Bolna

Bolna is a powerful and developer-friendly Voice AI platform designed to create, manage, and scale sophisticated voice agents for a variety of business operations. It provides a complete toolkit for building autonomous agents that can conduct natural, human-like phone conversations. The platform is particularly fine-tuned for high-stakes communication tasks such as recruitment, lead qualification, and customer engagement, helping companies of all sizes to automate their call-based workflows, save significant time, and reduce operational costs.

At its core, Bolna's technology focuses on delivering a seamless conversational experience. It leverages custom Large Language Models (LLMs) to achieve ultra-low latency of less than 500ms, allowing for natural turn-taking and interruptions, just like in a real human conversation. This capability is crucial for tasks like in-depth interviews and complex qualification calls. The platform supports over 10 languages, including proficiency in dialects like Hinglish, and can even assess a candidate's language fluency, making it a versatile tool for global operations.

How to use Bolna

Getting started with Bolna is designed to be quick and straightforward, allowing users to go live in as little as five minutes.

1. Define the Agent's Goal: Start by writing a simple prompt that outlines the agent's purpose, the questions it should ask, and the conversation flow. This could be for screening a job applicant, qualifying a sales lead, or conducting a customer survey.

2. Set Up a Phone Number: Purchase a dedicated phone number directly through the Bolna dashboard for your agent to use for making and receiving calls. The platform supports numbers in various regions, including the USA and India.

3. Initiate Calls via API: Use Bolna's simple and well-documented API to trigger calls. You can integrate it into your existing applications, CRMs, or Applicant Tracking Systems (ATS) using popular languages like Python, JavaScript, Go, or a simple cURL command. Pass dynamic data, such as candidate information or lead details, to personalize each conversation.

4. Analyze and Iterate: Monitor your agent's performance through a pre-built analytics dashboard. Track metrics like call duration, completion rates, and conversation outcomes. Use these insights to refine your prompts and improve the agent's effectiveness over time.

Core Features of Bolna

• Human-like Conversational AI: Features sub-500ms latency and interruption handling for natural, fluid dialogues.
• Customizable Voice Agents: Build agents for specific tasks like technical screening, sales development, or customer support with custom prompts and workflows.
• Multilingual Support: Converse and assess fluency in over 10 languages, including English, Hindi, and Hinglish, with smart language adaptation.
• Seamless API Integration: Easily integrate with any system using a robust API, with support for multiple programming languages.
• ATS & CRM Integration: Sync call data, assessments, and candidate/lead information directly with major Applicant Tracking Systems and other business software.
• Advanced Analytics: Access a comprehensive dashboard to track call performance, conversation insights, and agent effectiveness in real-time.
• Role-Playing and Situational Assessments: Deploy agents that can simulate real-life scenarios to test a candidate's problem-solving and situational judgment skills.
• Scalability: Effortlessly handle high volumes of parallel calls, making it ideal for large-scale hiring drives or lead-generation campaigns.

Use Cases for Bolna

Bolna is highly effective across various business functions, particularly in recruitment and sales.

Recruitment Automation: As demonstrated by their work with companies like Awign and Hyreo, Bolna excels at automating top-of-the-funnel hiring. Agents can screen thousands of applicants for eligibility, technical skills, and experience, saving recruiters over 80 hours per month. They can conduct initial interviews, perform role-play scenarios, and provide structured feedback, all without human intervention.

Post-Offer Engagement: Automate follow-up calls to candidates who have received an offer. The AI agent can answer common questions, provide updates, and keep candidates engaged, significantly reducing offer drop-off rates.

Lead Qualification: Deploy voice agents to call and qualify inbound or outbound leads 24/7. The agent can capture company details, understand needs, identify pain points, and schedule demos with the sales team, ensuring no lead goes cold.

Technical and Language Screening: Use specialized agents to conduct deep technical interviews for roles like software development or to accurately assess language fluency for customer-facing positions.

Advantages of Bolna

Bolna offers a competitive edge by transforming call-based operations. Its primary advantages include a massive reduction in costs (up to 70% cheaper than traditional methods), immense time savings for teams, and the ability to scale operations instantly without hiring more staff. The platform enhances the candidate and customer experience by offering 24/7 availability and flexible scheduling. Furthermore, it provides consistent, unbiased, and data-driven insights, removing human error and subjectivity from initial screening processes.

Pricing and Plans

Bolna offers a transparent and accessible pricing model designed for businesses of all sizes.

Pay-As-You-Go: The primary pricing model is a simple, usage-based rate of $0.02 per minute. This plan offers complete transparency with no hidden fees, making it easy to predict and manage costs.

Bolna Pilots Program: For businesses looking to test the platform, Bolna offers a comprehensive pilot program for a one-time fee of $100. This package includes 800 free testing minutes, a pre-configured agent ready for deployment, a pre-built analytics dashboard, a free phone number for the first month (USA & India), and dedicated support.