How does the "Human Handoff" work in People Loop?

People Loop's human handoff is managed by an intelligent state machine integrated into the platform. This system monitors conversations in real-time and is designed to detect signals of user frustration, confusion, or specific complex requests that the AI agent cannot resolve. When such a scenario is identified, the conversation is automatically and seamlessly transferred to your human support team via the VA Desk. This ensures that customers are never left stranded by the AI, improving resolution rates and customer satisfaction.

Is my data secure with People Loop?

Yes. According to the platform's description, People Loop is engineered for security with robust encryption and adherence to strict compliance standards. This commitment is designed to give users peace of mind when uploading their business documents and data to train the AI agents. For specific details on compliance certifications (like GDPR, SOC2), you should consult the official documentation or contact their support team.

Which LLMs does People Loop support?

The provided page content states that the platform is "purpose-built for LLMs" and uses "language models with reasoning capabilities," but it does not specify the exact underlying models (e.g., GPT-4, Claude, or proprietary models). For the most current and specific information on supported LLMs, it is recommended to check the official documentation or contact People Loop support directly.

Can I upload my own PDFs to train the AI?

Yes. A core feature of People Loop is training AI agents on your specific business data. The platform allows you to upload documents, which are processed into a knowledge base. The AI then uses semantic search over this knowledge to provide accurate, company-specific answers. The pricing plans specify limits on "Knowledge Pages" (e.g., 50KB for Grow, 200KB for Pro, unlimited for Scale), which correlate to the volume of data you can upload.

How do I get started with People Loop?

You can get started immediately by signing up for the free plan, which requires no credit card. The process involves creating an account, adding your knowledge base (documents, website info), configuring your AI agent's settings and capabilities, and then deploying the provided chat widget to your website or integrating it with your communication channels. The platform is designed for simplicity, so no technical skills are required for this setup.

What happens if I exceed my monthly message limit on my plan?

The pricing page advises users who need more messages to "Upgrade to the next tier for the best value and additional features." This implies that if you consistently exceed your plan's message limit (e.g., 2,000 for Grow), you should upgrade to the next plan (Pro, with 10,000 messages). The page does not specify overage charges for the Grow, Pro, or Scale plans, so it's best to upgrade proactively or contact support for clarification on limits.

Can I cancel my subscription anytime?

Yes. The pricing page explicitly states "Cancel anytime" for all plans. This applies to both monthly and annual subscriptions. The 14-day free trial on paid plans also allows you to test the service without long-term commitment.

Is there an API available for People Loop?

Yes. The documentation page (peopleloop.io/docs) includes an "API reference" section. This indicates that People Loop provides a REST API, complete with authentication details and an OpenAPI specification, allowing for custom integrations and automation with other systems.

People Loop AI Support with Human Escalation | Chatbot Platform

People Loop Overview

People Loop is an end-to-end AI support platform that combines the power of large language models (LLMs) with intelligent human escalation. Unlike basic chatbots, it features a state machine designed to detect customer frustration or confusion, seamlessly transferring conversations to human agents when needed. This hybrid approach ensures complex issues are resolved while automating up to 70% of routine inquiries. The platform allows users to train AI agents on their own business data (like documents and policies), configure their actions, and deploy them across various channels. Built with a focus on simplicity, it enables non-technical teams to create, manage, and optimize AI support agents, all within a secure and compliant infrastructure.

How to use People Loop

Getting started with People Loop is a four-step process designed for users without coding skills. First, you sign up for a free plan and build your AI agent by uploading your business data (such as PDFs, knowledge bases, or website content) to train it. Second, you configure the agent's capabilities and the actions it can take, then deploy the chat widget to your website or integrate it with your existing communication channels. Third, as the agent interacts with customers, you can review chat logs to identify knowledge gaps and instantly update your source materials to improve accuracy. Finally, for queries it cannot resolve, the system automatically detects anger or confusion and hands off the conversation to your human support team via the integrated VA Desk.

Core Features of People Loop

Intelligent Human Escalation: A built-in state machine detects user frustration or complex requests and seamlessly hands off conversations to human agents.
LLM-Powered Reasoning: Utilizes language models with reasoning capabilities to provide accurate and context-aware responses to complex queries.
Semantic Search Knowledge Base: Train agents on your own data (documents, policies, FAQs) for precise, company-specific answers.
Multi-Platform Integrations: Connect with tools like Slack, HubSpot, Salesforce, WhatsApp, Notion, Zapier, and Shopify for a unified workflow.
Easy Agent Creation & Management: A user-friendly interface allows creation, deployment, and management of AI agents without technical skills.
Performance Analytics: Access basic to advanced analytics to review chat history, identify gaps, and optimize agent performance.

Use Cases for People Loop

People Loop is versatile and adapts to various business needs. For customer support, it automates up to 70% of support tickets with instant answers. For internal search, it helps employees find company documents, policies, and information in seconds. In lead generation, it engages website visitors 24/7, qualifies leads, and can automatically book meetings. For data analysis, users can chat with their datasets to extract insights and generate reports conversationally.

Advantages of People Loop

People Loop's primary advantage is its unique combination of sophisticated AI and guaranteed human backup, reducing customer friction. It offers a transparent, all-in-one platform with no hidden fees for core features like escalation on higher plans. The platform is engineered for security with robust encryption and compliance standards. Its simplicity empowers non-technical teams to deploy effective AI support quickly, while its flexible pricing scales from a free plan to enterprise solutions.

Pricing and Plans

People Loop offers a free plan and three paid tiers with a 14-day free trial on paid plans. All paid plans offer annual billing with savings of 17% or more.

Grow ($39/month): For growing businesses, includes 2,000 messages, 1 bot, 1 agent seat, 50KB of knowledge pages, human escalation at $0.49/use, 30-day chat history, basic analytics, and priority support.

Pro ($55/month billed annually): For established teams, includes 10,000 messages, 2 bots, 2 agent seats, 200KB pages, human escalation included, 90-day chat history, advanced analytics, and priority support.

Scale ($199/month billed annually): For high-volume operations, includes 50,000 messages, 5 bots, 5 agent seats, unlimited knowledge pages, human escalation included, 365-day chat history, advanced analytics, dedicated support, and custom integrations.

Enterprise: Contact sales for unlimited messages, bots, seats, pages, and chat history, with custom SLAs, dedicated account management, and tailored deployment.

Add-ons are available for extra agent seats ($19/mo), extra chatbots ($19/mo), and removing branding ($20/mo).

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People Loop Categories

Automation Knowledge Management Customer Support

People Loop Tags

AI chatbot conversational AI customer support automation human handoff knowledge base lead generation llm semantic search

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