Tettra

Tettra is a comprehensive, AI-powered internal knowledge base and knowledge management system built to eliminate information silos and empower teams with instant access to verified information. It serves as a single source of truth, organizing scattered company knowledge into a centralized, searchable hub. Tettra is specifically designed for modern teams that rely on fast, accurate information, particularly those using Slack for daily communication. At its core is Kai, an intelligent AI assistant that learns from your company's unique content to provide immediate answers to team questions, significantly reducing the time experts spend on repetitive inquiries.

How to use Tettra

Getting started with Tettra is a straightforward process designed for quick adoption:

1. Create Your Knowledge Base: Sign up and begin building your knowledge base. You can either create new content using Tettra's simple and intuitive editor or populate it by importing existing documentation from sources like Google Docs, Notion, and local files.
2. Integrate with Your Workflow: Connect Tettra with your most-used tools, especially Slack. The deep Slack integration allows team members to ask questions and receive answers directly within their chat channels and DMs, without switching contexts.
3. Ask and Get Answers: Once set up, team members can ask questions in a Tettra Q&A channel or directly to the Tettra bot. The AI assistant, Kai, searches your knowledge base and provides an instant, accurate answer. If an answer isn't found, Kai intelligently routes the question to a designated subject matter expert.
4. Maintain and Verify Knowledge: Use Tettra's knowledge management features to ensure information stays current. Subject matter experts can set verification schedules for important pages, review and approve suggested edits, and use reports to identify and fill knowledge gaps.
5. Analyze and Optimize: Leverage usage analytics to understand how your team is using the knowledge base, identify popular or missing content, and prove the ROI of your knowledge management efforts.

Core Features of Tettra

• AI-Powered Questions & Answers: Tettra's AI bot, Kai, provides instant answers to questions asked in Slack or Tettra, trained on your internal documentation. It can also summarize Slack threads and mine existing conversations for answers.
• Centralized Knowledge Base: A user-friendly editor for creating new pages, plus the ability to consolidate existing content from Google Docs, Notion, and more into one searchable location.
• Knowledge Management Automation: Features like content verification schedules, stale page reports, and unowned content reports help ensure your knowledge base remains accurate, up-to-date, and trustworthy.
• Deep Slack Integration: Go beyond simple notifications. Tettra detects questions in Slack channels, provides answers, and allows for a full Q&A workflow within the chat interface.
• Robust Integrations: In addition to Slack and Google Workspace, Tettra integrates with Zapier and provides a full-featured API to build custom workflows.
• Advanced Permissions and Security: Manage access with guest users, read-only users, and invite-only categories. Tettra is built with security in mind, featuring encryption in transit and at rest, daily backups, and SSO/SCIM options for enterprise-grade control.

Use Cases for Tettra

Tettra is versatile and benefits various teams:

• Entire Companies: Eliminate bottlenecks and information silos by creating a central hub for all company knowledge, from HR policies to engineering best practices. This saves everyone time from answering and asking repetitive questions.
• Customer Service Teams: Equip support agents with a single source of truth for fast, accurate, and consistent answers to customer issues. This reduces response times, improves CSAT scores, and speeds up new agent onboarding.
• Agencies: Ensure consistent, high-quality service for every client by standardizing processes, playbooks, and client-specific information in an easily accessible knowledge base.

Advantages of Tettra

Tettra offers a distinct advantage by combining a simple knowledge base with powerful, practical AI. It focuses on making knowledge not just stored, but actively used and trusted. The deep Slack integration means it fits into existing workflows, increasing adoption. The emphasis on content verification solves the common problem of outdated wikis, ensuring the AI and the team can rely on the information provided. This leads to increased efficiency, empowered employees, and better decision-making.

Pricing and Plans

Tettra offers a 30-day free trial and several plans to fit different team sizes and needs:

• Basic: Starting at $4 per user/month (minimum 10 users). Ideal for small teams getting started. Includes Slack notifications, Q&A, and Google Workspace integration.
• Scaling: Starting at $8 per user/month (minimum 10 users). For growing teams, this plan includes all Basic features plus AI features (AI answers, page tagging, FAQ generation), advanced permissions, usage analytics, and API access.
• Professional: Starting at $7,200 per year (includes the first 50 users). Designed for larger companies, this plan includes all Scaling features plus a dedicated Customer Success Manager, SSO & SCIM, hands-on training, and custom reporting.