Archbee

Archbee is a comprehensive knowledge portal platform that empowers companies to build beautiful, intelligent, and highly functional documentation for both internal teams and external customers. It moves beyond traditional static documents by creating dynamic knowledge bases where information is easy to find, share, and maintain. At its core, Archbee leverages AI to provide instant, accurate answers from your own documentation, significantly reducing support overhead and improving user self-service.

The platform is designed for a wide range of use cases, from technical API documentation for developers to user-friendly help centers for customers and collaborative internal wikis for employees. With a focus on ease of use and powerful features, Archbee helps over 3,000 companies like Carbon3D, Navattic, and SourceForge streamline their knowledge management workflows, enhance team productivity, and deliver a superior experience to their users.

How to use Archbee

Using Archbee is a straightforward process designed for both technical and non-technical users:

1. Write & Organize: Start by creating content in Archbee's intuitive editor. It supports rich text, markdown, and over 30 custom blocks, including code editors, Mermaid diagrams, OpenAPI specs, and embeds from tools like Loom and Google Docs. Organize your documents into logical 'Spaces' which can represent different products, teams, or versions.
2. Collaborate & Review: Invite team members to collaborate in real-time with multiplayer editing. Use the built-in review system to get feedback, track changes, and approve content before publishing, ensuring accuracy and quality.
3. Manage Content at Scale: For growing documentation, use features like reusable content snippets and variables. Change a piece of information in one place, and it automatically updates everywhere it's used. Use display rules to show or hide content based on user roles or other conditions.
4. Publish & Customize: Publish your knowledge portal to a custom domain. Archbee provides hosting, and you can fully customize the look and feel with custom CSS and JavaScript to match your brand. Manage access with options like password protection, JWT authentication, or SAML SSO.
5. Answer Questions with AI: Once published, Archbee's AI-powered search takes over. Users can ask questions in natural language and get instant answers, complete with source links, directly from the documentation. This feature can be embedded in your app using the Archbee widget for contextual support.

Core Features of Archbee

• AI-Powered Search & Q&A: Provides instant, context-aware answers from your documentation, reducing the need for users to contact support.
• Collaborative Editor: Features multiplayer editing, inline comments, and a robust review workflow to streamline content creation and maintain quality.
• Advanced Content Management: Includes reusable variables, content snippets, versioning, and localization to efficiently manage large-scale documentation.
• Developer-Friendly Tools: Native support for OpenAPI/Swagger, code drawers, a 'Try It!' feature for API endpoints, and seamless GitHub integration.
• Customization & Branding: Offers custom domains, complete branding control with CSS/JS, and various templates to create a seamless user experience.
• Powerful Integrations: Connects with over 1800 tools, including Slack, Jira, GitHub, Zendesk, Intercom, and Zapier, to fit into your existing workflows.
• Access Control & Security: Provides granular control over who can see what, with options for public, private, and password-protected spaces, as well as SAML/SSO for enterprise needs.
• Analytics & Insights: Track search queries, AI interactions, and user feedback to understand what your users are looking for and continuously improve your documentation.

Use Cases for Archbee

Archbee is versatile and trusted by companies across various industries:

• SaaS Documentation: Companies like Rollstack and Navattic use Archbee to create clear, comprehensive product documentation that helps users get started quickly and find answers on their own.
• API Documentation: Digitail and Altrata leverage Archbee's specialized tools to build professional, interactive API docs, reducing support time and enabling faster integrations for their partners.
• Internal Knowledge Base: Teams use Archbee to create a central source of truth for internal processes, onboarding materials, and technical knowledge, improving team collaboration and efficiency.
• Customer Support Portals: Cast Group and Metzler build extensive FAQs and help centers with Archbee, empowering customers to self-serve and fostering autonomy.
• In-App User Guides: Kindroid uses Archbee's widget to provide contextual, in-app guides for their mobile applications, improving the user onboarding experience.

Advantages of Archbee

Archbee offers significant advantages over traditional documentation tools:

• Improved Efficiency: The AI assistant drastically reduces repetitive questions, freeing up support and engineering teams to focus on more complex problems.
• Enhanced User Experience: Users get instant, accurate answers 24/7, leading to higher satisfaction and product adoption.
• Scalability: The platform is built to grow with your company, with features designed to manage ever-expanding content without creating a mess.
• Ease of Use: The intuitive interface encourages adoption across teams, making it easy for anyone, from developers to product managers, to contribute to documentation.
• Increased Visibility: Built-in SEO optimization tools help your documentation rank higher in search engines, driving more organic traffic.

Pricing and Plans

Archbee offers a transparent pricing structure with a 14-day free trial (no credit card required). All plans include unlimited readers.

• Growing Plan: $50/month. Designed for growing teams, it includes unlimited project spaces, public/private portals, custom domain, API documentation, and GitHub integration.
• Scaling Plan: $200/month. The most popular plan, it includes everything in Growing plus complete branding control, a review system, reusable content & variables, versioning, localization, and advanced access controls.
• Enterprise Plan: Custom pricing. A complete solution for large organizations, it includes all Scaling features plus automated AI translations, SAML SSO, priority support, and white-glove migration.
• Startup Program: Early-stage companies can apply for a 50% discount on any plan for 2 years.