Typewise

Typewise is a comprehensive, enterprise-grade AI platform that revolutionizes customer service operations. Evolving from its origins as an award-winning keyboard app, Typewise now focuses on providing a powerful suite of tools to automate support processes, empower human agents, and unlock valuable insights from customer interactions. The platform is designed to seamlessly integrate into existing workflows, helping businesses increase efficiency, boost customer satisfaction, and achieve a significant return on investment.

At its core, Typewise leverages a hybrid intelligence model, combining the strengths of AI automation with the nuanced expertise of human agents. Its multi-agent orchestration system intelligently routes every customer request—whether from email, chat, or messaging—to the most appropriate resource, be it a fully autonomous AI Agent or a human expert. This ensures fast, accurate resolutions for every type of inquiry, from simple and repetitive to highly complex and sensitive.

How to use Typewise

Getting started with Typewise is designed to be a frictionless process. The journey begins with booking a personalized demo to understand how the platform can be tailored to your specific business needs. After the consultation, the deployment is exceptionally fast. Typewise can be embedded into your existing tools and web applications, often as a simple browser extension. The platform's Knowledge & Actions Hub connects to your existing systems like CRMs, ERPs, and knowledge bases using over 200 ready-to-use connectors. Once integrated, you can fine-tune the company-specific AI model to match your brand’s unique tone of voice and communication rules. From there, the AI begins to automate case handling, assist agents in real-time, and generate performance analytics, delivering value almost immediately.

Core Features of Typewise

• AI Supervisor Engine: Intelligently orchestrates and routes all inbound requests to the right AI or human agent for optimal handling.
• Autonomous AI Agents: Go beyond simple chatbots to 'think' through inquiries, handle complex logic, and perform advanced tasks without relying on rigid scripts.
• AI Assistant for Agents: A suite of tools to supercharge human agents, including Magic Reply (auto-drafts responses), Real-time Translation (26+ languages), AI Copilot (searches knowledge hubs), Text Prediction, and a Grammar Checker.
• Knowledge & Actions Hub: Seamlessly integrates with over 200 connectors to sync with CRMs, ERPs, APIs, and knowledge bases, centralizing information and workflows.
• Insights Hub: Provides AI-powered analytics on performance, ticket volume, and agent metrics. It also offers conversation intelligence to classify inquiries, measure customer sentiment, and detect anomalies.
• Multilingual Support: Communicate effectively and confidently in over 50 languages, with features for real-time translation and channel-specific communication styles.
• Company AI Model: The AI is fine-tuned to your company's data and historical conversations to ensure all communication aligns with your brand's unique tone of voice.

Use Cases for Typewise

Typewise is ideal for medium to large enterprises looking to scale their customer service operations without sacrificing quality. A primary use case is in e-commerce, where it can handle high volumes of inquiries about orders, returns, and product information. In the logistics and transport sector, as demonstrated by clients like DPD and Planzer, it streamlines communication and improves efficiency in handling tracking requests and service issues. Any organization with a high-volume helpdesk can use Typewise to automate ticket classification and resolution, freeing up agents to focus on high-value, complex customer problems that require a human touch. It is also used for automated quality assurance, scoring interactions to ensure consistent service excellence.

Advantages of Typewise

The primary advantage of Typewise is its ability to deliver a 4-6X ROI by significantly boosting operational efficiency and customer engagement. Clients report time savings of 20-30% and an overall efficiency increase. The platform's hybrid approach ensures that automation doesn't feel robotic; the smart handover to human agents for complex or sensitive cases maintains a high level of customer satisfaction. Its rapid, enterprise-grade deployment model means businesses can get up and running in days, not weeks, realizing immediate value. Furthermore, the seamless integration capabilities prevent disruption to existing workflows, making adoption smooth and effective.

Pricing and Plans

Typewise operates on an enterprise-level pricing model. The plans are customized based on the specific needs, scale, and integration requirements of each business. Detailed pricing information is not publicly available on the website. To get a tailored quote and understand the full cost structure, interested companies are encouraged to book a demo with the Typewise team.