Moveworks

Moveworks is a leading agentic AI platform designed to empower the entire enterprise workforce with a single, intelligent assistant. Founded in 2016, Moveworks aims to solve a fundamental problem in enterprise operations: the excessive time lost on routine support requests and repetitive tasks. By leveraging sophisticated conversational AI, agentic Retrieval-Augmented Generation (RAG), and multiple Large Language Models (LLMs), the platform automates support and streamlines workflows across the organization, from IT and HR to Finance and Sales.

The platform acts as a central hub for employees, enabling them to find answers, take action on tasks, and enhance their productivity without leaving their primary communication tools like Microsoft Teams or Slack. With a focus on enterprise-grade security, data privacy, and compliance, Moveworks is trusted by over 350 leading enterprises, supporting more than 5 million employees worldwide and delivering significant, measurable ROI.

How to use Moveworks

Employees interact with the Moveworks AI Assistant through a simple, conversational interface within their existing collaboration tools. The process is intuitive:

1. Ask a Question or Make a Request: An employee types a request in natural language, such as "How do I reset my VPN password?" or "I need to order a new laptop."
2. AI Understands and Reasons: The platform's Reasoning Engine analyzes the request, understands the user's intent, and determines the best course of action.
3. Finds Information or Automates Action: For information-based queries, the assistant uses its agentic RAG capabilities to search across all connected enterprise systems (knowledge bases, documents, wikis) to provide a precise, consolidated answer with source citations. For action-based requests, it securely triggers automated workflows by interacting with the relevant business applications (e.g., creating a support ticket in ServiceNow, provisioning software via Okta, or checking PTO balance in Workday).
4. Build Custom Agents: For developers and administrators, the Agent Studio provides a low-code environment to build, configure, and deploy custom AI agents tailored to specific business processes, further extending the platform's automation capabilities.

Core Features of Moveworks

• Moveworks AI Assistant: A unified, conversational AI interface that serves as a 24/7 personal assistant for every employee, available in over 100 languages.
• Enterprise Search: A powerful search engine that uses an advanced Reasoning Engine and agentic RAG to find and synthesize accurate information from any system, format, or domain within the enterprise.
• Agentic Automation: Automates complex, end-to-end workflows across multiple systems. It can handle tasks like user provisioning, software requests, and purchase order approvals in seconds.
• Agent Studio & AI Agent Marketplace: A low-code platform for developers to build, test, and deploy custom AI agents. The marketplace offers pre-built agents for common use cases, accelerating deployment.
• Hundreds of Integrations: Offers deep, out-of-the-box integrations and plugins for hundreds of enterprise applications, including ServiceNow, Workday, Salesforce, Jira, and Microsoft 365.
• Enterprise AI Analytics: Provides detailed dashboards to track performance, measure ROI, identify automation opportunities, and monitor user engagement.
• Enterprise-Grade Security: Built with a security-first approach, ensuring data privacy, industry compliance, and robust access controls to protect sensitive enterprise information.

Use Cases for Moveworks

Moveworks provides value across all business functions:

• IT: Automates L1 support by resolving common issues like password resets, software provisioning, and troubleshooting, reducing ticket volume by over 50%.
• HR: Streamlines employee experiences by answering policy questions, managing PTO requests, facilitating onboarding processes, and increasing employee engagement.
• Finance: Accelerates financial processes by helping employees find and submit purchase orders (POs), check invoice statuses, and get real-time notifications.
• Engineering: Boosts developer productivity by providing instant access to technical specifications, documentation, and cloud provisioning services.
• Sales & Marketing: Empowers go-to-market teams by providing quick access to prospect information, generating follow-up emails, and finding marketing collateral.

Advantages of Moveworks

Moveworks offers a distinct competitive edge for enterprises:

• Proven ROI: Customers report significant cost savings, such as a 40% reduction in ticket service costs and a 75% reduction in L1 support contracts.
• Massive Productivity Gains: By automating busywork, the platform has saved customers hundreds of thousands of productivity hours.
• Unified Employee Experience: Provides a single, consistent interface for employees to get help and take action, eliminating the need to navigate multiple complex systems.
• Scalability and Customization: The platform is designed to scale across the entire organization, and the Agent Studio allows for deep customization to meet unique business needs.
• Agentic AI Leadership: Unlike basic chatbots, Moveworks' agentic AI can reason, learn, and execute multi-step tasks autonomously, delivering a more powerful and effective solution.

Pricing and Plans

Moveworks offers customized pricing plans tailored to the specific needs and scale of each enterprise. Pricing is typically based on factors such as the number of employees, the selected modules, and the complexity of integrations. To receive a detailed quote and a personalized demonstration of the platform, interested organizations are encouraged to contact the Moveworks sales team directly through their website.