Best omnichannel AI tools

Whelp is an AI-powered omnichannel customer support platform that unifies communications from Live Chat, SMS, WhatsApp, Email, and social media into a single inbox. It enhances efficiency with a built-in CRM, advanced analytics, and a no-code chatbot builder to automate up to 68% of customer inquiries, providing seamless, personalized service.

DaveAI is a full-stack AI platform for enterprises, creating immersive and personalized sales experiences with AI-powered virtual avatars. It combines conversational AI, state-of-the-art 3D visualization, and a predictive personalization engine to boost customer engagement, qualify leads, and increase sales conversions across web, mobile, AR/VR, and social channels.

Chat360 is an Agentic-AI powered omnichannel customer experience platform. It enables businesses to deploy intelligent AI chatbots and voicebots across WhatsApp, web, and social media to automate sales, support, and engagement, driving scalable growth and improving customer satisfaction.

Chative is an AI-powered customer engagement platform designed for e-commerce. It combines live chat, chatbots, and an omnichannel inbox to automate customer interactions, boost sales, and enhance team productivity. Manage conversations from Shopify, Facebook, and Instagram in one place, with features like 24/7 AI agents, automated workflows, and instant multi-language translation to build lasting customer loyalty.

Convoso is a leading AI-powered contact center platform designed for sales teams to boost growth. It enhances agent productivity and increases contact rates through its advanced predictive dialer, workflow automation, and robust compliance tools, ultimately driving more conversations and revenue.

Anantya.ai is an AI-powered conversational engagement platform built on the official WhatsApp Business API. It helps businesses automate sales, marketing, and customer support through AI chatbots, bulk messaging, multi-agent live chat, and seamless CRM integrations.

Atlas is an AI-powered customer support platform designed for startups to deliver exceptional, white-glove service. It unifies ticketing, an AI chatbot, a help center, session recordings, and omnichannel communication (Slack, email, chat, etc.) into a single, fast workspace. Atlas aims to transform customer support from a cost center into a powerful growth engine by creating die-hard customer evangelists.

Droxy is an all-in-one, no-code platform for building and deploying AI-powered agents across any channel. Create custom chatbots, voice agents, and messaging assistants trained on your business data to provide 24/7 instant responses, automate lead collection, and enhance customer support. Ideal for businesses of all sizes and agencies looking for a white-label solution.

Graphlogic is an advanced conversational AI platform for building and deploying intelligent chatbots and voice agents. It leverages RAG and LLM technologies to automate business processes across customer service, HR, and sales, offering omnichannel support, deep integrations, and flexible deployment options including SaaS, on-premise, and white-label solutions.

Dixa is an AI-powered customer service platform designed for B2C brands to unify communications and enhance customer experience. It combines a native omnichannel solution with a powerful AI agent, Mim, to automate repetitive tasks, provide instant support, and empower human agents. Dixa aims to transform customer service from a cost center into a growth engine by increasing efficiency, boosting satisfaction, and providing valuable data insights.

EngageLab is an AI-powered, omni-channel customer engagement platform designed for global businesses. It integrates AppPush, WebPush, SMS, Email, and WhatsApp to centralize communication, automate marketing workflows, and enhance user retention. With high-delivery rates and robust analytics, it helps companies build lasting customer relationships and maximize ROI.

NICE is a leading global provider of AI-powered cloud customer experience (CX) solutions. Its flagship platform, CXone, offers a unified suite of tools for contact centers, including omnichannel routing, workforce engagement management, analytics, and automation. NICE helps organizations of all sizes create frictionless customer journeys, improve agent performance, and drive operational efficiency through purpose-built AI.

ChatbotBuilder.ai is a powerful no-code platform for creating custom AI chatbots and GPTs. It enables businesses to automate customer service, generate leads, and enhance user engagement across websites, social media, email, and voice channels. With seamless integrations and scalable plans, it's designed for businesses of all sizes, from startups to large agencies.

ControlHippo is an AI-powered omnichannel conversational platform designed for sales and support teams. It unifies customer communications from channels like WhatsApp, social media, email, and SMS into a single shared inbox. The platform leverages AI chatbots, workflow automation, and CRM integrations to streamline operations, enhance customer engagement, and boost team productivity.

mindbehind, now part of Insider's Conversational CX platform, is an advanced AI-powered solution for creating automated, personalized, and omnichannel conversational experiences. It enables businesses to build and deploy intelligent chatbots on various channels like websites, WhatsApp, and Facebook Messenger to enhance customer support, boost sales, and automate marketing efforts.

Clerk is an AI-powered business messaging platform that deploys intelligent agents to automate customer conversations across SMS, RCS, WhatsApp, and voice channels. It enhances customer experience, qualifies leads, and improves operational efficiency by integrating seamlessly with existing business phone solutions and CRMs like Salesforce.

Plivo is an AI-powered customer engagement platform that enables businesses to automate conversations across SMS, Voice, WhatsApp, and Chat. It provides specialized AI agents and robust APIs to convert visitors, engage customers, and deliver instant, personalized support at scale, integrating seamlessly with your existing business tools.

Botsplash is an AI-powered omnichannel customer engagement platform designed to help businesses increase revenue and efficiency. It combines generative AI, automation, and live messaging across channels like SMS, web chat, and social media. The platform facilitates lead generation, shortens sales cycles, and enhances customer satisfaction through personalized interactions, intelligent routing, and robust analytics, all while ensuring security and compliance.

DM Champ is an advanced AI sales agent designed to conduct shockingly human-like conversations across WhatsApp, Instagram, Messenger, and Web Chat. It moves beyond robotic chatbots to build relationships, qualify leads, handle objections, and close deals, from low-ticket products to high-ticket services. It unifies all your messaging channels into a single, powerful dashboard, automating sales and support 24/7.

247.ai is an enterprise-grade, AI-powered Customer Experience (CX) platform designed to automate and personalize customer interactions across all channels. It combines generative AI, automation, and human agent support to enhance customer journeys, from acquisition to loyalty. The platform provides omnichannel solutions, including AI chatbots, agent assist tools, and advanced analytics to improve contact center performance and drive business growth.

GoWit is an AI-powered retail media platform designed for e-commerce businesses, marketplaces, and retailers. It enables them to monetize their digital properties through omnichannel advertising solutions. The platform uses an AI bidding engine to maximize ad revenue, activate first-party data for precise targeting, and offer a self-service dashboard for advertisers, ultimately boosting sales and ROAS.

Seasalt.ai is an omni-channel conversational AI platform designed to enhance customer interactions. It offers a suite of tools including AI chatbots for 24/7 support, outbound campaign automation for sales and marketing, and intelligent meeting assistants for real-time transcription and analysis. It's built for businesses of all sizes to capture leads, improve service, and gain actionable insights.

Hubtype is an enterprise-grade conversational platform designed to automate and streamline customer communications. It combines AI-powered chatbots with a unified omnichannel helpdesk, enabling businesses to manage interactions from WhatsApp, Messenger, and other channels in one place. Hubtype focuses on seamless human-agent handovers and deep integration with existing CRM and business systems, helping companies scale their support, sales, and marketing efforts efficiently while enhancing the customer experience.

DeskDingo is an AI-first customer service platform designed to automate support, streamline workflows, and deliver exceptional customer experiences. It unifies all communication channels into a single inbox and leverages powerful AI to resolve queries 3x faster, reduce support costs, and scale effortlessly.