brilo

Brilo is a sophisticated AI platform that provides businesses with human-like AI phone and voice call agents. Designed for companies of all sizes, Brilo automates a wide range of customer interactions, from support and sales to appointment scheduling and data collection. By operating 24/7, it ensures that no customer call is ever missed, significantly enhancing customer satisfaction and operational efficiency. The platform is built to be user-friendly, allowing for setup in minutes without the need for a dedicated technical team.

Powered by advanced models like GPT-4o, Brilo's agents can understand customer intent in real-time, handle interruptions gracefully, and provide natural, engaging conversations. It's a comprehensive solution aimed at transforming traditional call centers into profit centers by reducing costs, increasing agent productivity, and unlocking new revenue streams through intelligent automation.

How to use brilo

Getting started with Brilo is a straightforward process designed for immediate impact:

1. Connect Your Workflow: Seamlessly integrate Brilo with your existing tools. With support for over 6,000 applications, including Salesforce, HubSpot, Zoho, and Zendesk, you can connect your CRM and support systems in just a few clicks.
2. Define Rules and Scripts: Customize your AI agent's behavior. Define prioritization rules for call triage, create scripts for specific scenarios like appointment booking or lead qualification, and set up the desired tone and personality for your agent.
3. Launch the AI Agent: Activate your AI agent to start handling inbound and outbound calls. The agent can manage multiple calls simultaneously, ensuring that every customer is attended to promptly, even during peak hours.
4. Review and Improve: Utilize Brilo's powerful analytics dashboard to gain insights from every call. Access real-time transcriptions, call summaries, sentiment analysis, and topic detection to understand customer needs better and continuously optimize your agent's performance.

Core Features of brilo

• Human-Like Voice Agents: Utilizes advanced AI to conduct natural and engaging conversations, capable of understanding context and handling interruptions.
• 24/7 Availability: Provides round-the-clock customer service, handling inbound calls at any time of day, including after-hours and overflow support.
• Multi-Call Handling: Can manage multiple conversations at once, dramatically increasing reach and eliminating wait times for customers.
• Seamless Integrations: Connects with over 6,000 apps, including major CRMs and support platforms, to streamline workflows and sync data automatically.
• Intelligent Call Triage: Automatically identifies customer intent, assesses urgency, and routes calls to the appropriate department or automated solution.
• Advanced Call Analytics: Offers detailed post-call analysis, including summarization, sentiment analysis, intent recognition, and topic detection to extract actionable insights.
• Live Call Transcription: Provides real-time transcription of calls for immediate insights and quality assurance.
• Smooth Human Handoff: Effortlessly transfers complex or sensitive calls to a live agent with the full conversation context, ensuring a seamless customer experience.
• Multi-language Support: Offers agents in multiple languages, including Spanish, to cater to a global customer base.
• Compliance and Security: Built with features like call monitoring, prompt filtering, and periodic audits to ensure regulatory compliance and data security.

Use Cases for brilo

Brilo is versatile and can be applied across various industries and functions:

• E-commerce: Automate order tracking, handle returns and exchanges, and answer product inquiries 24/7 to enhance the customer experience.
• Healthcare: Streamline operations by automating appointment scheduling, sending reminders, collecting patient information, and managing follow-ups.
• Real Estate: Manage property inquiries, schedule viewings, qualify leads, and provide virtual tour information around the clock.
• Hospitality: Act as an AI hotel concierge for room service requests, dining reservations, local recommendations, and check-in/out assistance.
• Customer Support: Implement 24/7 support triage, manage overflow calls, conduct post-call surveys, and act as an AI receptionist.
• Sales and Finance: Automate lead qualification, handle debt collection calls and reminders, and provide initial information for financial services.

Advantages of brilo

Brilo offers a significant competitive edge by transforming customer communications. It drastically cuts operational costs by automating repetitive tasks, freeing up human agents to focus on high-value interactions. This leads to a substantial boost in productivity and efficiency. With 24/7 availability, businesses can improve customer satisfaction (CSAT) scores and never miss a lead. The platform's powerful analytics provide deep, actionable insights from conversational data, enabling data-driven decisions to optimize processes and customer experience. Its scalability makes it suitable for small businesses and large enterprises alike, offering a flexible and powerful solution for growth.

Pricing and Plans

Brilo offers a range of plans to suit different business needs, with the option to pay monthly or annually (with a 10% discount).

• Free Plan: $0/month for 10 minutes, 1 AI Agent, and 1 Workspace. Ideal for testing the platform.
• Starter Plan: $49/month for 160 minutes, 1 AI Agent, 1 AI Phone Number, and 1 Workspace. Additional usage is 18 cents/min.
• Pro Plan: $149/month for 600 minutes, 3 AI Agents, 1 AI Phone Number, and 3 Workspaces. Additional usage is 16 cents/min.
• Growth Plan: $499/month for 2500 minutes, unlimited AI Agents, 1 AI Phone Number, and 5 Workspaces. Additional usage is 14 cents/min.
• Custom Plan: For high-volume needs (>5000 minutes), offering unlimited agents and workspaces, custom pricing (as low as 12 cents/min), and white-glove onboarding. Contact sales for a quote.