Postscript

Postscript is a comprehensive SMS marketing and sales solution built to transform text messaging into the number one revenue channel for Shopify stores. By focusing exclusively on SMS, Postscript offers deep expertise and a powerful platform that combines conversational AI, robust automation, and best-in-class compliance. It empowers brands to engage with customers on a personal level, delivering timely, relevant messages that convert. With an average 34x ROI and a significant lift in online revenue for its users, Postscript is the go-to tool for scaling e-commerce businesses through direct and meaningful communication.

How to use Postscript

Getting started with Postscript is a streamlined process designed for quick integration and rapid results. First, install the Postscript app from the Shopify App Store and connect it to your store. Next, begin building your subscriber list using a suite of powerful acquisition tools, such as customizable popups, keywords for text-to-join campaigns, QR codes, and checkout page opt-ins. Once you have a list, use the intuitive drag-and-drop Flow Builder to create automated message series for various customer journey touchpoints, like welcome series, abandoned cart reminders, and shipping notifications. You can also send one-off campaigns for promotions or announcements. Leverage Postscript's AI, including the AI Shopper and Infinity Testing, to optimize message copy, timing, and offers for maximum engagement and revenue. Finally, manage two-way conversations directly within the platform to provide support and close sales.

Core Features of Postscript

• AI-Powered Conversations (Shopper): An always-on AI shopping assistant that engages customers in 1:1 conversations, answers questions, and drives sales in your brand's voice.
• AI Infinity Testing: Moves beyond traditional A/B testing by exploring thousands of on-brand message variants to automatically optimize campaigns and automations, driving an average 20% revenue lift.
• Advanced List Growth Tools: A comprehensive suite of tools including popups, keywords, QR codes, landing pages, and Onsite Opt-in to grow your subscriber list up to 3x faster.
• Flow Builder & Automations: An intuitive visual builder to create, manage, and analyze automated SMS flows for welcome series, abandoned carts, post-purchase follow-ups, and more, with over 65 trigger events.
• Segmentation & Personalization: Fine-tune your audience with over 45 segmentation filters based on Shopify data, SMS activity, and integration data to send highly targeted messages.
• Two-Way Messaging & Response Management: Engage in real-time conversations with subscribers. The platform uses machine learning to help filter and prioritize messages by sentiment and topic.
• Robust Analytics: In-depth dashboards to visualize and interpret data on revenue, subscriber growth, campaign performance, and messaging, helping you refine your strategy.
• Gold-Standard Compliance: Built-in safeguards and an in-house legal team ensure your SMS program adheres to TCPA and carrier guidelines, protecting your brand from costly issues.

Use Cases for Postscript

Postscript is versatile and can be applied across the entire customer lifecycle. For customer acquisition, brands use text-to-join keywords on social media and packaging. To drive conversions, automated abandoned cart reminders with personalized offers are highly effective. For retention, post-purchase flows can include shipping updates, review requests, and loyalty offers. During promotional periods like Black Friday, brands can send targeted campaign blasts to segmented lists for flash sales. The AI Shopper can act as a personal stylist, recommending products to customers via text. Additionally, back-in-stock automations capture high-intent subscribers for popular items, turning a potential lost sale into a future conversion.

Advantages of Postscript

Postscript's primary advantage is its singular focus on SMS for Shopify, which translates into unparalleled expertise and a deeply integrated product. Unlike all-in-one marketing platforms, its specialized approach ensures every feature is optimized for SMS success. The platform's powerful AI capabilities, particularly Infinity Testing, provide a significant competitive edge by automating optimization at a scale humans cannot match. Its commitment to compliance, backed by an in-house legal team, gives merchants peace of mind. Furthermore, Postscript's proven ability to generate high ROI (34x on average) and rapidly grow subscriber lists makes it a powerful engine for sustainable e-commerce growth.

Pricing and Plans

Postscript offers a flexible, usage-based pricing model with a 30-day free trial that includes a $1,000 credit. All plans include core features like the Flow Builder, acquisition tools, and analytics. Carrier fees are charged separately.

• Starter Plan: $0/month with a $30 monthly minimum spend. Message rates are $0.015/SMS and $0.045/MMS. Ideal for brands just starting with SMS.
• Growth Plan: $100/month. Message rates are reduced to $0.01/SMS and $0.03/MMS. Includes unlimited keywords and live chat support.
• Professional Plan: $500/month. Further reduced message rates ($0.007/SMS, $0.024/MMS). Adds enhanced analytics, API access, and priority support.
• Enterprise Plan: Custom pricing for large-scale brands. Includes all Professional features plus an Onboarding Launch Specialist, custom product recommendations, and more.