific questions are handled by a human when needed.

What booking systems does Chaty integrate with?

Chaty currently integrates with Rezdy and ROLLER. Integrations with Fareharbor and Bookeo are coming soon, and it can be expanded to support other platforms or custom APIs.

How do I set up Chaty?

Setup is simple. Chaty can read your website to build an initial knowledge base, and you can customize responses and integrations through an easy-to-use dashboard. You can sign up by clicking the provided link on the website.

Do I need extra software to use Chaty?

No, you do not need extra software. You can use the phone number Chaty creates for you, or you can forward an existing phone number onto the Chaty one.

Will Chaty sound robotic and frustrate my customers?

Not at all. Chaty uses state-of-the-art conversational AI to ensure interactions are smooth, natural, and helpful. It is designed to understand accents and varied questions, providing a pleasant customer experience.

Chaty AI Receptionist: Automate Calls, Bookings & Customer Service

Chaty Overview

Chaty is an innovative AI-powered receptionist solution that revolutionizes how businesses manage customer calls and bookings. Designed to operate 24/7, Chaty instantly picks up incoming calls, engages with customers naturally, answers their questions, checks real-time availability, and processes bookings directly into your existing booking system. This intelligent automation significantly reduces administrative burden, improves customer satisfaction by eliminating wait times, and ensures consistent service quality across all interactions.

How to use Chaty

Setting up Chaty is straightforward. First, you can sign up and Chaty will read your website to build an initial knowledge base, allowing it to understand your business and common customer inquiries. You can then customize Chaty's responses and integrations through an easy-to-use dashboard. Businesses can choose from 8 different AI voices, name their virtual assistant, and upload additional knowledge to refine its accuracy. You can either use a new phone number provided by Chaty or forward your existing business number to it. Custom rules can be set to determine which calls Chaty handles automatically and which should be forwarded to a human agent, ensuring a flexible and efficient call management system.

Core Features of Chaty

Answers Questions & Takes Bookings: Intelligently responds to customer inquiries and processes reservations.
Real-Time Availability Checks: Connects to booking systems to provide up-to-date availability.
Call Routing & Failover Handling: Directs calls based on rules and escalates complex queries or transfers to live agents when necessary.
Customizable AI Voices: Offers 8 distinct AI voices for a personalized brand experience.
Analytics & Insights: Provides data on call interactions and missing knowledge to continuously improve responses.
Booking & Payment Integrations: Seamlessly integrates with platforms like Rezdy and ROLLER, with more coming soon.
Knowledge Base Upload: Allows businesses to upload specific information for accurate, tailored responses.
Custom Call Handling Rules: Define which calls Chaty answers and which are forwarded.

Use Cases for Chaty

Chaty is ideal for a wide range of service-based businesses that rely on phone bookings and inquiries. This includes tour operators, restaurants, spas, salons, and any company where customer calls are frequent and require immediate attention for scheduling or information. For example, a tour operator can use Chaty to manage peak season bookings, answer common questions about tour details, and confirm availability without needing constant human intervention. A restaurant can leverage Chaty to take reservations, update customers on wait times, or answer queries about menu items and opening hours, ensuring no potential customer is lost due to an unanswered call.

Advantages of Chaty

The primary advantages of Chaty include its "Always On" capability, ensuring no customer call is ever missed, leading to better customer satisfaction. Its "Smart Call Triage" system efficiently handles routine calls while forwarding complex ones to human staff, optimizing resource allocation. Chaty "Continuously Improves" by providing insights into missing knowledge, allowing businesses to refine its responses over time for greater accuracy and effectiveness. It ensures "Brand Consistency" by delivering a professional, high-quality experience to every caller. Furthermore, Chaty offers significant "Cost Savings" by reducing the need for additional reception staff or call centers, and provides a "Better Customer Experience" by eliminating long wait times and unanswered calls.

Chaty FAQ

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Traffic

Latest traffic

Monthly visits14.8K

Avg visit duration0:11

Pages per visit1.54

Bounce rate37.7%

Status

Rising+14.0%vs previous month

Updated at 2026-06-15

Monthly traffic trend

Geography

Top 5 countries / regions

🇺🇸United States
30.9%
🇦🇺Australia
24.4%
🇮🇳India
15.8%
🇳🇿New Zealand
15.6%
🇸🇬Singapore
13.3%

Top keywords

Keyword	Cost per click
ai receptionist	$25.91
chatty ai chat australia	$0.00
chaty	$1.80
chaty ai	$0.00
chaty.ai and rezdy	$0.00

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Chaty Categories

Call Handling Virtual Assistant

Chaty Tags

AI receptionist AI voice booking system business efficiency call automation call management customer experience customer service phone answering real-time booking Rezdy integration ROLLER integration virtual assistant

Chaty Jobs

Business Owner Customer Support Operations Manager Receptionist Restaurant Manager Salon Owner Service Provider Spa Manager Tour Operator

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