Orluma

Orluma is an advanced AI phone agent platform engineered to revolutionize how businesses handle inbound calls, transforming them into tangible business outcomes. Unlike traditional IVR systems or basic chatbots, Orluma's AI understands caller intent, engages in natural conversations, and executes complex workflows in real-time. It acts as a 24/7 virtual receptionist, capable of automatically booking appointments, answering FAQs, and routing calls, all while ensuring compliance with regulations like GDPR.

How to use Orluma

Using Orluma involves a straightforward four-step process to integrate AI into your phone communications. First, the multilingual AI instantly answers incoming calls and understands the caller's intent with sub-second response times. Second, it executes predefined workflows, which can include integrating with your Google Calendar for live availability, querying knowledge bases (like FAQ URLs), triggering webhooks, or smart routing calls. Third, Orluma confirms actions and notifies relevant parties via SMS and email, often with follow-up sequences. Finally, an analytics dashboard allows businesses to learn and improve by tracking conversion rates, call patterns, and gaining optimization insights, ensuring continuous enhancement of the AI agent's performance.

Core Features of Orluma

• Next-Generation AI Phone Agent: Answers, qualifies, schedules, routes, and closes calls with human-like interaction.
• Multilingual Capability: Supports conversations in any language, providing instant answers and booking appointments globally.
• 24/7 Availability: Ensures no missed calls and immediate customer responses around the clock.
• Automatic Appointment Booking: Seamlessly integrates with Google Calendar for live availability, instant scheduling, and sending confirmations.
• Customizable Workflows: Executes complex tasks including knowledge base queries, webhooks, and smart routing.
• Outcome Analytics: Provides detailed reporting on conversion rates, call patterns, and business impact for continuous improvement.
• Compliance-First Design: GDPR compliant with features like data residency (EU/US), encryption, redaction, and consent flows, especially for government and enterprise clients.
• Integration Engine: Connects with Google Calendar, email/SMS notifications, knowledge sources (docs/FAQ URLs), and offers custom API/webhook integrations.

Use Cases for Orluma

Orluma is highly versatile and can transform operations across various industries. For auto shops, it can automatically book service appointments, reducing missed revenue from unanswered calls. Dental clinics can leverage Orluma as an AI front desk to handle patient calls, qualify symptoms, book appointments, manage cancellations, and answer FAQs, freeing up staff for in-person care. Small to medium businesses (SMBs) can use it to reduce call costs by 80%, ensure 24/7 customer service, and automate routine inquiries. Government agencies can deploy Orluma for high-stakes public service, answering citizen queries about local changes, with all responses logged for auditability and ensuring enterprise-grade security and compliance.

Advantages of Orluma

Orluma offers significant advantages by enhancing efficiency and customer satisfaction. It delivers up to 80% cost savings by replacing expensive human operators for routine calls. Its 24/7 availability eliminates missed calls, ensuring every customer receives an immediate response and proper routing, leading to zero missed opportunities. The multilingual capability allows businesses to serve a global customer base effectively. Furthermore, its compliance-first approach, including GDPR alignment and data security features, makes it a trusted solution for sensitive sectors like government and healthcare. The detailed outcome analytics provide actionable insights, enabling businesses to continuously optimize their phone communications and drive measurable results.

Pricing and Plans

Orluma offers flexible pricing plans tailored to different business needs, with inbound call minutes billed at $0.14-$0.21/min.

• Trial: $0 for 3 days, includes 60 minutes, basic integrations, and email support. Overage minutes are billed.
• Starter: $25 per line bi-weekly, ideal for small businesses. Includes all trial features, unlimited lines, Google Calendar sync, SMS/Email notifications, and basic analytics. Plus per-minute inbound charges.
• Growth: $45 per line bi-weekly, offering advanced workflows and integrations. Includes all Starter features, custom integrations (API/Webhook), knowledge ingestion, and priority support. Plus per-minute inbound charges.
• Enterprise/Gov: Custom pricing based on specific requirements. Includes all Growth features, enterprise-grade security, SSO/SAML integration, audit logs, data redaction, data residency options, dedicated onboarding, and SLA guarantees. Plus per-minute inbound inbound charges.

Note: Pricing is for inbound connected time only; outbound calling is not yet available. Unused minutes do not roll over.