Impel

Impel is a leading global provider of digital engagement software, revolutionizing the car buying and ownership experience. Leveraging advanced AI, the platform offers a comprehensive suite of tools for automotive dealers, OEMs, and marketplaces to manage the entire customer lifecycle. From initial online browsing to post-purchase service, Impel creates immersive, personalized, and efficient interactions that drive sales and foster customer loyalty.

The core of Impel's offering is its AI-powered platform that integrates seamlessly with dealership websites and existing systems. It transforms static vehicle listings into dynamic, interactive experiences. By providing tools like 360° virtual tours and AI-driven conversations, Impel empowers dealerships to meet the modern consumer's expectation for a rich, digital-first shopping journey, available 24/7.

How to use Impel

1. Integration: Start by integrating the Impel platform with your dealership's website, inventory feed, and existing CRM or DMS systems. The setup process is designed to be smooth and is supported by Impel's technical team.
2. Configure Digital Merchandising: Upload your vehicle inventory. Impel's system automatically generates high-resolution 360° interior and exterior walkarounds, as well as AI-powered videos for each vehicle.
3. Activate Conversational AI: Deploy the automotive-specific AI chatbot on your website. Customize its responses, lead qualification questions, and appointment-setting capabilities to match your dealership's processes.
4. Engage and Convert: As shoppers visit your site, the AI chatbot proactively engages them, answers questions, and captures lead information. The immersive vehicle tours keep users on your site longer, increasing the likelihood of conversion.
5. Analyze and Optimize: Use the Impel analytics dashboard to track key metrics like user engagement, lead quality, and inventory popularity. Gain actionable insights to optimize your sales and marketing strategies.

Core Features of Impel

• Conversational AI: An intelligent, automated chatbot designed for automotive retail that engages customers, answers product questions, qualifies leads, and schedules appointments 24/7.
• Digital Merchandising: Creates fully interactive 360° interior and exterior vehicle tours, enabling customers to explore cars from any angle, open doors, and view key features up close.
• AI-Powered Video: Automatically generates engaging video content from static vehicle photos, perfect for website listings and social media marketing.
• Sales AI & Automation: Analyzes customer interactions to score leads and provides sales teams with real-time alerts and insights. Automates follow-up communications to nurture leads effectively.
• Service Lifecycle Management: Extends engagement beyond the initial sale with AI-driven tools for the service department, including service walkaround videos and personalized communication.
• Data & Analytics Platform: A robust dashboard that provides deep insights into customer behavior, VDP (Vehicle Detail Page) performance, and overall ROI from digital engagement efforts.

Use Cases for Impel

Automotive Dealerships: To significantly increase website lead generation, improve the efficiency of the sales team by automating initial engagement, and provide a superior online shopping experience that sets them apart from competitors.
OEMs (Original Equipment Manufacturers): To ensure a consistent and high-quality brand experience across their entire dealer network and to gather valuable data on consumer interest in different models and features.
Online Automotive Marketplaces: To enhance vehicle listings with immersive content, increasing user time-on-site and delivering more qualified, engaged leads to their partner dealers.

Advantages of Impel

Enhanced Customer Experience: Delivers a modern, transparent, and interactive car shopping experience that builds trust and confidence.
Increased Sales and ROI: Proven to increase lead conversion rates, appointment bookings, and ultimately, vehicle sales.
Operational Efficiency: Automates repetitive tasks, allowing sales and service staff to focus on high-value activities and customer relationships.
Industry-Specific Expertise: The platform is built from the ground up for the automotive industry, understanding its unique challenges and customer journey.
Comprehensive Solution: Offers a unified platform for managing customer engagement across the entire lifecycle, from sales to service.

Pricing and Plans

Impel offers customized pricing plans tailored to the specific needs of automotive dealerships, OEMs, and marketplaces. Pricing is typically based on factors such as inventory size, the number of locations, and the specific features required. To get a detailed quote, it is recommended to request a demo and consult with their sales team directly through the official website.