Social Intents

Social Intents offers a unique and powerful solution for businesses looking to enhance their customer communication. It's a live chat and AI chatbot platform designed to work seamlessly within the collaboration tools your team already uses every day: Microsoft Teams, Slack, and Google Chat. This eliminates the need for a separate, standalone chat application, allowing your support and sales agents to respond to website visitors directly from their familiar workspace. By centralizing communication, Social Intents boosts productivity, accelerates response times, and creates a more unified workflow.

The platform is powered by advanced AI, including integrations with OpenAI's GPT models, enabling you to build sophisticated chatbots that can understand user intent, answer complex questions, qualify leads, and even schedule appointments. These bots can handle a significant portion of customer inquiries 24/7, freeing up your human agents to focus on high-value interactions. The entire system is designed for ease of use, from a simple code snippet installation on your website to an intuitive no-code chatbot builder.

How to use Social Intents

Getting started with Social Intents is a straightforward process designed to get you up and running in minutes:

1. Sign Up: Create an account on the Social Intents website and start your 14-day free trial.
2. Create a Widget: Customize the look and feel of your chat widget to match your brand's colors, logos, and messaging. Configure welcome messages and pre-chat forms.
3. Connect Your Platform: Choose your primary collaboration tool (Microsoft Teams, Slack, or Google Chat) and follow the simple instructions to authorize the integration. Social Intents will create a dedicated channel for incoming chats.
4. Install on Your Website: Copy the generated JavaScript snippet and paste it into the HTML of your website before the closing `` tag.
5. Build Your Chatbot (Optional): Use the no-code drag-and-drop editor to design conversation flows for your AI chatbot. You can connect it to your knowledge base or use GPT for dynamic responses.
6. Start Chatting: Once installed, website visitors can start a chat, and the messages will appear instantly in your connected Teams, Slack, or Google Chat channel for your agents to handle.

Core Features of Social Intents

• Direct Integration: Native integration with Microsoft Teams, Slack, and Google Chat. No new apps for your team to learn.
• AI-Powered Chatbots: Build intelligent chatbots using a no-code editor and leverage OpenAI (ChatGPT) for human-like conversational AI.
• Live Chat: Engage with customers in real-time directly from your internal communication platform.
• Proactive Chat Triggers: Automatically initiate conversations with visitors based on rules like time on page, specific URL, or exit intent.
• Lead Capture Forms: Use pre-chat forms or in-chat bots to collect valuable visitor information like name, email, and company.
• Canned Responses: Create and use pre-written answers to common questions to ensure fast and consistent replies.
• Detailed Analytics & Transcripts: Monitor chat volume, agent performance, and customer satisfaction. All chat transcripts are saved for review.
• Full Customization: Tailor the chat widget's appearance, language, and behavior to perfectly fit your website and brand identity.

Use Cases for Social Intents

Social Intents is versatile and can be applied across various business functions:

• Customer Support: Provide instant support to website visitors, answer product questions, and resolve issues faster by routing chats to the right support agents in Teams or Slack.
• Sales and Lead Generation: Engage potential customers proactively, qualify leads with automated chatbot questions, and schedule demos or sales calls directly within the chat.
• E-commerce: Assist shoppers with product discovery, answer questions about shipping and returns, and reduce cart abandonment by offering help at critical moments.
• Internal Helpdesk: Deploy the chat widget on an internal portal or intranet to provide employees with instant IT or HR support.

Advantages of Social Intents

The primary advantage of Social Intents is its ability to streamline operations. By bringing external customer communication into the internal collaboration hub, it breaks down silos and improves efficiency. Teams can collaborate on complex customer queries in private threads before responding. The use of existing tools reduces training time and software costs. Furthermore, the powerful AI automation capabilities allow businesses to offer 24/7 support and scale their customer engagement efforts without proportionally increasing headcount.

Pricing and Plans

Social Intents offers a 14-day free trial to test all features. After the trial, they provide several subscription plans tailored to different business sizes and needs:

• Starter Plan: Ideal for individuals or small startups, typically including one agent, a limited number of monthly chats, and core live chat features.
• Basic Plan: Suited for small teams, offering more agents, a higher chat volume limit, and additional features.
• Pro Plan: Designed for growing businesses, this plan often includes advanced features like AI chatbot triggers, full customization options, and key integrations.
• Business Plan: A comprehensive solution for larger organizations, providing a high number of agents, unlimited chatbots, premium support, and advanced security features.

Pricing is typically based on the number of agents and the feature set included in each plan.