Re:amaze

Re:amaze is a comprehensive and integrated customer service, live chat, and helpdesk platform designed specifically for online businesses. It aims to streamline customer communication by consolidating multiple channels into a single, seamless dashboard. This allows support teams to focus on delivering exceptional customer experiences rather than juggling different tools. The platform leverages Artificial Intelligence to enhance conversations, automate repetitive tasks, and provide deeper insights into customer interactions.

With Re:amaze, businesses can manage conversations from email, live chat, video calls, social media (Facebook, Twitter, Instagram), mobile SMS, and VoIP all in one place. This unified approach ensures that no customer message slips through the cracks and enables faster, more consistent responses. The platform is built for collaboration, featuring tools like assignments, internal notes, and shared views to keep teams in sync. Furthermore, it supports multi-brand management, allowing businesses to handle customer support for multiple storefronts or websites from a single account.

How to use Re:amaze

Getting started with Re:amaze is straightforward. First, sign up for the 14-day free trial, which requires no credit card. Once your account is created, you can begin integrating your customer communication channels. This involves connecting your support email inboxes, social media accounts, and setting up the Re:amaze chat widget on your website. The platform offers deep integrations with e-commerce platforms like Shopify and BigCommerce, which can be configured in minutes. After setup, you can invite your team members, assign roles and permissions, and start customizing your workflow. This includes creating automated responses (Macros), setting up chatbots to handle common queries, and defining office hours to manage customer expectations. The mobile apps for iOS and Android allow your team to provide support on the go.

Core Features of Re:amaze

• AI-Powered Support: Re:amaze uses AI to suggest full replies, improve drafted messages, summarize long conversations, and gauge customer sentiment. Its AI Intents feature automatically categorizes incoming messages for smarter routing and automation.
• Unified Inbox: Consolidates customer conversations from email, live chat, social media, SMS, and VoIP into a single, collaborative helpdesk.
• Live Chat and Chatbots: Offers real-time chat with features like 'Peek' (co-browsing), proactive messaging via 'Cues', and customizable chatbots (e.g., Welcome Bot, Order Bot) that can handle inquiries anonymously until escalation is needed.
• Knowledge Base (FAQ): Build and host a customizable, branded help center. AI can assist in generating and suggesting relevant FAQ articles. The AI FAQ Bot can also use external URLs as a knowledge source.
• Multi-Brand Management: Manage customer support for multiple brands or websites from a single Re:amaze account, with separate branding and configurations for each.
• Workflow Automation: Automate common tasks using custom triggers, rules, and response templates (Macros) to improve team efficiency.
• Advanced Reporting and Insights: A live dashboard monitors customer activity, shopping data, and geolocation. In-depth reports track team performance, response times, and the impact of AI and chatbots on support operations.
• Extensive Integrations: Seamlessly connects with popular apps like Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, and Zapier to create a unified workflow.

Use Cases for Re:amaze

Re:amaze is versatile and serves various industries. For eCommerce businesses, it integrates with platforms like Shopify to provide live chat on checkout pages, reducing cart abandonment. Agents can view order details directly within conversations and use AI to suggest responses to order-related questions. For SaaS and Web Apps, it provides a centralized platform for user support, enabling teams to build comprehensive knowledge bases for self-service and use proactive 'Cues' to engage users at critical moments. In Education and Travel, Re:amaze helps manage a high volume of inquiries across different channels, ensuring timely and organized responses.

Advantages of Re:amaze

The primary advantage of Re:amaze is its powerful combination of a unified multi-channel helpdesk with advanced AI capabilities. This synergy leads to significantly increased team efficiency, as automation and AI handle routine tasks. It results in faster response times and a more consistent customer experience. The ability to manage multiple brands from one dashboard is a major benefit for growing businesses. Furthermore, the deep data insights and reporting tools empower businesses to make informed decisions to optimize their support strategy and improve customer satisfaction.

Pricing and Plans

Re:amaze offers several plans with a 14-day free trial on the Plus plan. Annual billing provides a 10% discount.

• Starter: $59/month (flat rate). Includes all Basic features but is limited to 500 responded conversations per month. Ideal for new businesses.
• Basic: $29 per team member/month. Includes unlimited email inboxes, live chat, social media channels, workflow automation, and basic chatbots.
• Pro: $49 per team member/month. Includes all Basic features plus multi-brand management, live view of site visitors, advanced reporting, and SMS/voice channels.
• Plus: $69 per team member/month. Includes all Pro features plus Peek (live screensharing), staff performance reporting, customer satisfaction ratings, and in-chat video calls.
• Enterprise: Custom pricing for high-volume businesses, offering white-glove service and advanced scaling capabilities.