Inline Help

Inline Help is a sophisticated Software as a Service (SaaS) platform designed to provide real-time, contextual assistance directly within software applications. Developed by the experienced team at Inline Manual, this tool revolutionizes user support by turning a company's existing knowledge base into a proactive, AI-powered help system. The core mission of Inline Help is to enhance the user experience, shorten learning curves, and streamline the user journey, ultimately boosting product adoption and drastically cutting down on the volume of support tickets.

By leveraging the power of OpenAI's GPT-4, Inline Help offers a suite of tools that anticipate user needs and provide answers before they even have to ask. It's a no-code solution, meaning it can be integrated into any website or application in under five minutes without requiring extensive developer resources. This makes advanced, modern customer self-service accessible to businesses of all sizes, from startups to Fortune 500 companies.

How to use Inline Help

Getting started with Inline Help is designed to be a quick and straightforward process:

1. Sign Up & Start Trial: Begin with a 14-day free trial, which provides full access to all features without needing a credit card.
2. Connect Your Knowledge Base: Integrate your existing help articles, FAQs, and documentation. The AI uses this content as its source of truth to provide accurate answers. You can connect various sources to build a comprehensive knowledge repository.
3. Embed the Widget: Copy a small code snippet and paste it into your website or application's HTML. This adds the Inline Help widget to your interface.
4. Customize: Tailor the look and feel of the widget to match your brand's identity. Configure the behavior of the chatbot, tooltips, and other features.
5. Go Live: Once embedded, the AI system is active. It starts analyzing user context and providing proactive support through its various features, immediately helping your users and reducing the load on your support team.

Core Features of Inline Help

• Explain This: A unique feature that allows users to click on any element within your application's UI to receive an instant, AI-generated explanation of its function and purpose. This eliminates the need for manually creating and placing countless tooltips.
• AI Chatbot: A 24/7 intelligent chatbot that provides instant, accurate, and context-aware responses to user queries, drawing directly from your knowledge base.
• AI-Powered Tooltips: Effortlessly integrate smart tooltips that offer on-the-spot insights and guidance. These can be deployed without any coding, providing instant clarity for users where they need it most.
• Unified Help Widget: A central hub that contains all support tools in one convenient location. Users can access the chatbot, use 'Explain This', browse the knowledge base, and submit a support ticket, all from one widget.
• Knowledge Base Integration: Brings your entire help documentation directly to the user's fingertips, intelligently surfacing the most relevant articles based on the user's current context and actions within the app.
• Integrated Ticket Form: Allows users to report issues and submit support tickets seamlessly from within the application, without interrupting their workflow to find a separate contact page.

Use Cases for Inline Help

Inline Help is versatile and can be applied to various scenarios:

• User Onboarding: Guide new users through your application with contextual tooltips and explanations, reducing initial friction and improving activation rates.
• Customer Self-Service: Empower users to find answers on their own, 24/7, significantly reducing the number of repetitive questions sent to your support team.
• Feature Adoption: Proactively highlight and explain new or underutilized features to encourage deeper engagement with your product.
• Scaling Support: For growing businesses, Inline Help provides a scalable way to support an expanding user base without proportionally increasing support headcount.
• E-commerce Support: Answer product questions, explain shipping policies, and guide users through the checkout process directly on the page.

Advantages of Inline Help

The platform offers several key advantages:

• Proactive Support: Instead of reacting to problems, it anticipates user questions, providing a smoother, more delightful experience.
• No-Code & Fast Setup: Implementation is quick and easy, making it accessible for non-technical team members and saving valuable development time.
• Reduced Support Costs: By deflecting common questions and enabling self-service, it lowers the operational cost of customer support.
• Enhanced User Experience: Providing instant, in-context help removes frustration and helps users achieve their goals faster, leading to higher satisfaction and retention.
• High Security Standards: Backed by Inline Manual's ISO 27001 certification, it ensures that your data is handled with the highest level of security, a crucial factor for enterprise clients.
• Multilingual Capabilities: The AI can communicate fluently in multiple languages, including English, German, French, Spanish, Italian, Portuguese, and Japanese, allowing you to support a global user base.

Pricing and Plans

Inline Help offers a tiered pricing structure to suit different business needs, with a 14-day free trial available for all plans.

• Essentials Plan: $97 per site/month. Includes up to 250 content pages, all core features (Explain this, Tooltips, Chatbot, etc.), 5,000 messages credit, and 1 seat.
• Growth Plan: $247 per site/month. Includes up to 500 content pages, all Essentials features plus Help Desk ticket response, 10,000 messages credit, 3 seats, and removal of Inline Help branding.
• Enterprise Plan: Custom pricing. Tailored for large-scale needs with custom content pages, message credits, and seats. It also includes dedicated support and security reviews.

Additional message credits can be purchased for $50 per 1,000 messages on the Essentials and Growth plans.