HelpLook

HelpLook is a comprehensive, AI-driven system designed to streamline the creation and management of online knowledge bases. It empowers businesses to build professional help centers, detailed product manuals, internal knowledge repositories, and corporate blogs without any coding knowledge. By combining an advanced knowledge management system with an intelligent AI Q&A bot, HelpLook provides a dual-core solution that effectively manages corporate knowledge assets while significantly reducing the burden on manual customer support.

How to use HelpLook

Getting started with HelpLook is a straightforward process designed for efficiency:

1. Create Your Knowledge Base: Sign up and initiate a new knowledge base project. The platform is entirely web-based, requiring no software installation.
2. Add and Edit Content: Utilize the intuitive WYSIWYG (What You See Is What You See Is What You Get) editor, which also supports Markdown for power users. You can easily insert images, videos, and rich text, with all changes saved in real-time.
3. Organize Information: Structure your content using categories and tags to create a logical and easily navigable hierarchy for your users.
4. Customize Your Portal: Personalize the look and feel of your knowledge base portal to match your brand identity. Set up a custom domain to provide a seamless user experience.
5. Train the AI: Upload your existing documentation to train the HelpLook AI. The AI will learn from your content to provide accurate and instant answers to user queries.
6. Deploy and Integrate: Embed the knowledge base or the AI ChatBot into your website, app, or mini-program using a simple JavaScript snippet or an AI token. You can configure the portal to be public or private with specific access permissions.
7. Analyze and Optimize: Leverage the built-in data analytics dashboard to monitor user search behavior, article performance, and overall knowledge base usage. Use these insights to continuously improve your content and user experience.

Core Features of HelpLook

• HelpLook AI: An intelligent core that powers an AI Q&A bot, AI-driven search, and an AI knowledge base. It can be easily integrated into any site to provide instant, 24/7 support and reduce customer service costs.
• WYSIWYG & Markdown Editor: A user-friendly editor that supports rich text, images, and videos, along with full Markdown compatibility. It includes keyboard shortcuts and real-time collaboration features to boost editing efficiency.
• Team Collaboration & Permission Management: Seamlessly integrates with organizational management systems like Tencent WeCom to sync team structures. Granular permission settings allow for efficient collaboration on content creation and management.
• Customizable Website Portal & Widget: Create a branded, public, or private portal with a custom domain. A versatile website widget allows for easy integration of the help center or AI chatbot directly into your web pages.
• Data Analytics: Gain deep insights from real-time analytical reports on user engagement, search queries, and content effectiveness. This data helps in optimizing your knowledge base for better user satisfaction.
• Third-Party Integrations: Easily connect HelpLook with your existing websites, applications, and mini-programs, ensuring your knowledge is accessible across all channels.
• Enterprise-Grade Security: HelpLook is ISO/IEC 27001 certified, ensuring top-tier information security. It uses TLS for data transmission encryption and maintains regular backups for data resilience.

Use Cases for HelpLook

HelpLook is versatile and caters to various business needs across different industries such as SaaS, Legal, Healthcare, Finance, and Education.

• Public Help Centers: Create comprehensive FAQ pages and help centers to empower customers to find answers on their own, reducing support tickets.
• eCommerce Product Manuals: Provide detailed, easy-to-navigate online manuals for your products, improving the post-purchase customer experience.
• Internal Knowledge Bases: Build a centralized repository for internal company knowledge, SOPs, and training materials to improve employee onboarding and productivity.
• Corporate Blogs: Use the powerful editor to publish and manage a professional blog to engage with your audience and establish thought leadership.

Advantages of HelpLook

HelpLook offers a significant competitive edge by transforming how businesses manage knowledge and support customers. It has been shown to resolve 91% of issues without human intervention, reduce customer interaction time by 50%, and improve service decision-making. The platform's no-code nature makes it accessible to everyone, while its powerful AI capabilities deliver a sophisticated, automated support experience that boosts both efficiency and sales.

Pricing and Plans

HelpLook operates on a freemium model, making it accessible for businesses of all sizes. It offers a free plan to get started, with paid plans starting from ¥99 per month, providing more advanced features and capabilities as your business grows.