novatalks

novatalks is an innovative, all-in-one omnichannel contact center solution designed to revolutionize customer support and sales for businesses of all sizes, from startups to large enterprises. The platform consolidates all customer communication channels—including messengers like Viber and Telegram, phone calls, email, and website live chat—into a single, intuitive interface. This unified approach ensures that no customer inquiry is missed and allows agents to manage interactions seamlessly, fostering a truly personalized and efficient customer experience.

Powered by advanced AI, novatalks empowers businesses to automate routine tasks, provide 24/7 support, and gain deep insights from customer interactions. The platform's core philosophy is to meet customers where they are, allowing them to schedule appointments, make requests, and ask questions through their preferred channel, while all data is centralized for the business.

How to use novatalks

Getting started with novatalks is a streamlined process. First, a business integrates its existing communication channels into the platform, such as connecting its website's live chat widget, social media messengers, email accounts, and telephony system. Next, users can design and deploy custom AI-powered chatbots without needing extensive technical skills. These bots can handle routine inquiries, generate leads, and process requests around the clock. For more complex issues, the bots can seamlessly hand over the conversation to a live agent. Agents then use the unified dashboard to view the complete customer journey, access chat history, and use AI-powered tools for real-time assistance. Finally, managers can leverage the built-in BI system and Big Data text analytics to monitor performance, assess service quality, and uncover key business insights to drive continuous improvement.

Core Features of novatalks

• Omnichannel Unified Inbox: Manage conversations from messengers, calls, email, and web chat in one dashboard, providing a complete view of the customer's history.
• AI-Powered Chatbots: Create and customize multilingual chatbots to automate responses, qualify leads, and provide 24/7 support, reducing agent workload.
• Integrated Telephony: A full-featured call center solution with IVR, automated call distribution, call recording, and quality monitoring.
• AI Tools for Agents: Real-time assistance for agents, including automatic error correction, translation into any language, tone adjustment, and conversation summaries.
• Big Data Text Analytics: An advanced option to analyze customer requests at scale, automatically identifying trends, customer sentiment, and key topics to inform business strategy.
• Real-Time Business Analytics (BI): Customizable reports and ready-made dashboards to track contact center efficiency, agent productivity, CSAT scores, and other key metrics.
• Personalized Mass Mailings: Automate targeted marketing campaigns via email, messengers, and social media, using customer segmentation and triggers to maximize engagement.
• Integrations: Seamlessly connect novatalks with existing CRM systems and other business tools to automate data entry and streamline workflows.

Use Cases for novatalks

novatalks is versatile and can be applied across various industries. For example, an e-commerce electronics store can use it to significantly boost sales. Chatbots can instantly answer technical questions about products, compare specifications, and check stock availability. Personalized Viber or WhatsApp mailings can inform customers about new arrivals or special offers based on their browsing history. The platform can also automate follow-ups, suggesting accessories like a case or screen protector after a smartphone purchase. Another key use case is lead generation, where chatbots on websites or in messengers can engage visitors, collect contact information, and qualify them as potential customers before passing them to the sales team. Furthermore, businesses can automate the handling of customer complaints, ensuring a swift and structured response that can turn a negative experience into a positive one.

Advantages of novatalks

The primary advantage of novatalks is its ability to create a cohesive and efficient communication ecosystem. By unifying all channels, it eliminates data silos and ensures a consistent customer experience. The powerful automation capabilities, driven by AI and chatbots, allow businesses to operate 24/7, reduce operational costs, and free up human agents to focus on high-value interactions. The integrated AI tools for agents enhance productivity and service quality. Moreover, the platform's robust analytics provide actionable insights, enabling data-driven decision-making to improve sales strategies and customer service protocols. This comprehensive approach helps businesses not only support their customers but also proactively increase sales and build long-term loyalty.

Pricing and Plans

novatalks offers flexible pricing tailored to specific business needs. While detailed pricing plans are not publicly listed on the website, the platform operates on a model that accommodates businesses of varying sizes. They provide a free demo for potential clients to explore the full range of features and capabilities. Pricing is likely customized based on factors such as the number of agents, the volume of communications, and the specific modules required (e.g., Big Data Text Analytics). Interested businesses are encouraged to contact the novatalks sales team for a personalized consultation and a custom quote.