People Loop

People Loop is an end-to-end AI support platform that combines the power of large language models (LLMs) with intelligent human escalation. Unlike basic chatbots, it features a state machine designed to detect customer frustration or confusion, seamlessly transferring conversations to human agents when needed. This hybrid approach ensures complex issues are resolved while automating up to 70% of routine inquiries. The platform allows users to train AI agents on their own business data (like documents and policies), configure their actions, and deploy them across various channels. Built with a focus on simplicity, it enables non-technical teams to create, manage, and optimize AI support agents, all within a secure and compliant infrastructure.

How to use People Loop

Getting started with People Loop is a four-step process designed for users without coding skills. First, you sign up for a free plan and build your AI agent by uploading your business data (such as PDFs, knowledge bases, or website content) to train it. Second, you configure the agent's capabilities and the actions it can take, then deploy the chat widget to your website or integrate it with your existing communication channels. Third, as the agent interacts with customers, you can review chat logs to identify knowledge gaps and instantly update your source materials to improve accuracy. Finally, for queries it cannot resolve, the system automatically detects anger or confusion and hands off the conversation to your human support team via the integrated VA Desk.

Core Features of People Loop

• Intelligent Human Escalation: A built-in state machine detects user frustration or complex requests and seamlessly hands off conversations to human agents.
• LLM-Powered Reasoning: Utilizes language models with reasoning capabilities to provide accurate and context-aware responses to complex queries.
• Semantic Search Knowledge Base: Train agents on your own data (documents, policies, FAQs) for precise, company-specific answers.
• Multi-Platform Integrations: Connect with tools like Slack, HubSpot, Salesforce, WhatsApp, Notion, Zapier, and Shopify for a unified workflow.
• Easy Agent Creation & Management: A user-friendly interface allows creation, deployment, and management of AI agents without technical skills.
• Performance Analytics: Access basic to advanced analytics to review chat history, identify gaps, and optimize agent performance.

Use Cases for People Loop

People Loop is versatile and adapts to various business needs. For customer support, it automates up to 70% of support tickets with instant answers. For internal search, it helps employees find company documents, policies, and information in seconds. In lead generation, it engages website visitors 24/7, qualifies leads, and can automatically book meetings. For data analysis, users can chat with their datasets to extract insights and generate reports conversationally.

Advantages of People Loop

People Loop's primary advantage is its unique combination of sophisticated AI and guaranteed human backup, reducing customer friction. It offers a transparent, all-in-one platform with no hidden fees for core features like escalation on higher plans. The platform is engineered for security with robust encryption and compliance standards. Its simplicity empowers non-technical teams to deploy effective AI support quickly, while its flexible pricing scales from a free plan to enterprise solutions.

Pricing and Plans

People Loop offers a free plan and three paid tiers with a 14-day free trial on paid plans. All paid plans offer annual billing with savings of 17% or more.

Grow ($39/month): For growing businesses, includes 2,000 messages, 1 bot, 1 agent seat, 50KB of knowledge pages, human escalation at $0.49/use, 30-day chat history, basic analytics, and priority support.

Pro ($55/month billed annually): For established teams, includes 10,000 messages, 2 bots, 2 agent seats, 200KB pages, human escalation included, 90-day chat history, advanced analytics, and priority support.

Scale ($199/month billed annually): For high-volume operations, includes 50,000 messages, 5 bots, 5 agent seats, unlimited knowledge pages, human escalation included, 365-day chat history, advanced analytics, dedicated support, and custom integrations.

Enterprise: Contact sales for unlimited messages, bots, seats, pages, and chat history, with custom SLAs, dedicated account management, and tailored deployment.

Add-ons are available for extra agent seats ($19/mo), extra chatbots ($19/mo), and removing branding ($20/mo).