Invocom

Invocom is a comprehensive, all-in-one customer communication platform that leverages AI and machine learning to revolutionize how businesses interact with their customers. It is designed to automate customer support, generate and qualify leads, and deliver personalized experiences that boost conversion rates and revenue. By combining the efficiency of an AI chatbot with the personal touch of live chat, Invocom provides a seamless, 24/7 support system that enhances customer satisfaction and streamlines business operations.

The platform is built to be an intuitive and powerful tool for businesses of all sizes. It aims to create lasting customer relationships through instant, intelligent, and engaging conversations. With features like Natural Language Processing (NLP) and sentiment analysis, the chatbot can understand user intent, detect human emotions, and provide relevant, human-like responses. This allows businesses to handle a high volume of inquiries, from frequently asked questions to complex support tickets, without compromising on quality.

How to use Invocom

Getting started with Invocom is designed to be a quick and straightforward process. The platform emphasizes ease of integration and use, allowing businesses to deploy a powerful chatbot with minimal technical effort.

1. Sign Up and Integration: Begin by signing up for a free trial or a plan. To integrate the chatbot into your website, you simply need to copy a provided snippet of code and paste it into your website's HTML. The process takes less than a minute.

2. Customize Your Chatbot: Once integrated, you can customize the chatbot's appearance and behavior to match your brand identity. The platform offers guidance from customer representatives to help you through all the customization and implementation steps, ensuring the chatbot meets your specific business requirements.

3. Configure Chat Flows: Set up AI intent-based chat flows to handle common queries, qualify leads, and guide users. You can create automated responses for FAQs, gather user information for lead generation, and set up triggers for when to transfer a conversation to a live agent.

4. Manage Conversations: Use the unified dashboard to monitor all customer interactions. The shared team inbox allows your support agents to manage live chats, view conversation history, and collaborate on tickets. The system can automatically assign conversations to available agents to ensure timely responses.

5. Analyze Performance: Leverage the real-time analytics dashboard to track key metrics. Monitor customer engagement, response rates, lead quality, and overall chatbot performance. Export reports in CSV format for deeper analysis and to identify areas for improvement.

Core Features of Invocom

• AI Intent-Based Chat Flows: Conducts smart, effortless bot conversations, handles bulk FAQs, gathers leads, and entertains inquiries using advanced AI.
• Live Chat: Seamlessly switch between AI and human agents to provide real-time, high-quality customer service when a personal touch is needed.
• Lead Generation & Qualification: Proactively engages website visitors to capture contact information, qualify leads based on predefined criteria, and schedule demos or meetings.
• Smart ChatBot Analytics: Provides a real-time, quantitative analysis of chatbot performance, customer engagement, and conversation trends. Reports are exportable to CSV.
• Ticketing System: Automatically creates and assigns support tickets from chat conversations, ensuring no customer query is lost and can be tracked efficiently.
• NLP & Sentiment Analysis: Utilizes Natural Language Processing to understand user queries and sentiment analysis to detect human emotions, allowing for more empathetic and effective responses.
• Swift Integration: Easily integrate the chatbot widget on your website in a few clicks. It also pushes data to your existing CRM, marketing automation, and other internal platforms.
• Knowledge Base: Acts as a centralized help and resource center, allowing the chatbot to instantly pull information and provide accurate answers to customer questions.
• Shared Team Inbox: A collaborative workspace for your support team to manage all conversations from a single dashboard, with features like smart assignment and note-taking.

Use Cases for Invocom

Invocom is a versatile tool applicable across various industries and business functions.

E-commerce: Increase product sales by engaging customers, providing instant product recommendations, tracking orders, and handling return queries 24/7. Reduce cart abandonment by proactively offering assistance.

Lead Generation for B2B: Qualify website visitors by asking targeted questions, collecting business information, and scheduling demos directly within the chat, increasing the number of quality leads for the sales team.

Customer Support Automation: Automate responses to up to 80% of common customer service questions, freeing up human agents to focus on more complex issues. This reduces operational costs and improves response times.

Healthcare: Assist patients by scheduling appointments, answering common questions about services, and providing information, all while maintaining a secure and user-friendly communication channel.

Advantages of Invocom

Invocom offers significant benefits to businesses, including a 2x increase in quality leads, 35-40% higher response rates, a 30% reduction in customer service costs, and an 87.58% improvement in customer satisfaction. Its all-in-one nature combines multiple tools (chatbot, live chat, analytics, ticketing) into a single, cost-effective platform. The 24/7 availability ensures that no lead or customer query is missed, regardless of time zones. The ease of integration and use makes it accessible even for non-technical users.

Pricing and Plans

Invocom offers a freemium pricing model, making it accessible for businesses to get started.

• Free Plan: $0/month. This plan is ideal for professionals and small businesses. It includes key features like a Custom Bot, Robust Analytics, and a Ticketing system.
• Pro Plan: $40/month. This plan is designed for professionals needing more advanced capabilities. The specific features are listed as "Coming Soon".
• Ultimate Plan: $75/month. The ultimate toolset for businesses that require the full suite of features and scalability. The specific features are also listed as "Coming Soon".

Invocom also offers a 14-day free trial with full features enabled and no credit card required, allowing businesses to experience the platform's full potential before committing.