What is the difference between the Standard and Pro plans?

The Pro plan, at $79 per seat/month, includes all features of the Standard plan ($49 per seat/month) plus advanced capabilities such as the Auto-QA suite for scoring 100% of conversations, unlimited AI profiles, and unlimited help centers. The Pro plan also comes with a higher monthly allocation of AI credits: 100 base credits plus 50 per seat, compared to the Standard plan's 50 base credits plus 20 per seat.

How does Pullse charge for AI usage?

Pullse uses a credit-based system for AI actions and does not charge per-resolution fees. Each plan includes a monthly allowance of credits. If you exceed this allowance, additional credits are billed at $0.10 per credit for pay-as-you-go or a discounted rate of $0.08 per credit for pre-committed purchases. This model allows you to control AI spending without unexpected fees.

Can Pullse's AI perform real actions like processing refunds?

Yes, a core feature of Pullse is its ability to execute real actions. The AI Agent and AI Copilot can connect to your business systems like Shopify or Stripe to process refunds, manage subscriptions, check payment statuses, and update orders directly from the conversation, all within predefined security guardrails and approval workflows.

Do unused AI credits roll over?

Yes, according to the pricing page, all AI credits, whether included in your plan or purchased additionally, roll over until they are consumed. They only expire at the end of your contract term.

What integrations does Pullse offer?

Pullse provides over 100 native connectors for popular platforms including Shopify, Stripe, Slack, Salesforce, and HubSpot. For any systems not covered by native integrations, it offers full REST API support, allowing you to build custom actions and workflows for any internal or external tool.

Is there a free trial for Pullse?

Pullse does not offer a self-service free plan or trial. Instead, trials are arranged through the sales team. This process includes a personalized demo, setup, and onboarding to ensure the platform is tailored to your specific needs from the start.

Pullse | AI Customer Support Platform for Task Execution

Pullse Overview

Pullse is a comprehensive, AI-native customer support platform that consolidates an omnichannel inbox, workflow automation, agentic bots, AI copilots, and quality assurance into a single, unified system. Unlike traditional support tools that often create data silos and require agents to switch between multiple applications, Pullse is built to eliminate tool sprawl. It empowers support teams by allowing its AI to take direct, meaningful actions—such as issuing refunds, updating subscriptions, or checking order statuses—across integrated business systems. Every AI-driven action is governed by built-in guardrails, approval workflows, and a full audit trail, ensuring humans always remain in control.

How to use Pullse

To get started with Pullse, teams first connect their customer communication channels, such as email, live chat, and voice, into the Unified Inbox. Next, they use the visual workflow builder to design and automate routing, tagging, and escalation processes without writing code. AI Agents (chatbots) can then be deployed to autonomously handle routine inquiries and execute simple tasks 24/7. For more complex issues, human agents use the AI Copilot directly within the inbox to draft replies, summarize conversations, and trigger actions across integrated tools like Shopify or Stripe. Finally, teams can track performance, automation rates, and ROI through the integrated analytics dashboard.

Core Features of Pullse

Unified Inbox: Consolidates all customer communication channels (email, chat, voice, webhooks) into a single, context-rich workspace.
AI Agent & Chatbots: Autonomous bots that answer questions and execute lightweight actions like order lookups and password resets, achieving high deflection rates.
AI Copilot: An in-inbox assistant for human agents that drafts replies, summarizes threads, and executes actions (e.g., refunds, plan changes) across connected systems.
Action Engine & Integrations: Natively connects to over 100 tools like Shopify, Stripe, Salesforce, and Slack, plus a full REST API for custom workflows, enabling AI to perform real tasks.
Visual Workflow Automation: A no-code, drag-and-drop builder for creating complex routing, tagging, and escalation rules with built-in human approval steps.
Automated QA (Auto-QA): Automatically scores 100% of conversations based on custom rubrics for accuracy, empathy, and policy compliance (Pro plan feature).
Analytics & Reporting: Provides real-time dashboards to track automation ROI, cost savings, CSAT, handle time, and other key support metrics.

Use Cases for Pullse

Pullse is ideal for customer support teams in fast-growing industries like E-commerce, Fintech, and SaaS. For E-commerce businesses, it can automate 'Where Is My Order?' (WISMO) inquiries by pulling live data from Shopify and shipping providers, and manage self-service returns. Fintech companies can use it to handle account queries, process payment status checks, and manage subscriptions securely. SaaS companies can leverage Pullse to answer technical questions, guide users through features, and automate account management tasks like plan changes.

Advantages of Pullse

The primary advantage of Pullse is its focus on execution over deflection. Its AI doesn't just answer questions; it resolves issues by taking action. The unified platform architecture eliminates the need for multiple disconnected tools, reducing costs and improving agent efficiency. By building in guardrails, approvals, and audit trails, it allows teams to deploy AI safely and maintain full control. Furthermore, its founder-led support and rapid 2-4 week implementation process ensure a smooth and effective transition for new customers.

Pricing and Plans

Pullse offers a transparent, usage-based pricing model without per-resolution fees. All AI features are included in each plan.

Standard Plan: $49 per seat/month. Includes the complete support platform, 50 monthly chatbot credits, and 20 additional credits per seat.
Pro Plan: $79 per seat/month. Includes everything in Standard, plus an advanced Auto-QA suite, unlimited AI profiles and help centers, 100 monthly chatbot credits, and 50 additional credits per seat.

Additional AI actions are billed via credits, which cost $0.10 each on a pay-as-you-go basis or $0.08 each when pre-committed. Unused credits roll over. A 50% discount for 12 months is available for eligible startups with up to 15 seats and under $2M ARR.

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Pullse Categories

Customer Relationship Management Help Desk Automation

Pullse Tags

AI chatbot AI copilot automation customer service customer support e-commerce support help desk saas support ticket automation workflow automation

Pullse Jobs

Customer Success Manager Customer Support Customer Support Manager E-commerce Manager Operations Manager SaaS Founder

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