spokk

Spokk is a revolutionary platform designed to bridge the gap between customer satisfaction and online reputation for service-based businesses. It tackles a common problem: happy customers often don't leave reviews because they don't have the time or don't know what to write. Spokk solves this by automating the process, making it effortless for both the business and the customer.

The tool works by using a simple, highly customizable feedback form that customers can complete in about 15 seconds. Once a customer provides their feedback through star ratings and optional comments, Spokk's AI, powered by GPT-4, instantly generates a personalized and authentic-sounding review draft. This draft accurately reflects the customer's experience, which they can then copy and paste directly onto public review platforms like Google, Trustpilot, or TripAdvisor. This streamlined process significantly increases the number of detailed, positive reviews a business receives.

Beyond review generation, Spokk is a comprehensive customer experience management tool. It allows businesses to collect private feedback, enabling them to address issues directly with unhappy customers before they result in a negative public review. This creates a closed feedback loop where businesses can reply to comments, offer coupons as incentives, and demonstrate that they value customer input, thereby fostering loyalty and encouraging repeat business.

How to use spokk

Using Spokk is a simple, three-step process designed for maximum efficiency:

1. Send the Form to Your Customer: Businesses can share a unique Spokk feedback form link with their customers. This can be done through various channels, including SMS, email, WhatsApp, social media, or by using a QR code at the point of service. The system can also be automated via integrations with Zapier, Pabbly, or the Spokk API to trigger a request after a purchase or service.
2. Customer Submits Feedback: The customer clicks the link and fills out the short, mobile-friendly form, rating different aspects of their experience (e.g., service quality, cleanliness) and selecting services they used. This takes only about 15 seconds.
3. AI Generates Review & Customer Posts: Upon submission, the AI instantly creates a review draft based on the feedback. The customer is presented with this draft and a direct link to the business's Google review page (or another chosen platform). They can simply copy the text, click the link, and paste the review, eliminating the friction of writing one from scratch.

Core Features of spokk

• AI-Powered Review Generation: Uses GPT-4 to convert structured feedback into unique, high-quality review drafts that sound authentic and are difficult to detect as AI-written.
• Customizable Feedback Forms: Tailor forms with custom attributes, services, and questions to gather the most relevant feedback for your specific industry.
• Staff Performance Measurement: Customers can rate individual staff members, providing businesses with valuable data to track performance, identify service gaps, and reward top performers.
• Private Feedback Loop: Reply directly to customer feedback via email from the Spokk dashboard. This allows for two-way conversations to resolve issues privately.
• Incentives and Rewards: Automatically or manually send coupon codes to customers who provide feedback, boosting response rates and encouraging repeat visits.
• Multi-Platform Support: Works with any public review platform, including Google, Trustpilot, TripAdvisor, Capterra, and more.
• Automation & Integrations: Seamlessly integrate with other tools using Zapier, Pabbly, or the Spokk API to automate the feedback request process.
• Location and Contact Management: Manage multiple business locations, assign staff, and maintain a database of customer contacts collected through the forms.

Use Cases for spokk

Spokk is versatile and beneficial for a wide array of service-based businesses, including:

• Restaurants, Cafes & Bars: Collect feedback on food, service, and ambiance, and turn happy diners into 5-star reviews on Google and TripAdvisor.
• Salons, Spas & Barber Shops: Gather ratings on specific services and stylists, and generate glowing reviews that attract new clients.
• Auto Repair Shops & Car Dealerships: Simplify the review process for customers after a service, building trust and a strong local reputation.
• Medical & Dental Clinics: Collect private patient feedback to improve care and use positive experiences to generate reassuring public reviews.
• Professional Services (Law Firms, Accountants): Enhance online credibility by easily collecting testimonials from satisfied clients.
• Hotels & Hospitality: Improve guest experience by acting on private feedback and boosting online ratings on travel sites.

Advantages of spokk

Spokk offers a significant competitive edge by:

• Increasing Review Volume and Quality: Overcomes customer inertia to generate a steady stream of detailed, well-written reviews.
• Improving Online Reputation & SEO: More positive reviews on Google lead to higher local search rankings and increased brand trust.
• Saving Time for Customers and Staff: Automates the entire process of asking for and writing reviews.
• Providing Actionable Insights: The feedback dashboard offers a clear overview of customer satisfaction, highlighting areas for improvement.
• Enhancing Customer Retention: The private feedback loop and reward system make customers feel valued, fostering loyalty.

Pricing and Plans

Spokk offers flexible and scalable plans, with a 40% discount for annual billing.

• Free Start: Get started with 30 free responses to test the platform.
• Tier 1: $29/month (billed yearly). Includes 600 responses per year, AI-generated reviews, reply to feedback & send coupons, staff performance measurement, and more.
• Tier 2: $59/month (billed yearly). Includes 1800 responses per year and all features of Tier 1, with more team members.
• Tier 3: $99/month (billed yearly). Includes 3600 responses per year and all features, with an even larger team capacity.
• Enterprise: Custom pricing for unlimited responses and team members. Book a call for details.

Additional responses can be purchased for $1.00 each on paid plans.