HelpLook

HelpLook is a comprehensive, one-stop AI knowledge base construction system designed to empower businesses of all sizes. It enables the effortless creation of professional help centers, FAQ pages, internal knowledge bases, and enterprise blogs without requiring any coding skills. At its core, HelpLook features a powerful dual-engine system: an advanced enterprise knowledge base platform and an intelligent AI question-answering robot. This combination allows businesses to effectively manage their knowledge assets while providing a superior self-service experience for customers, significantly reducing the workload on manual support teams.

Trusted by over 10,000 companies worldwide, HelpLook is built to drive business growth by transforming product and business knowledge into an accessible online resource. The platform's AI, powered by models like GPT, scans all your documented knowledge to deliver summarized, accurate answers in seconds, turning lengthy articles into concise, actionable information for users.

How to use HelpLook

Getting started with HelpLook is a straightforward, intuitive process:

1. Sign Up and Create Your Site: Begin with a free plan to explore the basic features. Set up your knowledge base site in just a few clicks.
2. Add and Organize Content: Use the versatile editor, which supports both rich text (WYSIWYG) and Markdown, to create articles. You can easily insert images and videos. Organize your content using a hierarchical category and tag system for easy navigation.
3. Customize Your Knowledge Base: Tailor the appearance of your site to match your brand. Choose from various templates, set custom brand colors and logos, and use a custom domain for a professional look (available on paid plans).
4. Activate and Integrate the AI Chatbot: Enable the HelpLook AI to automatically index your public content. Embed the AI chatbot as a widget on your website, app, or other third-party applications to provide 24/7 automated support.
5. Collaborate with Your Team: Invite team members to collaborate on content creation and management. Set specific roles and permissions to control access and maintain content quality.
6. Analyze and Optimize: Leverage the built-in data analytics dashboard to monitor user search behavior, identify popular articles, and gather feedback. Use these insights to continuously improve your knowledge base and service quality.

Core Features of HelpLook

• AI-Powered Search & Chatbot: Integrates with advanced AI models (like GPT-3.5/4.0) to provide instant, natural language answers from your knowledge base content, reducing support tickets by up to 91%.
• No-Code WYSIWYG & Markdown Editor: An intuitive, easy-to-use editor that supports rich media, real-time saving, and collaborative editing, making content creation efficient for everyone.
• Team Collaboration & Permission Management: Supports multi-user collaboration with role-based access control. It can be integrated with systems like Tencent WeCom and DingTalk to sync organizational structures.
• Visual Data Analytics: Provides real-time reports on user search queries, article performance, and customer feedback, enabling data-driven decisions to optimize content strategy.
• Third-Party Integrations: Seamlessly embed your HelpLook knowledge base or AI chatbot into your website, application, or mini-programs to meet users where they are.
• SEO Optimization Tools: Built-in features to create SEO-friendly enterprise blogs, with automatic sitemap generation and TDK optimization to improve search engine rankings and drive organic traffic.
• High-Level Security: ISO/IEC 27001 certified, ensuring data security with TLS encryption, regular backups, and disaster recovery plans.
• Customization and Branding: Offers extensive customization options, including custom domains, themes, CSS/HTML editing, and the ability to use your own OpenAI/Azure API keys for the chatbot.

Use Cases for HelpLook

HelpLook is versatile and can be adapted for various business needs:

• Customer Self-Service Portals: Create a public-facing help center or FAQ page where customers can quickly find answers to their questions without contacting support.
• Internal Knowledge Bases: Build a centralized repository of company information, processes, and training materials for employees, improving internal efficiency and knowledge sharing.
*Enterprise Blogs: Launch a professional, SEO-friendly blog to publish industry insights, company news, and product updates, establishing brand authority and attracting new customers.
• Product Documentation: Develop comprehensive and easy-to-navigate documentation for your products or services, helping users get the most out of your offerings.

Advantages of HelpLook

HelpLook provides a competitive edge through several key advantages:

• Reduced Operational Costs: By automating responses to common queries, it significantly reduces the need for manual customer support, leading to lower costs and allowing your team to focus on more complex issues.
• Enhanced Customer Experience: Provides instant, 24/7 support, improving customer satisfaction and loyalty.
• Increased Efficiency: The no-code platform and streamlined workflows enable teams to create and manage content quickly and collaboratively.
• Data-Driven Strategy: In-depth analytics offer valuable insights into customer needs and content effectiveness, allowing for continuous improvement.
• Scalability: With flexible plans and robust infrastructure, HelpLook grows with your business, from a small startup to a large enterprise.

Pricing and Plans

HelpLook offers a flexible and transparent freemium pricing model to suit teams of all sizes. Plans can be billed monthly or annually (with a 15% discount).

• Free Plan (¥0): Ideal for trying out basic features. Includes 1 team member, up to 100 articles, 200MB storage, and a limited number of site visits and AI queries.
• Standard Plan (¥99/month): For individuals and small projects. Includes 1 team member, unlimited articles, 2GB storage, higher usage limits, and SEO settings.
• Business Plan (¥199/month): Recommended for small to medium-sized teams. Includes 5 team members, 10GB storage, custom domain support, data analytics, and multi-language capabilities.
• Enterprise Plan (¥499/month): For large organizations with advanced needs. Includes 10 team members, unlimited storage and visits, higher AI query limits, advanced security features (SSO, watermarks), full API access, and a dedicated account manager.

Additional services like AI query packs and text translation can be purchased as add-ons.