Heycaddie Overview
Heycaddie is an AI-powered copilot designed specifically to enhance live phone and video calls, particularly for sales, support, and customer-facing teams. It acts as a silent assistant that listens to the conversation, understands the questions being asked, and instantly retrieves the correct answer from your private knowledge base. The tool aims to eliminate the "let me get back to you" moments by providing you with the right information precisely when you need it, helping you maintain call momentum, close deals faster, and improve the overall customer experience.
How to use Heycaddie
Getting started with Heycaddie involves a simple three-step process. First, you connect your world by linking Google Calendar, Gmail, and Drive. The AI learns about your products and services from your documents and your schedule from your calendar. Second, Heycaddie automatically joins your scheduled meetings on platforms like Zoom, Google Meet, or Microsoft Teams without requiring any manual links or bots. Third, during the live call, it listens and provides answers aloud or directly to you when you hesitate or when a question is asked. You can also summon it on-demand by saying "hey Caddie."
Core Features of Heycaddie
- Live Answer Retrieval: Pulls answers from your private knowledge base (docs, site, pricing, emails) grounded only in your content to prevent hallucinations.
- Stall Detection & Assistance: Detects when you hesitate (e.g., "let me check") and quietly supplies the correct fact to keep the conversation flowing.
- Real-time Fact-Checking: Monitors the call and gently corrects any misstated numbers or misunderstandings, using your knowledge base as the source of truth.
- "Hey Caddie" Voice Command: Allows you to ask the AI for information directly at any point during the call.
- Automated Knowledge Base Growth: Flags questions it couldn't answer and automatically fills the gaps from your website to improve over time.
Use Cases for Heycaddie
Heycaddie is primarily built for sales representatives and account executives during prospecting and demo calls. It is also highly valuable for customer success and support teams handling complex product questions or troubleshooting sessions. Any professional whose role involves live conversations where accurate, on-demand information recall is critical can benefit from using this tool to ensure consistent and confident communication.
Advantages of Heycaddie
The main advantage of Heycaddie is its ability to provide real-time, accurate answers without interrupting the flow of conversation, which helps prevent lost deals and improves professionalism. It acts as a shared brain for teams, ensuring all members have access to the same up-to-date information. The tool's privacy-first approach, using only your provided content, ensures responses are reliable and free from external AI hallucinations. The accompanying dashboard offers full transcripts and analytics on every call, showing what was asked and how the AI assisted, providing valuable insights for coaching and process improvement.
Pricing and Plans
Heycaddie offers a simple pricing structure. There is a Free plan at $0 per month which includes 60 call-minutes, 1 user, a private knowledge base, on-demand "Hey Caddie" access, and support for web and meeting calls. For teams, there is a custom-priced Team plan that includes multiple seats, a shared knowledge base with admin controls, SSO integration, and priority support. The service is free during its beta period, requires no credit card to start, and can join your first call in minutes.
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