Pullse

Pullse is a comprehensive, AI-native customer support platform that consolidates an omnichannel inbox, workflow automation, agentic bots, AI copilots, and quality assurance into a single, unified system. Unlike traditional support tools that often create data silos and require agents to switch between multiple applications, Pullse is built to eliminate tool sprawl. It empowers support teams by allowing its AI to take direct, meaningful actions—such as issuing refunds, updating subscriptions, or checking order statuses—across integrated business systems. Every AI-driven action is governed by built-in guardrails, approval workflows, and a full audit trail, ensuring humans always remain in control.

How to use Pullse

To get started with Pullse, teams first connect their customer communication channels, such as email, live chat, and voice, into the Unified Inbox. Next, they use the visual workflow builder to design and automate routing, tagging, and escalation processes without writing code. AI Agents (chatbots) can then be deployed to autonomously handle routine inquiries and execute simple tasks 24/7. For more complex issues, human agents use the AI Copilot directly within the inbox to draft replies, summarize conversations, and trigger actions across integrated tools like Shopify or Stripe. Finally, teams can track performance, automation rates, and ROI through the integrated analytics dashboard.

Core Features of Pullse

• Unified Inbox: Consolidates all customer communication channels (email, chat, voice, webhooks) into a single, context-rich workspace.
• AI Agent & Chatbots: Autonomous bots that answer questions and execute lightweight actions like order lookups and password resets, achieving high deflection rates.
• AI Copilot: An in-inbox assistant for human agents that drafts replies, summarizes threads, and executes actions (e.g., refunds, plan changes) across connected systems.
• Action Engine & Integrations: Natively connects to over 100 tools like Shopify, Stripe, Salesforce, and Slack, plus a full REST API for custom workflows, enabling AI to perform real tasks.
• Visual Workflow Automation: A no-code, drag-and-drop builder for creating complex routing, tagging, and escalation rules with built-in human approval steps.
• Automated QA (Auto-QA): Automatically scores 100% of conversations based on custom rubrics for accuracy, empathy, and policy compliance (Pro plan feature).
• Analytics & Reporting: Provides real-time dashboards to track automation ROI, cost savings, CSAT, handle time, and other key support metrics.

Use Cases for Pullse

Pullse is ideal for customer support teams in fast-growing industries like E-commerce, Fintech, and SaaS. For E-commerce businesses, it can automate 'Where Is My Order?' (WISMO) inquiries by pulling live data from Shopify and shipping providers, and manage self-service returns. Fintech companies can use it to handle account queries, process payment status checks, and manage subscriptions securely. SaaS companies can leverage Pullse to answer technical questions, guide users through features, and automate account management tasks like plan changes.

Advantages of Pullse

The primary advantage of Pullse is its focus on execution over deflection. Its AI doesn't just answer questions; it resolves issues by taking action. The unified platform architecture eliminates the need for multiple disconnected tools, reducing costs and improving agent efficiency. By building in guardrails, approvals, and audit trails, it allows teams to deploy AI safely and maintain full control. Furthermore, its founder-led support and rapid 2-4 week implementation process ensure a smooth and effective transition for new customers.

Pricing and Plans

Pullse offers a transparent, usage-based pricing model without per-resolution fees. All AI features are included in each plan.

• Standard Plan: $49 per seat/month. Includes the complete support platform, 50 monthly chatbot credits, and 20 additional credits per seat.
• Pro Plan: $79 per seat/month. Includes everything in Standard, plus an advanced Auto-QA suite, unlimited AI profiles and help centers, 100 monthly chatbot credits, and 50 additional credits per seat.