Stonly

Stonly is a comprehensive knowledge platform engineered to revolutionize customer service and user education. It empowers businesses to move beyond static FAQ pages and create dynamic, interactive, and personalized support experiences. By combining powerful AI with intuitive content creation tools, Stonly helps companies significantly reduce support ticket volume, decrease resolution times, and improve both customer and agent satisfaction. The platform is built on the philosophy of making knowledge accessible and actionable, enabling users to self-serve successfully and support agents to find the information they need instantly.

How to use Stonly

Using Stonly is a straightforward process designed for efficiency and impact:

1. Identify Key Issues: Analyze your support tickets to identify the most common and repetitive customer questions that are suitable for self-service.
2. Create Interactive Guides: Use Stonly's no-code editor to build step-by-step guides, walkthroughs, checklists, and decision trees. These guides can be tailored with different paths to address various customer scenarios.
3. Deploy Knowledge Everywhere: Embed your Stonly guides and knowledge base directly into your website, help center (like Zendesk or Salesforce), or within your web or mobile application using widgets, tooltips, and banners.
4. Activate AI Answers: Leverage Stonly's AI to provide instant, accurate answers to customer queries. The AI uses your existing knowledge base to respond, ensuring relevance and reliability.
5. Integrate with Your Stack: Connect Stonly with your existing help desk and data tools to create a seamless workflow. This allows for smooth handoffs to live support, with agents receiving full context of the customer's issue.
6. Measure and Improve: Utilize Stonly's analytics to track content performance, gather customer feedback, and measure the impact on key metrics like ticket deflection and resolution time. Use these insights to continuously refine your knowledge base.

Core Features of Stonly

• Interactive Guides & Decision Trees: Create adaptive, step-by-step guides that walk users through complex processes and troubleshooting, providing personalized paths to a resolution.
• AI-Powered Answers: An AI engine that understands user questions and provides instant, accurate responses drawn directly from your verified knowledge base, suitable for both simple and complex queries.
• Unified Knowledge Platform: A single source of truth for both your customers (self-service) and your support agents (internal knowledge), ensuring consistency and accuracy.
• Contextual Knowledge Delivery: Proactively surface the right help content to users exactly when and where they need it through in-app widgets, tooltips, hotspots, and banners.
• No-Code Content Creation: An intuitive, user-friendly editor that allows anyone on your team to create, update, and manage knowledge content without any coding skills.
• Help Desk Integration: Seamlessly integrates with major support platforms like Zendesk, Salesforce, and others to streamline workflows and provide agents with valuable context.
• Analytics and Insights: Robust tools to measure the effectiveness of your knowledge content, track self-service success rates, and collect user feedback for continuous improvement.

Use Cases for Stonly

Stonly is versatile and can be applied across various scenarios:

• Customer Self-Service: Build a fully interactive help center that empowers customers to solve their own problems, leading to a 50% decrease in support tickets.
• Agent Assist & Training: Provide support agents with guided decision trees and instant access to information, reducing resolution time by 20% and ramp-up time for new agents by over 50%.
• User Onboarding: Guide new users through your product with interactive walkthroughs and proactive tooltips, improving feature adoption and initial success.
• Proactive Support: Address potential issues before they become support tickets by surfacing relevant guides based on user behavior and data.

Advantages of Stonly

Stonly offers significant advantages for support teams and their customers. It dramatically increases the success rate of self-service, with many clients seeing over 70% of users successfully resolve their issues independently. This leads to happier customers who get instant answers without waiting. For support teams, it means fewer repetitive tickets and more time to focus on complex, high-impact issues. The platform is designed for rapid implementation and impact, helping businesses see a tangible return on investment quickly.

Pricing and Plans

Stonly's pricing is tailored to the specific needs and scale of each business. They offer customized plans and provide a detailed ROI analysis to demonstrate potential savings and efficiency gains. To get specific pricing information, interested parties are encouraged to request a demo or contact the Stonly sales team directly through their website.