Metadialog

Metadialog offers a sophisticated conversational AI platform designed to empower businesses, from SMBs to large enterprises, by transforming their customer support and internal processes. The core of Metadialog's offering is the ability to create and deploy your own Large Language Models (LLMs) and conversational AI, trained specifically on your business data. This ensures that the AI understands your products, policies, and customers intimately, providing highly relevant and accurate responses. A key differentiator is the option for on-premise deployment, which guarantees that sensitive company data never leaves your trusted environment, ensuring maximum security, privacy, and GDPR compliance.

The platform is built to be powerful yet accessible, aiming to automate a significant portion of customer interactions—claiming up to 87% of support conversations can be handled by the AI within an hour of setup. This frees up human agents to focus on more complex, high-value issues, boosting team productivity and customer satisfaction simultaneously.

How to use Metadialog

Metadialog is designed for ease of use and rapid integration, requiring no coding skills to get started. The process is straightforward:

1. Connect Your Data: Integrate your knowledge sources in real-time. This can include websites, internal databases, APIs, CRMs, and even simple document files. The system can process vast amounts of textual content to build its knowledge base.
2. Automatic Training: Once the data is connected, Metadialog's AI engine automatically processes the information and trains the models. This includes a top-tier retriever model for finding relevant information quickly and an advanced LLM for generating precise, human-like responses.
3. Customize Flows and Responses: Tailor the AI's behavior to fit your brand's voice and internal policies. You can create custom conversation flows, define specific replies for certain queries, and set up flexible escalation rules, such as automatically transferring a conversation with an angry customer to a human agent.
4. Deploy Across Channels: Deploy your AI assistant across various platforms where your customers are. This includes a custom chatbot for your website, as well as integrations with Facebook Messenger, Instagram, WhatsApp, Telegram, and more.
5. Integrate with Existing Tools: Metadialog functions as an API-first platform. It can be added as a virtual agent or 'seat' in your existing customer support software like Zendesk, Intercom, and others via Zapier, allowing it to work seamlessly within your current workflows.

Core Features of Metadialog

• Custom & On-Premise LLMs: Get your own Large Language Model trained on your data. Deploy it in the cloud or fully on-premises for ultimate data control and security.
• Multilingual Support: The platform is designed to understand and communicate fluently in any language, making it ideal for global businesses. Their proprietary Arabic-English model is noted to be on par with GPT-4.
• Seamless Integration: API-first design allows for easy connection with websites, databases, CRMs, and popular support platforms like Zendesk and Intercom.
• High Customization: Fine-tune conversation flows, responses, and escalation logic to ensure the AI acts as a true extension of your team and adheres to company policies.
• Advanced Data Security & Compliance: With on-premise options and a commitment to privacy, Metadialog ensures your data remains secure and compliant with regulations like GDPR.
• No-Code Platform: The entire setup, from data import to deployment, is designed to be done without writing a single line of code.
• Real-time Analytics: Gain insights from customer interactions with detailed statistics, helping you understand customer preferences and improve your products and services.

Use Cases for Metadialog

Metadialog has demonstrated significant impact across various industries:

• Scaling Customer Support: For jiji.ng, Africa's largest marketplace, Metadialog automated 81% of customer support, enabling them to handle massive query volumes efficiently.
• Improving Resolution Time: Tech company MacPaw reduced its average customer support resolution time to just 20 seconds by integrating Metadialog's advanced chatbot solutions.
• Enhancing Customer Satisfaction: Fozzy.com, a retail company, saw a +28% increase in customer satisfaction by leveraging the AI to provide faster and more efficient support.
• Secure Government Solutions: Metadialog successfully created a customized 7B parameter on-premises language model for a Middle-Eastern government, highlighting its capability in high-security, sensitive environments.

Advantages of Metadialog

Metadialog stands out with several key advantages. Its primary strength is the focus on data privacy and security, offering on-premise deployment that is rare in the market. The platform's deep customization allows businesses to create an AI that is truly their own, reflecting their brand and policies. This leads to high accuracy, as the models are trained on specific, relevant data, avoiding generic or incorrect answers. Furthermore, the ability to enforce compliance rules within the AI's logic provides peace of mind. Finally, its fast, cost-effective, and no-code nature makes advanced AI accessible to businesses without large technical teams or budgets.

Pricing and Plans

Metadialog offers a transparent, pay-as-you-go pricing model with no setup fees or annual contracts. A free trial is available.

• StartUP Plan: $29/month. This plan includes up to 500 dialogues monthly. Additional resolved dialogues are charged at $1.20 each. It comes with 1 bot, 50 internal training dialogues, and allows for up to 1000 training documents/pages.
• ScaleUP Plan: $299/month. This plan offers unlimited dialogues, with each resolved dialogue costing $1.00. It includes 3 bots, 500 internal training dialogues, and an unlimited number of training documents.
• Enterprise Plan: Custom pricing. This plan is for larger organizations and includes features like on-premise deployment, advanced security, and full customization to integrate Generative AI at scale. Interested parties should book a demo for a custom quote.

*A 'resolved dialogue' excludes cases where the customer requested a human transfer or the system automatically escalated the chat.