TextIt

TextIt is a powerful and flexible no-code platform designed to enable anyone to build and deploy scalable, interactive chatbots on a multitude of communication channels. Trusted by organizations of all sizes, from small non-profits to large enterprises, TextIt simplifies the process of creating automated conversations. Its core philosophy is "Design once, run anywhere," allowing users to create a single conversational flow that works seamlessly across SMS, WhatsApp, Facebook Messenger, Twitter, Telegram, Viber, and even voice (IVR) calls.

The platform is built around an intuitive visual editor called 'Flows,' where users can map out conversation logic using simple, connected steps. This makes chatbot development accessible without needing any programming knowledge. Recently, TextIt has integrated the power of Large Language Models (LLMs) like OpenAI's ChatGPT and Anthropic, allowing for more dynamic, intelligent, and natural conversations, as well as features like automatic translation for multi-language flows.

How to use TextIt

Getting started with TextIt is a straightforward process:

1. Sign Up: Begin with a free trial account to explore all the features with up to 100 contacts.
2. Choose Channels: Connect your desired communication channels, such as a Twilio number for SMS, a WhatsApp Business account, or a Facebook page.
3. Build a Flow: Use the visual 'Flows' editor to design your chatbot's logic. Drag and drop different actions, set up rules, ask questions, and save responses. For advanced interactions, you can add an AI step powered by ChatGPT to handle complex user queries.
4. Manage Contacts: Import your existing contacts or let them join organically through your flows. TextIt helps you segment and manage your audience effectively.
5. Launch a Campaign: Use the 'Campaigns' feature to schedule and send messages, creating drip marketing sequences or regular reminders to engage your audience over time.
6. Monitor and Iterate: Watch user interactions live on your flows, analyze performance, and make real-time adjustments to optimize your chatbot's effectiveness.

Core Features of TextIt

• No-Code Visual Flow Builder: An intuitive drag-and-drop interface for designing complex conversational logic without writing code.
• Multi-Channel Support: Deploy bots on SMS, WhatsApp, Facebook Messenger, Telegram, Viber, Twitter, Voice (IVR), and more.
• AI Integration: Supercharge flows with Large Language Models (LLMs) like ChatGPT and Anthropic for natural language understanding, response generation, and automated translation.
• Campaigns & Drip Messaging: Automate follow-ups, send reminders, and run full marketing drip campaigns to maintain continuous engagement.
• Scalable Infrastructure: Built to handle massive scale, supporting millions of contacts and billions of messages for users in over 170 countries.
• Real-time Monitoring: See activity in your flows as it happens and make changes on the fly.
• Contact Management: Segment contacts into groups, track interaction history, and add internal notes.
• Integrations: Connect with other services through Zapier and a robust API to streamline workflows.

Use Cases for TextIt

TextIt is versatile and used across various sectors:

• Customer Support: Automate responses to frequently asked questions, provide order status updates, and route complex issues to human agents.
• Marketing & Sales: Run promotional campaigns, qualify leads, and nurture customer relationships with personalized offers.
• Non-Profits & Civic Engagement: Power services like U-Report and Resistbot to engage communities, conduct surveys, and disseminate critical information.
• Healthcare: Interact with patients and research subjects, send appointment reminders, and deliver health information.
• Internal Operations: Provide HR services to deskless workforces, manage internal communications, and automate routine tasks.

Advantages of TextIt

• Accessibility: The no-code approach democratizes chatbot creation, making it available to non-technical users.
• Efficiency: The "design once, run anywhere" model saves significant time and resources in multi-channel deployment.
• Scalability: Proven infrastructure that grows with your needs, from a hundred contacts to millions.
• Flexibility: A rich feature set that supports simple reminders as well as complex, AI-driven conversational applications.
• Cost-Effective Pricing: The pricing model is based on active 'messaged contacts', making it affordable to build a large contact list and only pay for active engagement.

Pricing and Plans

TextIt offers a simple and transparent pricing structure:

• Free Trial: Explore all features with up to 100 contacts at no cost.
• Paid Plan: Starts at $25 per month for up to 1,000 'Messaged Contacts'. This plan includes unlimited messages, 200 Flows, 200 Groups, 200 Campaigns, 10 Channels, and 10 user logins. Additional messaged contacts are billed at $0.01 per contact per month.
• Enterprise Plan: Custom pricing and support are available for organizations with over 100,000 messaged contacts or special requirements.

A 'Messaged Contact' is defined as any contact that sends or receives a message or call within a billing period, ensuring you only pay for active users.